Diane Madir Email & Phone Number

Chanhassen, Minnesota, United States

This position is responsible for creating a positive first impression to patients, the complete and accurate registration and scheduling for patients and various administrative duties across four clinic locations. In addition, is responsible for answering basic insurance questions from patients.

Chanhassen, Minnesota, United States

Provide relaxation massage services in a health spa facility utilizing multiple techniques including Swedish, deep tissue, lymphatic, CBD oil, and hot stone massage.

Independent Contractor/Eden Prairie, Mn

Attended the Cumberland Institute of Massage Therapy in Brentwood, TN and was licensed in the state of Tennessee upon completion of 500+ hours of certified training. Techniques include: Swedish, sports, medical/lymphatic, somatic and myofascial release. In 2015 I opened Madir Massage Therapy as an independent contractor, working at chiropractic clinics, physical rehabilitation and wellness centers in Minnesota.

Minnetonka, Minnesota

Serving as a product expert in collaboration with cross-functional teams across all operations, sales, vendors, and product teams within Medica to aid in the management of clients who have purchased and implemented new or specialized products.

Designed and produced training curricula; classroom and e-learning training materials for Learning Center, technical training and presentations for broker agents, process manuals for various internal departments as well as external user guides for group administrators.

Coordinated with Sales Executives to facilitate the sale of Medica small employer group insurance plans through the broker community. Identified, defined, analyzed and developed business needs and process flows used within Sales Operations and an audit program for key processes.

Resolved issues for health plan members; maintained service goals including: 95% accuracy rate, 30 second turnaround time for call answering, 30 day turnaround time for issue resolution. Developed and delivered classroom training curricula for internal staff at Medica including new employee orientation.

Graduated from the Cumberland Institute of Massage Therapy in June 1998, licensed in the state of Tennessee upon completion of 500+ hours of certified training. Techniques include: Swedish, sports, medical/lymphatic, somatic and myfacial release. As an independent contractor, I worked at chiropratic clinics and physicial rehabilitation centers in Tennesee and Minnesota.

In this position I was responsible for contracting providers into a national PPO network specifically workers' compensation services based on the access requirements of specific employer groups.

Supported the business operations of a 24/7 call center offering Employee Assistance Programs to national companies and Global Assistance Programs to international companies as a subsidiary of United HealthGroup, Inc.

Responsible for the front office operations of a clinical EAP. Duties included reception, scheduling and intake of clients, clerial and administrative assistance, and reporting.

Responsible for filing insurance claims for chiropractic clinic in Edina, Minnesota.

Certified Massage Therapist, Massage Therapy/Therapeutic Massage

Ba, Anthropology