Accomplished Human Resources Consultant with expertise in Human Resources Business Partner | Facilitation | Training | Process Improvement | Career Consulting.

Collaborated with Airport Services management teams to learn about operational initiatives and challenges. Provided counsel on HR policies and procedures, including employee investigations and management training. Added value by recommending process improvements, emphasizing Servant Leadership to achieve business objectives. •Designed and facilitated training on successfully navigating organizational change, jumpstarting acceptance and implementation of new metrics.•Collaborated with Absence Management team, recommending appropriate disciplinary action to ensure consistent application of attendance policies while continually refining processes driving achievement of Lost Time metrics. •Developed and led training on performance management, investigations and attendance policies assuring understanding, compliance, and consistency. •Mentored HR colleagues and frontline supervisors on investigations and various policies as part of their career development resulting in greater effectiveness and efficiency.

Analyzed Lost Time procedures at various field locations, provided diagnostics, which included: training, sharing of best practices and recommendations for streamlining processes. •Reduced Lost Time, resulting in increased productivity and profitability.•Designed company policies in compliance with federal and state laws, as well as union contracts, for application in the Company’s online Employee Policy Guide. •Benchmarked with other airlines & companies around Lost Time to establish a basis for union contract negotiations.

Consulted with Managing Director to achieve customer service objectives, with focus on teamwork, communication, training, and Working Together with the TWU Union and Cargo Agent Advisory Board.•Negotiated settlements in 90% of contractual grievances resulting in substantial cost reductions. •Developed Workplace Environment Training and persuaded TWU union officer to co-facilitate training favorably affecting employee engagement. •Expanded area of responsibility to include five (5) additional Cargo Terminals throughout the east coast.

Provided advice and counsel to eight (8) operating departments on hiring practices and Employee Relations issues; interpreted multiple collective bargaining agreements and ensured management practices were consistent with company policyand applicable laws. Prepared and presented union arbitration hearings; organized and coordinated recruiting initiatives.

Managed 200 Flight Attendants. Evaluated performance/attendance, mentored, conducted investigations, issued discipline, and served as Operational Manager. Mediated Alternative Dispute Resolution process to resolve union grievances.