Diane L. Palmer Email and Phone Number
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I’ve implemented best-in-class operational practices leveraging 20 years of experience in various GTM and revenue operations leadership roles. Areas of expertise range from process improvement initiatives to create time and cost savings to driving strategic go-to-market annual planning cycles with senior executives. Revenue Operations, RevOps, Revenue Strategy, Sales Strategy, Sales Operations, Process Improvement, Field Operations, Business Operations, Contracts, Approvals, Coaching, Deal Desk, Marketing Operations, Pre-Sales Operations, Post-Sales Operations, Organizational Effectiveness, Customer Success Operations, Reporting, Territory Design, SaaS Reporting, Building and Scaling Teams
Pagerduty
View- Website:
- pagerduty.com
- Employees:
- 1334
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Sr Director Sales Strategy And OpsPagerdutyOakland, Ca, Us
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Sr Director Sales Strategy & OpsPagerduty Jun 2024 - PresentSan Francisco, Ca, Us☆ Leading the operational transformation as part of the broader Enterprise GTM transformation for AMER and US Public Sector☆ Built out a brand new team of Sales Strategy professionals☆ Partnering cross-functionally across Partners, Marketing, Customer Solutions Group, Enterprise Applications to drive alignment and transformative change☆ Driving data-driven insights and decision making
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Vice President Of Gtm OperationsIronclad May 2022 - Jun 2024San Francisco, California, Us☆ Centralized GTM Ops functions: Marketing Ops, Sales Ops, CS Ops, Partner Ops, and Systems☆ Established the Center of Excellence of Operations at Ironclad☆ Delivering game-changing projects like updated Lifecycle, CPQ, and ICP☆ Driving transformational annual planning in partnership with Finance -
Member Board Of DirectorsKeep Oakland Beautiful Jan 2022 - Apr 2024Oakland, Ca, Us🌳 Board President for 2023, leading a banner year in clean up and beautification events across Oakland🌳 Chaired the Programs sub-committee in 2022, responsible for the management and awarding of all KOB small grants🌳 Giving back to the Oakland community by focusing on beautifying public spaces and reducing litter through education and outreach -
Head Of Global Planning & InsightsAsana Nov 2020 - Nov 2021San Francisco, California, Us☆ Newly formed team to manage the annual planning motion for all of asana's revenue teams as sales teams were expected to grow over 50%☆ Implemented frameworks for quota setting, over-assign, and segmentation☆ Stood up the formal data & analytics team, including interlock with the BI team, to standardize on Tableau dashboards☆ Drove global headcount management, including hiring and attrition forecasts in partnership with Finance and HR☆ Reduced systems cutover time by over 50% with the implementation of SFDC automation☆ Establish standard metrics and KPIs across the business☆ Partner with Enablement to introduce MEDDICC as a qualification framework. -
Senior Director Revenue Operations & Go-To-Market StrategyNew Relic, Inc. Jul 2017 - Oct 2020San Francisco, Ca, Us☆ Managed a business of over $500M in ARR, which included direct and indirect (Channel) revenue☆ Drove annual planning, including territory design, headcount management, and quota setting for the Americas sales teams☆ Responsible for Marketing Operations, including SDR operations☆ Interlocked with Customer Success and Channel teams to ensure continuity of GTM strategy☆ Delivered regular analyses around pipeline, forecasting, and attainment☆ Managed rules of engagement enforcement and escalations☆ Introduced and reinforced MEDDICC roll out in deal inspections and forecasts -
Field Operations ManagerRiverbed Technology Jul 2016 - Jul 2017San Francisco, California, Us☆ Executed and drove the annual operating planning motion for the Americas sales teams, including headcount management and territory design☆ Managed weekly revenue forecasting, pipeline reporting☆ Drove implementation of forecasting software Clari -
Sales Enablement ManagerSparkpost, A Messagebird Company May 2015 - May 2016Columbia, Maryland, Us☆ Onboarded all new sales hires on the SDR, Inside Sales, and Enterprise Sales teams☆ Implemented Challenger Sales Methodology in all sales readiness training☆ Improved time to productivity by 50% -
Sales Operations ManagerInfor Nov 2014 - May 2015New York, Ny, Us☆ Executed weekly forecasting, rules of engagement, territory planning for the Human Capital Management BU☆ Responsible for regular pipeline analyses and SFDC reporting -
Sales Enablement ManagerInfor Nov 2013 - Nov 2014New York, Ny, Us☆ Managed remote onboarding for all sales new hires in AMER and EMEA☆ Improved new hire satisfaction scores by 40%
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Senior Deal Desk ManagerInfor Jun 2012 - Nov 2013New York, Ny, Us☆ First hire to build the deal desk function☆ Reduced the turnaround time for manual contract generation by over 50%
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Sales Support Senior AnalystSecureworks Mar 2011 - Jun 2012Atlanta, Ga, Us☆ Supported the Enterprise Account Management team in managing books of business and creating upsell / cross sell quotes☆ Managed the data integration project for SFDC when Secureworks acquired a new company -
Business Analyst | Sales Support Specialist | Team LeadMarketsource Inc. Jan 2008 - Mar 2011Alpharetta, Georgia, Us -
Customer Care AssociateMarketsource Inc. Aug 2005 - 2008Alpharetta, Georgia, Us
Diane L. Palmer Education Details
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Keller Graduate School Of Management, DevryProject Management -
Georgia State UniversityInstrumental Music Education
Frequently Asked Questions about Diane L. Palmer
What company does Diane L. Palmer work for?
Diane L. Palmer works for Pagerduty
What is Diane L. Palmer's role at the current company?
Diane L. Palmer's current role is Sr Director Sales Strategy and Ops.
What is Diane L. Palmer's email address?
Diane L. Palmer's email address is dp****@****lic.com
What is Diane L. Palmer's direct phone number?
Diane L. Palmer's direct phone number is +165077*****
What schools did Diane L. Palmer attend?
Diane L. Palmer attended Keller Graduate School Of Management, Devry, Georgia State University.
Who are Diane L. Palmer's colleagues?
Diane L. Palmer's colleagues are Chris Mcclurg, Daniella Araya, Matthew Van Son, Miranda Sonia Marean, Carly Kotsovolos, Cpa, Karen Pulju Neov, Letia Spencer-Goode.
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