Diane Jones

Diane Jones Email and Phone Number

Senior PMO Governance and Reporting Analyst @ Western & Southern Financial Group
Cincinnati, OH, US
Diane Jones's Location
Cincinnati Metropolitan Area, United States
Diane Jones's Contact Details

Diane Jones work email

Diane Jones personal email

n/a
About Diane Jones

Accomplished and collaborative professional, offering substantial experience building and streamlining IT processes within the financial payments service industry. Successfully spearheaded multiple technical projects via Agile and Waterfall from start to finish within constraints. Well-versed in managing risks and ensuring the adherence to appropriate governance processes. Strong leadership qualities, with the capacity to steer and empower diverse cross-functional teams to deliver value to internal and external customers. Elite communicator and presenter, with an innate ability to build and strengthen robust working relations with clients and stakeholders. Committed to leveraging skills and strategic insight to contribute to the long-term success of an organization.SKILLS AND EXPERTISE - Exceptional communication & collaboration skills for facilitating cross-functional team projects- Skilled in managing projects via Waterfall and Agile Scrum & Kanban as Certified SAFe 6 Agilest- Organized and meticulous with focus on the customer experience and value- Deadline committed with strong ability to prioritize, execute, and work under pressure- Motivational leader and team member exhibiting high integrity, reliability, and inclusiveness- Creative problem solver with ability to adapt to change and situational needs to get results- Embraces challenge, opportunities to learn, and uses sound judgment- Adept at managing risks and following appropriate governance processes- Proven track record for delivering quality results on time and under budgetKEY ACCOMPLISHMENTS:- Supported new Fifth Third Embedded Payments product build, Newline by Fifth Third- Led Commercial IT effort to implement API Account Validation services at the Bank- Experienced as Chief of Staff for Commercial IT with emphasis on EPMO, Finance, Quality and Risk- Led ACH acquisition activities for Bank merger- Deployed Real Time Payments service- Implemented NACHA Same Day ACH ahead of schedule and below budget- Deployed the first US Cash Recycler product for Commercial clients with robust cash forecasting and analytics

