Diane Mangum Email & Phone Number

United States

Toronto, Ontario, Ca

Enterprise Microsoft Pre-sales Specialist – US Enterprise: Executing enterprise sales strategy across the US Central District, consulting customers on the acquisition and management of Microsoft licensing products and services. Delivery of ongoing solutions that reduce risk and manage costs into solutions that help maximize the value of customer investments on Microsoft technology. Grows customer base through competitive tactics while retaining and enriching the base of existing accounts. • Proactively manages Microsoft licensing agreement enrollments for largest US Enterprise clients w a $424M+ portfolio of business. • Orchestrates partnership across multiple virtual internal and partner teams for account planning, tracking, renewal and order tracking, purchase order tracking and placement, quote and invoice hygiene & forecasting to exceed revenue targets. o Year to date results = 126% Product % to Plan, 132% Services to Plan. • Captures net new customers' Microsoft footprint. o Won L. R. Energy contract- resulting in $2.6M 3-year term contract and development of service deployment D365 MSP opportunities. o Won BBC - resulting in $1.2M 3-year term contract. o Won PNB - $1.6M 3-year term contract.

Somerset, Nj, Us

Microsoft Account Executive – Microsoft West – Education: Proactively leading the commercial strategy for 190 Higher Education and K-12 school accounts covering Texas, and Pacific Northwest territories. A strategic Microsoft specialist translating customer business requirements into solutions that help maximize the value of customer investments on Microsoft technology.• Proactively manages Microsoft licensing agreement enrollments for 190 Higher Education, K-12 Schools, Education Service Centers, Co-Ops and State Education Governing Boards in Texas, Louisiana, Alaska, Washington, Oregon, Utah, Idaho, Montana representing a $32M+ portfolio of business with $2.7M GM won. Q1-3. • Captures net new customers' Microsoft footprint.• Managed and optimized customer upsells opportunities, cross sells with Microsoft or encapsulating SHI for Microsoft and non-Microsoft services.• Ensures each customer has a valuable and strategic relationship with Microsoft, driving business growth and transformation through strategic planning, sales execution, and influence. Orchestrates partnership across multiple virtual internal and partner teams for account planning, tracking, renewal and order tracking, purchase order tracking and placement, quote and invoice hygiene & forecasting to exceed revenue targets.

Sr. Account Technology Strategist (SATS) - Strategic technical lead and orchestration point for BP in the United States, BP Americas Onshore, BP Iraq (ROO) and BP China.• Developed close partnership between UK MSFT Account Team and international v-team resources to progress toward a common set of client focused goals to build relationships as trusted advisor and industry expert with US base customer CIOs, CTOs, and Enterprise Architects.• Facilitated successful adoption and consumption of Microsoft cloud services and identify opportunities for delivering Microsoft solutions within the account, maintaining high levels of client satisfaction.• Led technical efforts to facilitate BP's modernization and transformation resulting in Azure consumption growth 1M per month to 5M per month over 4 year partnership.• Led efforts to secure BP ROO Iraq Data Center infrastructure migration to Azure with Azure Site Recover Services and Azure Stack for Business Continuity in N. Europe for Rumalia Oil Field. $800K/monthly ACR.• Led efforts to establish BPX Energy Digital Transformation to E5 and Azure with $1.4M year over year ACR growth. • Coordinated BPX migration of BHP Billiton financial assets to SAP S4 Hana to Azure resulting in $750K / month ACR growth.• Led Dynamics 365 Customer Service implementation for BPX Land and Royalities Division. $30K annual revenue and Group Sales Force replacement engagement. • Led Mixed Reality adoption at BP group coordinating Mad Dog Phase 2 platform. Led digital enhancement strategies for: Mixed Reality, HoloLens, Remote Assist, Azure Digital Twin, and D365 Guides, 365. Coordinating with global partners on engagements for reducing costs, time and error for global equipment inspections and whole platform data. $9bn BP offshore drilling platform project.

Redmond, Washington, Us

Providing private contract IT and consulting services to select business advisory, healthcare, financial and energy market customers. Specializing in solution architecture for cloud based and hybrid infrastructure models, Microsoft Azure, Microsoft Office 365, Exchange and SharePoint, Dynamics CRM and system administration and support.• On-premise to cloud migration analysis, design, project management, and hands on technical delivery of Microsoft Azure Virtual Servers and Active Directory domain, Microsoft O365, Exchange, SharePoint, and remote desktop system administration, documentation and user support, group and one-on-one face to face and remote training. • Hands on IT project management, engineering, systems administration, and user management and support and training services. • 4 – Microsoft O365, Exchange, SharePoint 2013 deployments = 150+ Client sites with Extranet client portals and user account management.• Strategic Planning to align and mature IT risk management strategies within Business productivity objectives and security best practices. • Proactively managing and delivering infrastructure systems, server and desktop hardware and software administration and support services, user and client\customer service, training and environment management documentation. • Contribute to the definition and continuous refinement of service delivery processes and documentation• Develops Enterprise IT Budgets, project cost analyses and executive presentations for data driven investment decisions.

