Diane Mcleod Email & Phone Number

Birmingham, Gb

London, England, United Kingdom

Birmingham, England, United Kingdom

Ashgabat, Turkmenistan

Vancouver, Canada Area

Vancouver, Canada Area

Baku, Azerbaijan

Managed all aspects of multi-disciplined workforce, working closely with all areas of the directorate and Games Time service providers to coordinate the strategic planning and implementation of games-wide workforce operations, including providing support during the on-boarding of a team of Nations with no prior Games experience.Ensured the delivery of an integrated approach to all workforce services through the maintenance of excellent working relationships and effective resource management in the supervision and completion of team projects. For example successfully managed and budgeted for a ‘Reward and Recognition’ programme for the 28,000 strong workforce.

Baku, Azerbaijan

Oversaw the effective workforce planning and design at 17 Games venues, successfully building excellent working relationships with colleagues to build a foundation of trust and commitment in order to achieve high operational standards across multiple sites.Responsible for the recruitment, training and ongoing development of volunteers and staff - overseeing the interview and selection process for over 50,000 Games volunteers, delivering role and venue specific training as well as coordinating an on-boarding programme for 60 Managers. Reduced the workforce’s headcount, subsequently saving costs and improving operational efficiency through the effective alignment of paid staff and volunteers responsibilities.

London, United Kingdom

Oversaw the effective management of four transport areas, ensuring the most efficient schedules and rosters were implemented and each area was seamlessly incorporated into the central workforce in order to facilitate the attainment of operational targets and smooth processes across the two sectors. Responsible for managing all aspects of the workforce, from recruitment to the ongoing development of on-site and remote staff members. For example conducted up to 15 interviews per day throughout weekly recruitment days and briefed volunteers on the expectations associated with their role.

Vancouver, Canada Area

Managed the daily workload and performance of a team of ten coordinators and actively looked to improve upon operations through the development of an entire workforce schedule and the identification of waning areas through continual departmental liaison and the production of comprehensive progress reports.Oversaw all aspects of the smooth running of volunteer’s recruitment and integration into the wider workforce, including assisting with the accommodation allocation of 1000 volunteers and producing a user-friendly communication network for instant access to volunteer-related information.

Oversaw the planning, marketing and delivery of 75 recreational programmes per year which aimed to increase participation in at-risk and vulnerable groups, including leading on the Youth Drop-In Programme. Was also responsible for handling the programme’s budget up to $17,000, attaining funding grants and producing year-end reports on the performance and progress of the initiative.Successfully recruited over 50 employees into the organisation and managed their ongoing training alongside over 400 special event and fundraiser volunteers, with more than 100 leaders trained in High Five and Behaviour Management.

Vancouver

Planned and organised all aspects of the delivery of multiple special events within the centre, including Art in the City, Volunteer BBQ, Easter Extravaganza and Halloween Howl.Managed the recruitment, training and supervision of volunteers, as well as contributing towards marketing, programme evaluations and gaining sponsorships for the facilitation of a successful and smooth running event.

Vancouver

Recreation Management

General Arts University Transfer Programme