Diane Sly Email & Phone Number

Greater Atlanta Area

Zero Wait-State provides PLM/PDM/CAD consulting services for the implementation, integration and data migration of environments including Agile, PTC and PropelPLM. We also offer a suite of automation tools. Our focus is to deliver measurable business results based on the outcomes our customers need to achieve. As a sales solution specialist, I learn what the business challenges and objectives are, and find the right solution to increase productivity. With over 10 years’ experience in the manufacturing industry, I understand the obstacles with information integration throughout the entire manufacturing process.I am the liaison with the technical team and the customer to determine the best solution. Responsibility also includes proposal generation using Agile PPM, CRM maintenance, product maintenance renewal program and marketing team support.My personal goal is go above and beyond customers’ expectations.

Georgia, Alabama

Supported manufacturing customers within Georgia and Alabama from initial sale of CAD, PDM, and/or PLM solution to include training and consulting. Goal was to understand corporate initiatives, as well as engineering and manufacturing processes along with their business challenges to optimize their software investments.

Greater Atlanta Area

Managed major airline customer account; built from ground up challenging process for scheduling and deploying pilot manual revisions to 350 aircraft/month (nearly half of Delta Air Lines’ aircraft fleet), at world’s busiest airport. • Attention to detail and drive for quality resulted in 99% defect-free process in delivering 13,000 sets of revisions over two years. • Enjoyed 90% retention of delivery personnel, despite physically challenging work in entry level position through applying open and flexible leadership style. • Appointed by company as Authorized Signatory for badging all employees under SIDA requirements for meeting airport and aircraft security. • Focused team on customer service when engaging pilots during delivery process, thus maintaining positive reputation; served as escalation source should pilots require additional support.

Hands-on management of employee staffing and scheduling, inventory management, equipment maintenance, customer- focused programming, and all financial accounting. • Took basic model for children’s party facility and used quality management principles to improve party experience for customers; applied knowledge of marketing, advertising, and promotion, all efforts resulting in more than 100% increase in year over year sales volume. • Sought customer feedback through structured surveys after each event, achieving 90% positive results.

Delivered individualized attention to each customer, producing tax returns while accurately meeting all Federal and State Tax Codes. • Focused on educating and referring customers to H&R Block’s other services, resulting in recognition with company award for most referrals to H&R Block’s mortgage company.• Focus on accuracy and service resulted in 92% customer retention rate.

Drove support for international dealer network. Reviewed all orders for acceptance, upselling and cross-selling opportunities; coordinated shipping schedules, prepared export paperwork and followed-up with customers. Established new distributors and represented company at tradeshows.• Removed constraints to purchasing multiple large volume orders through locating and implementing credit insurance solution thereby increasing sales by 10%; recognized by senior management for innovative solution to on-going problem.• Communicated daily with international distributors, tracking multiple solutions at once from multiple departments including Service, Warranty, and Engineering departments, resulting in efficient and effective problem resolution over long distances.Introduced ISO 9001 and educated more than 500 employees on quality. Identified, streamlined, and documented processes in every department.• Laid groundwork for organization which led to company achieving ISO 9001 certification.

Managed import/export shipping including all communication and relationship management with vendors and freight carriers, oversaw letters of credit, wire transfers, accounts receivable and collections. Supervised office staff.• Increased collections by 20% and minimized total write-offs to less than $100 with over $3M in sales.• Enjoyed positive relationships with vendors resulting in improved pricing on freight and parts.Created new role to include trade shows, marketing material, pricing, sales calls, and ordering.