Diane Jones's Current Company Details
Western & Southern Financial Group

Western & Southern Financial Group

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Senior PMO Governance and Reporting Analyst
Cincinnati, OH, US
Website:
westernsouthern.com
Employees:
5322
Diane Jones Work Experience Details
  • Western & Southern Financial Group
    Senior Pmo Governance And Reporting Analyst
    Western & Southern Financial Group
    Cincinnati, Oh, Us
    View
  • Western & Southern Financial Group
    Senior Pmo Governance & Reporting Analyst
    Western & Southern Financial Group Jul 2024 - Present
    Cincinnati, Ohio, United States
    Partners across the W&S enterprise to provide services and support with all aspects of the PMO’s portfolio, program, and project management governance practices. Change agent and advocate providing leadership for Centers of Excellence and Communities of Practice.
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  • Fifth Third Bank
    Program Manager For Newline By Fifth Third Bank
    Fifth Third Bank May 2023 - May 2024
    United States
    Played a key and integral role in developing a new embedded payments product for Commercial banking. Oversaw and documented Newline project progress, achievements, and risks to stakeholders, while providing transparent and timely updates.- Integrated newly acquired Fintech IT staff of 26 and their technologies into existing systems to create operational cohesion.- Established new Kanban teams, guided their Agilists, and implemented SAFe Agile best practices to improve project delivery… Show more Played a key and integral role in developing a new embedded payments product for Commercial banking. Oversaw and documented Newline project progress, achievements, and risks to stakeholders, while providing transparent and timely updates.- Integrated newly acquired Fintech IT staff of 26 and their technologies into existing systems to create operational cohesion.- Established new Kanban teams, guided their Agilists, and implemented SAFe Agile best practices to improve project delivery through enterprise PI planning.- Facilitated governance processes and led release efforts for multiple development squads to ensure alignment with project goals of generating over $1M in annual revenue.- Developed weekly dashboard published to stakeholders and senior executives to communicate program progress, risks, and milestones.- Designed a deck with important information, links, contacts, and team structure to onboard and motivate team members. Show less
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  • Fifth Third Bank
    Project Manager For Commercial Payments It
    Fifth Third Bank Sep 2022 - May 2023
    Cincinnati, Ohio, United States
    Managed multiple multi-million dollar IT projects simultaneously within the agreed budget and timeframe; conducted weekly status calls and delivered a written update, including progress, risks, issues, and timeline to all executives and stakeholders. Monitored multiple payment initiatives from Waterfall to Agile methodologies, while improving project flexibility and delivery speed. - Credited for spearheading the Enterprise initiative to implement API Account Validation services at Bank for… Show more Managed multiple multi-million dollar IT projects simultaneously within the agreed budget and timeframe; conducted weekly status calls and delivered a written update, including progress, risks, issues, and timeline to all executives and stakeholders. Monitored multiple payment initiatives from Waterfall to Agile methodologies, while improving project flexibility and delivery speed. - Credited for spearheading the Enterprise initiative to implement API Account Validation services at Bank for enhancing account security and operational efficiency. Show less
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  • Fifth Third Bank
    Commercial It Chief Of Staff
    Fifth Third Bank Jul 2021 - Dec 2022
    Cincinnati, Ohio, United States
    Provided support to Commercial IT teams in managing appropriation requests, processing invoices, and adhering to planned annual budgets totaling $1.2B. Monitored people capacity and demand metrics of approximately 360, while leading employee engagement initiatives to optimize workforce productivity.- Prioritized the Commercial portfolio with the Line of Business (LOB), while aligning project initiatives with strategic business goals.- Improved process compliance and project execution by… Show more Provided support to Commercial IT teams in managing appropriation requests, processing invoices, and adhering to planned annual budgets totaling $1.2B. Monitored people capacity and demand metrics of approximately 360, while leading employee engagement initiatives to optimize workforce productivity.- Prioritized the Commercial portfolio with the Line of Business (LOB), while aligning project initiatives with strategic business goals.- Improved process compliance and project execution by ensuring adherence to waterfall and agile methodologies across the organization.- Attained recognition for completing all bank and OCC risk/compliance tasks to maintain strict adherence to regulatory standards.- Delivered reports on the aforementioned activities to all organizational levels for transparency and informed decision-making. Show less
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  • Fifth Third Bank
    Principal Ba Platform Engineer For Ach
    Fifth Third Bank Apr 2020 - Jun 2021
    Collaborated on creating an ACH Agile Scrum squad, developed backlog, and controlled team governance activities. All while updating the ACH PEP+ system to a current version on time and under budget.- Engaged in adopting agile methodologies across a novice team by developing training materials and coaching on the creation of user stories, test stories, and effective use of Agile tools.- Served as both Business Analyst and Kanban coach, collaborating with operations and system vendors to… Show more Collaborated on creating an ACH Agile Scrum squad, developed backlog, and controlled team governance activities. All while updating the ACH PEP+ system to a current version on time and under budget.- Engaged in adopting agile methodologies across a novice team by developing training materials and coaching on the creation of user stories, test stories, and effective use of Agile tools.- Served as both Business Analyst and Kanban coach, collaborating with operations and system vendors to enhance team proficiency and project outcomes. Show less
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  • Fifth Third Bank
    Lead Business Analyst For Ach & Real Time Payments
    Fifth Third Bank Feb 2017 - Apr 2020
    Cincinnati, Oh
    Responsible for leading Bank acquisition strategy for ACH. Coordinated build efforts among multiple teams responsible for development, testing, and implemented processes via Kanban for efficient project execution. Formulated a Commercial IT API strategy to support Real-Time Payments (RTP) and other Commercial applications, while facilitating advanced technological integration.- Led, reported, and delivered on all ACH system and transaction acquisition activities for $4.7B Bank merger.-… Show more Responsible for leading Bank acquisition strategy for ACH. Coordinated build efforts among multiple teams responsible for development, testing, and implemented processes via Kanban for efficient project execution. Formulated a Commercial IT API strategy to support Real-Time Payments (RTP) and other Commercial applications, while facilitating advanced technological integration.- Led, reported, and delivered on all ACH system and transaction acquisition activities for $4.7B Bank merger.- Built an Agile Scrum team committed to engagement, innovation, and adaptability for achieving iterative delivery in an organization traditionally focused on Waterfall methodologies and new to Agile practices.- Deployed a vendor application featuring a new payment rail for the Bank to enhance transaction capabilities and financial operations. Show less
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  • Fifth Third Bank
    Lead Business Analyst For Ach
    Fifth Third Bank Jun 2015 - Feb 2017
    Cincinnati, Ohio Area
    - Implemented the Same Day ACH project months ahead of schedule and under budget- Deployed ACH BAM (Business Activity Monitoring) software to reduce reputational risk and improve customer experience. Annual loss avoidance estimated at $67K
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  • Fifth Third Bancorp
    Lead Business Analyst For Commercial It Treasury Management
    Fifth Third Bancorp May 2009 - Jun 2015
    Downtown Cincinnati, Oh
    - Supported Remote Currency Management (RCM), Currency Processing Solutions (CPS), Vault, Electronic Deposit Manager (EDM) and Auto BillPayer- Critical in building and deploying the first US Cash Recycler product for Commercial clients with robust cash forecasting and analytics- Primary contributor on two year Auto BillPayer modernization project resulting in migration of over 650K customers and their automated payments- Led multiple Vault initiatives to build out services and… Show more - Supported Remote Currency Management (RCM), Currency Processing Solutions (CPS), Vault, Electronic Deposit Manager (EDM) and Auto BillPayer- Critical in building and deploying the first US Cash Recycler product for Commercial clients with robust cash forecasting and analytics- Primary contributor on two year Auto BillPayer modernization project resulting in migration of over 650K customers and their automated payments- Led multiple Vault initiatives to build out services and improve the customer experience- Developed a pre-audit checklist and incident management process for Vault, RCM and CPS Show less
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  • Fifth Third Bank
    Problem Resolution Analyst
    Fifth Third Bank Mar 2007 - May 2009
    - Facilitated key process improvement projects across all lines of Business- Used Lean Six Sigma and applied problem solving skills to evaluate solutions- Created, developed and managed TIPS (Employee suggestion program) for identifying system and process changes to enhance customer and employee experience. Engaged over 800 employees with over 416K annualized problems avoided- Drove project to improve returned mail exceptions across 12 servicing systems resulting in an 80%… Show more - Facilitated key process improvement projects across all lines of Business- Used Lean Six Sigma and applied problem solving skills to evaluate solutions- Created, developed and managed TIPS (Employee suggestion program) for identifying system and process changes to enhance customer and employee experience. Engaged over 800 employees with over 416K annualized problems avoided- Drove project to improve returned mail exceptions across 12 servicing systems resulting in an 80% reduction of failed address changes and returned Bankcard statements and cards. For Bankcard alone, this project saved $75K annually- Led initiative to improve Internet Banking Customer Experience by updating response templates and training, which reduced the email response time from 89 hours to 14 hours- Developed COPQ (Cost of Poor Quality) process and reporting for Operations Show less
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  • Fifth Third Bank
    Fifth Third Bank Operations Manager
    Fifth Third Bank Sep 2000 - Mar 2007
    - Managed BillPayer 2000 (now Auto BillPayer), ATM Operations, Reg E and Internet Banking - Responsible for hiring, training, coaching and developing multiple staffs of up to 26- Sourced and implemented a new ATM vendor resulting in annual cost savings of $1.5MM- Reduced the bank average cash vault balance by 15%- Implemented an Internet Banking application to replace our Pay-by-Phone service
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  • Skyline Chili
    General Manager
    Skyline Chili Apr 1995 - Sep 2000
    All aspects of restraurant management including staffing, inventory, and budgeting. Designated Manager Trainer for Skyline Corporate.

