Diane Mccoll Email and Phone Number

Maintain superior client relationships by customer visits and excellent customer serviceOversee the entire vending branch operation and team membersRecruit, hire, train and mentor the branch team members in order to serve our customers effectively and efficientlyCreate financial projections and plansWork closely with sales and dining teams to develop and retain new and existing accountsSupport company programs and branch goalsAddress customer inquiries/complaints Review reports from supervisors and managers regarding profitability at accountsConduct monthly team member training and weekly team meetingsOversee 100 accounts and 52 employees

Maintain positive customer relations Assisted in the training and development of team membersMaintained staffing levels making sure all routes are efficient.Responsible for equipment upgrades and scheduling installations of new vending machinesSupported company programs and branch goalsMonitor inventory percentages, , waste percentages, inventory levels Organize caterings for accounts

Met client needs and made sure they were serviced Made sure the Safety/Security of all employees and assets were metMaintained relationships with assigned accountsParticipate in account eventsDeveloped Team MembersMaintained Staffing/Recruiting and Interviewing levelsHeld each Team Member accountable Maintain cleanliness and food handling procedures Ensured proper vehicle maintenance is currentDeveloped Route books for drivers. Developing a training guide for new hires

Executing the product merchandising strategies of National Entertainment Network training and motivating field service staff.Make deliveries to satellite warehousesPull orders for deliveriesworking on machines to insure they work properly before going to permanent siteServing as a critical member of the field office team, providing coverage as needed.

Provided leadership and coaching to employeesSupervised 11 -19 stores in South DetroitScheduled 80-110 part time staffHired, Trained, Disciplined employees.Developed a close relationship with store managementStaffed, setup and ran several off - site events,: River days, Winter blast, Greenfield Village, lions, Red Wings, Michigan State Fair, just to name a few.Worked closely with management on grand openingsWorked on a team to develop a training program for new hiresHelped to create a lead training manualAchievements: Averaged a Demo completion rate of 98.8 percent or better for South DetroitTop 3 Highest Average Sales 2014 Q4Top 3 Most Improved Average Sales 2014 Q3 vs 2013 Q3 (+47%)Most Improved Average Sales 2014 Q4 vs 2013 Q4 (+53%)Best Merchandised Store 12/6/14 Taste of Meijer Top 5 Sales Contest Winners! Ready! For you program – Most Increased Sales 10/12/14 Ready for you program

Stocking and facing store shelves.

Supervised product demonstrators, wrote schedules, merchandising, store resets, coordinated special events for Meijer stores.

Assisted lead teacher with all classroom activites

Built blood filters and filters for other machinesWorked with Quality control to make sure all filters were within specificationMade sure all tool and die parts on machines were working correctly.Helped to develop a program to make the flow from start of product to completion was smoother.Worked on the Safety Team