Diane Mayes, Ma, Lmhc, Mhp Email & Phone Number

Seattle, WA, US

Seattle, WA, US

• Led the implementation and expansion of the 988 Suicide and Crisis Lifeline department, managing over 100 staff members and exceeding Key Performance Indicators.
• Successfully coordinated operational budget with internal and external stakeholders, ensuring financial goals were met.
• Implemented staffing and program changes based on value-based metrics and contract reporting deliverables.

Seattle, WA, US

• As the Clinical Outreach Lead at Washington State Bar Association, I provided confidential consultation and counseling on mental health and self-care topics, promoting well-being for members and law students.
• Educated on strategies to support mental wellness.
• Assisted in referrals for therapists, prescribers, and treatment centers.

Seattle, Washington, US

• In my role as an EAP Clinical Account Executive at First Choice Health, I managed and nurtured positive relationships with regional EAP market clients.
• Provided account management services and clinical supervisor consultations.
• Supported groups through risk management, trauma debriefings, and crisis support.
• Achieved high client satisfaction ratings and increased client retention rates by 20%.

• Coached individuals and groups to develop personalized strategies for achieving healthy lifestyle and wellness goals.
• Led group exercise classes to increase accountability and motivation for clients.
• Collaborated with clients to create sustainable weight loss plans and achieve positive outcomes.

Seattle, Washington, US

• Managed operations and oversaw case management staff providing clinical services to older adults with severe and persistent mental illness.
• Facilitated growth and development of staff, clients, and the program in a holistic care, recovery, and trauma-informed environment.
• Acted as an active liaison between the program, agency, and stakeholders to ensure measurable, positive mental and physical health outcomes through progressive integrated residential care.

Seattle, Washington, US

Provide direct care and supervision of older adults with chronic mental health, emotional and behavioral disorders in a therapeutic residential treatment environment.

Bloomfield, CT, US

• Health improvement strategist and subject matter expert who identifies the right wellness program mix and program setting to educate, engage and activate members to achieve health improvement goals for Taft-Hartley.
• Develop client-specific strategies towards achievement of team and account level business plan objectives through collaborative partnership, in support of the implementation of new plans, identification and.
• Analyze account data for identification of opportunities to improve internal team and Fund Organizations’ results for achieving improved health outcomes through informed decisions, program participation, and.

Bloomfield, CT, US

• Provided client support in benefit education, open enrollment, and health initiatives for Cigna.
• Collaborated with account managers and strategists to implement well-being and enrollment strategies.
• Led presentations to educate customers on Cigna's health and wellness offerings.

Gilbert, Arizona, US

• Facilitated theoretical information and practical demonstrations for AFAA Personal Fitness Trainer Certification course.
• Proctored written exams and evaluated candidates during practical component, ensuring successful completion.
• Developed and honed skills in Anatomy, Physiology, Wellness, Nutrition, and Fitness Testing.

Norfolk, VA, US

• Provided assistance, services, resources, referrals, and consultations on various Employee Assistance Programs and work/life issues to military service members and their families.
• Conducted comprehensive professional assessments of the user’s needs with sensitivity, compassion, and respect for service members and their families.
• Collaborated with a team to ensure the highest level of support and guidance for military personnel and their loved ones.

Richmond, VA, US

US

• Developed customized health and wellness programs for Boeing employees to promote awareness and participation in telephonic clinical and wellness coaching services.
• Established strong relationships with client wellness teams, leadership, and vendor partners to support customer project goals and objectives.
• Participated in cross-departmental activities to develop national onsite health specialist roles for other customer programs.

Bellevue, WA, US

• Active program manager and team member for the Life Science Informatics Center which creates industry relevant learning for Washington’s new, incumbent and displaced workforce in the field of biomedical informatics.
• Provide and coordinate front line program advising for prospective learners, learners, instructors, director and internal stakeholders.
• Support the faculty and staff in developing program agenda, content and delivery, including interactive online learning options
• Managing multiple, deadline driven projects based on academic year calendar.
• Demonstrated ability to build effective working relationships with diverse groups in the healthcare informatics community. Including on site meeting coordination, and communications clearing house among groups.
• Work within the teams of the department providing collaborative direction and management of the production efforts required in the delivery of related certificate program goals.

Bellevue, WA, US

• Serve as project coordinator of a state-funding Health Education Employment Training (HEET) grant designed to prepare incumbent health care workers for pathways in high demand/high wage health care jobs.
• Represented Bellevue College as a member of the HEET project coordinating committee at Evergreen Hospital with hospital administration and representatives from SEUI Health Care 1199NW.
• Instructed and tutored student success and required health science courses to primarily ESL and ABE student population enrolled in allied health professions programs.
• Oversaw delivery of course instruction, and coordination of all instructors and tutors at hospital site.
• Demonstrated an understanding of the barriers working adults face, and ensure that program participants receive support for academic coursework and work/life balance concerns.
• Tracked and reported project outcomes with necessary agencies.

Bellevue, WA, US

• Member of adjunct counseling staff providing a full range of counseling and career services to college students, faculty, and staff. Work independently to plan and deliver customized counseling, support and educational.
• Active in defining and selecting career/academic options through coaching, mentoring,value exploration and skills/values assessment.
• Assist students in selecting appropriate classes/programs, especially an identifiedgroup of students experiencing academic difficulty.
• Provide short-term personal/mental health and crisis counseling to a multi-culturally diverse population of students and faculty.
• Assist students with academic advising, career counseling, and interventions for academic success.
• Develop and present educational and personal growth workshops and Human Development classes that emphasized mental, emotional, and physical wellness for students and faculty.

Seattle, WA, US

• Served as part-time research behavioral health interventionist on the Comprehensive Maintenance Program to Achieve Sustained Success (COMPASS) to learn more about the best type of treatment for long-term weight.
• Provided behavioral health services to children, adolescents, and families enrolled in treatment for behavior weight management.
• Assisted Principal Investigator with the implementation of research protocols.
• Ensured that research projects are conducted in compliance to federal regulations, institutional/departmental guidelines, and standards of good clinical practice.

Successfully completed 600 hours of counseling skills training as a counseling intern tocomplete graduation requirements as required by Argosy University. Upon graduation, hiredas adjunct faculty for Bellevue College to continue part-time counseling, projectcoordination, and teaching incorporating and expanding on duties as listed above.

Instructed health science course that included; Anatomy, Exercise Physiology, Wellness,and Fitness Programming to prepare massage therapy and fitness students to successfullypass national licensure and certification exams. Particularly successful at buildingrelationships, evaluating students academic support needs, and collaborating withadditional campus.

* Managed daily operations of corporate fitness centers. * Led group fitness classes for corporate employees. * Designed and implemented individual fitness programs. * Developed and led lectures and workshops focused on health and wellness for corporate employees. * Performed health screens and fitness assessments for on-site corporate health fairs.

Assistant to chiropractic physician in a natural health care office responsible forpatient care including: therapy modalities and exercise supervision, insuranceverifications, scheduling, billing, and other administrative duties.

Promoted spiritual, mental and physical wellness though fitness activities for club members by developing fitness programs for individuals based on personal health and fitness goals; designing and leading of small group personal training programs implementing fitness testing evaluating participants' physical capacity before and after participation in.

Master Of Arts, Counseling Psychology

Bachelor Of Science, Exercise Science And Wellness

Associate Of Science, Biology