Diane Jones Skills

Banking Analysis Management Six Sigma Product Management Payments Team Management Change Management Project Portfolio Management Project Management Customer Service Training Internet Banking Cross Functional Team Leadership Process Improvement

Diane Jones Education Details

Frequently Asked Questions about Diane Jones

What company does Diane Jones work for?

Diane Jones works for Western & Southern Financial Group

What is Diane Jones's role at the current company?

Diane Jones's current role is Senior PMO Governance and Reporting Analyst.

What is Diane Jones's email address?

Diane Jones's email address is diane.jones@53.com

What is Diane Jones's direct phone number?

Diane Jones's direct phone number is +185962*****

What schools did Diane Jones attend?

Diane Jones attended University Of Cincinnati.

What are some of Diane Jones's interests?

Diane Jones has interest in Artist, Judge Odyssey Of The Mind.

What skills is Diane Jones known for?

Diane Jones has skills like Banking, Analysis, Management, Six Sigma, Product Management, Payments, Team Management, Change Management, Project Portfolio Management, Project Management, Customer Service, Training.

Who are Diane Jones's colleagues?

Diane Jones's colleagues are Carla Wilson, Michael Ussery, Wade Fugate, Cpa, Teri Kessler, Savannah Morgenroth-Cross, Monica Engel, Dave Britt.

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