Technical consulting and solution design services around data center technologies. Proactively managing and delivering vendor neutral solutions for pre-sales, professional and managed services customers. Proactively managing services and projects, delivering technology solutions leveraging strategic vendor channel partnerships (Microsoft, VMware, EMC, Dell, Xerox, Fujitsu, Ruckus and HP). Professional services, hardware, and software and solutions focused on enterprise solutions, IaaS, server and desktop virtualization, project portfolio management, disaster recovery and business continuity initiatives. • Delivers consultative technical pre-sales expertise from initial contact to deal closure.• Maintains, and expands relationships with customer base and assigned channel partners to discover and develop net new opportunities.• Leads solution development efforts and coordinates the involvement of required resources, including, engineering, project management and service help desk, in order to meet partner/client professional and managed services performance objectives.• Manages division Enterprise Services Request system SharePoint documentation portal for professional, managed and client services project portfolio. • Designs server and desktop virtualization management strategies, infrastructure capacity planning, proof of concept and solution proposals for corporate, State and local government customers. • Develops internal and customer facing project documentation, level of effort estimates, and scope of work following standardized pricing and approval processes and presents to customer; adjusts activities and scope to negotiate terms of contract.• Developed project cost analyses and presentations for data driven investment decisions. • Experienced with all aspects of pricing review/approvals, deal structuring, documentation, operational issues, risk management.

Huntsville, Tx, Us

Director Special ProjectsSAM HOUSTON STATE UNIVERSITY, Huntsville, Texas 3/2011 – 6/2012Primary technical management of high priority enterprise projects as assigned by Vice President of Information Technology Services primarily focused on Disaster Recovery and Business Continuity initiatives , core infrastructure hardening, infrastructure and support services project portfolio management, Business Impact and Cost Benefit analysis and vendor relations.• Developed university disaster recovery and business continuity plan.• Managed off-site enterprise ERP disaster recovery / business continuity project with Texas State University.• Data center infrastructure redundancy and capacity contingency planning proposal for 2.4 million capital project.• Project Management Office organization, project life-cycle development and project management documentation standards .• Developed and conducted the Business Impact Analysis for all centrally managed services and systems consisting of 450 windows and linux servers. • Managed campus MPLS Research Network project supporting business and research initiatives. • Managed enterprise IPv6 network implementation project.• Developed system cost recuperation models for IT services and systems.

Huntsville, Tx, Us

Director of Systems and TelecommunicationsSAM HOUSTON STATE UNIVERSITY, Huntsville, Texas 6/2007 – 3/2011Executive level IT leadership for fastest growing University in Texas. Managing centralized IT services for Administrative, Academic, and Research computing. 2 campuses, 18,500+ students. Responsible for the daily management and operation of the data and telecommunication network, server and desktop environment and 24x7x365mission critical operations supervising 30 technical staff. • Directed VoIP telephone migration project to converge 3 separate phone systems to single solution. 7000 phones migrated to Cisco Call manager integrated with unified messaging on Exchange 2007.• Coordinated the build and deployment of a High Availability MS Windows Exchange cluster for the university’s 64,000 mail accounts to replace legacy mail system. • Managed University Data Center expansion resulting doubling capacity for space, power and cooling with redundant chilled water solution.• Stabilized and improved current systems reliability while concurrently building and cutting over to all new redundant high availability systems including Administrative ERP, Phone, Mail, File system, remote terminal services, Web cluster, Backups, SAN, firewalls, etc.• Developed IT documentation guidelines and standardized templates for critical and non-critical systems.

Executive level IT leadership for exemplary rated Houston area, fast growth, school district (11%) serving, 7 campuses, 7000+ students. Managed the complete spectrum of technology services and support; including instructional classroom technology, directing 7 technical staff.• Consulted program leaders and administrative departments in IT project opportunity and management requirements; translating client needs into successfully delivered solutions. • Administered data communication security environment to ensure federal and state compliance. • Technology budget planning, development, and management (1.6 M).• Coordinated contract negotiation for purchasing, maintenance and related services for all computer hardware, software, and supplies in accordance with budgetary limitations and procurement policies.• Delivered staff development programs in data management and instructional technology, training, technical and policy presentations before diverse large and small groups (1000+).• Recruits, trains, supervises, evaluates and retains professionally diverse IT team members establishing project goals and timelines on assigned tasks and monitoring progress.• Developed and implemented strategic long range technology plan and disaster recovery/contingency plan.

Bachelor Of Applied Science (B.A.Sc.), Industrial Technology

Master Of Applied Science, Industrial Technology

Bachelor Of Applied Science; Certification, Industrial Technology, Vocational Technology And Science

Masters Of Applied Science