Diane Jones Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Partners across the W&S enterprise to provide services and support with all aspects of the PMO’s portfolio, program, and project management governance practices. Change agent and advocate providing leadership for Centers of Excellence and Communities of Practice.

United States

Played a key and integral role in developing a new embedded payments product for Commercial banking. Oversaw and documented Newline project progress, achievements, and risks to stakeholders, while providing transparent and timely updates.- Integrated newly acquired Fintech IT staff of 26 and their technologies into existing systems to create operational cohesion.- Established new Kanban teams, guided their Agilists, and implemented SAFe Agile best practices to improve project delivery… Show more Played a key and integral role in developing a new embedded payments product for Commercial banking. Oversaw and documented Newline project progress, achievements, and risks to stakeholders, while providing transparent and timely updates.- Integrated newly acquired Fintech IT staff of 26 and their technologies into existing systems to create operational cohesion.- Established new Kanban teams, guided their Agilists, and implemented SAFe Agile best practices to improve project delivery through enterprise PI planning.- Facilitated governance processes and led release efforts for multiple development squads to ensure alignment with project goals of generating over $1M in annual revenue.- Developed weekly dashboard published to stakeholders and senior executives to communicate program progress, risks, and milestones.- Designed a deck with important information, links, contacts, and team structure to onboard and motivate team members. Show less

Cincinnati, Ohio, United States

Managed multiple multi-million dollar IT projects simultaneously within the agreed budget and timeframe; conducted weekly status calls and delivered a written update, including progress, risks, issues, and timeline to all executives and stakeholders. Monitored multiple payment initiatives from Waterfall to Agile methodologies, while improving project flexibility and delivery speed. - Credited for spearheading the Enterprise initiative to implement API Account Validation services at Bank for… Show more Managed multiple multi-million dollar IT projects simultaneously within the agreed budget and timeframe; conducted weekly status calls and delivered a written update, including progress, risks, issues, and timeline to all executives and stakeholders. Monitored multiple payment initiatives from Waterfall to Agile methodologies, while improving project flexibility and delivery speed. - Credited for spearheading the Enterprise initiative to implement API Account Validation services at Bank for enhancing account security and operational efficiency. Show less

Cincinnati, Ohio, United States

Provided support to Commercial IT teams in managing appropriation requests, processing invoices, and adhering to planned annual budgets totaling $1.2B. Monitored people capacity and demand metrics of approximately 360, while leading employee engagement initiatives to optimize workforce productivity.- Prioritized the Commercial portfolio with the Line of Business (LOB), while aligning project initiatives with strategic business goals.- Improved process compliance and project execution by… Show more Provided support to Commercial IT teams in managing appropriation requests, processing invoices, and adhering to planned annual budgets totaling $1.2B. Monitored people capacity and demand metrics of approximately 360, while leading employee engagement initiatives to optimize workforce productivity.- Prioritized the Commercial portfolio with the Line of Business (LOB), while aligning project initiatives with strategic business goals.- Improved process compliance and project execution by ensuring adherence to waterfall and agile methodologies across the organization.- Attained recognition for completing all bank and OCC risk/compliance tasks to maintain strict adherence to regulatory standards.- Delivered reports on the aforementioned activities to all organizational levels for transparency and informed decision-making. Show less

Collaborated on creating an ACH Agile Scrum squad, developed backlog, and controlled team governance activities. All while updating the ACH PEP+ system to a current version on time and under budget.- Engaged in adopting agile methodologies across a novice team by developing training materials and coaching on the creation of user stories, test stories, and effective use of Agile tools.- Served as both Business Analyst and Kanban coach, collaborating with operations and system vendors to… Show more Collaborated on creating an ACH Agile Scrum squad, developed backlog, and controlled team governance activities. All while updating the ACH PEP+ system to a current version on time and under budget.- Engaged in adopting agile methodologies across a novice team by developing training materials and coaching on the creation of user stories, test stories, and effective use of Agile tools.- Served as both Business Analyst and Kanban coach, collaborating with operations and system vendors to enhance team proficiency and project outcomes. Show less

Cincinnati, Oh

Responsible for leading Bank acquisition strategy for ACH. Coordinated build efforts among multiple teams responsible for development, testing, and implemented processes via Kanban for efficient project execution. Formulated a Commercial IT API strategy to support Real-Time Payments (RTP) and other Commercial applications, while facilitating advanced technological integration.- Led, reported, and delivered on all ACH system and transaction acquisition activities for $4.7B Bank merger.-… Show more Responsible for leading Bank acquisition strategy for ACH. Coordinated build efforts among multiple teams responsible for development, testing, and implemented processes via Kanban for efficient project execution. Formulated a Commercial IT API strategy to support Real-Time Payments (RTP) and other Commercial applications, while facilitating advanced technological integration.- Led, reported, and delivered on all ACH system and transaction acquisition activities for $4.7B Bank merger.- Built an Agile Scrum team committed to engagement, innovation, and adaptability for achieving iterative delivery in an organization traditionally focused on Waterfall methodologies and new to Agile practices.- Deployed a vendor application featuring a new payment rail for the Bank to enhance transaction capabilities and financial operations. Show less

Cincinnati, Ohio Area

- Implemented the Same Day ACH project months ahead of schedule and under budget- Deployed ACH BAM (Business Activity Monitoring) software to reduce reputational risk and improve customer experience. Annual loss avoidance estimated at $67K

Downtown Cincinnati, Oh

- Supported Remote Currency Management (RCM), Currency Processing Solutions (CPS), Vault, Electronic Deposit Manager (EDM) and Auto BillPayer- Critical in building and deploying the first US Cash Recycler product for Commercial clients with robust cash forecasting and analytics- Primary contributor on two year Auto BillPayer modernization project resulting in migration of over 650K customers and their automated payments- Led multiple Vault initiatives to build out services and… Show more - Supported Remote Currency Management (RCM), Currency Processing Solutions (CPS), Vault, Electronic Deposit Manager (EDM) and Auto BillPayer- Critical in building and deploying the first US Cash Recycler product for Commercial clients with robust cash forecasting and analytics- Primary contributor on two year Auto BillPayer modernization project resulting in migration of over 650K customers and their automated payments- Led multiple Vault initiatives to build out services and improve the customer experience- Developed a pre-audit checklist and incident management process for Vault, RCM and CPS Show less

- Facilitated key process improvement projects across all lines of Business- Used Lean Six Sigma and applied problem solving skills to evaluate solutions- Created, developed and managed TIPS (Employee suggestion program) for identifying system and process changes to enhance customer and employee experience. Engaged over 800 employees with over 416K annualized problems avoided- Drove project to improve returned mail exceptions across 12 servicing systems resulting in an 80%… Show more - Facilitated key process improvement projects across all lines of Business- Used Lean Six Sigma and applied problem solving skills to evaluate solutions- Created, developed and managed TIPS (Employee suggestion program) for identifying system and process changes to enhance customer and employee experience. Engaged over 800 employees with over 416K annualized problems avoided- Drove project to improve returned mail exceptions across 12 servicing systems resulting in an 80% reduction of failed address changes and returned Bankcard statements and cards. For Bankcard alone, this project saved $75K annually- Led initiative to improve Internet Banking Customer Experience by updating response templates and training, which reduced the email response time from 89 hours to 14 hours- Developed COPQ (Cost of Poor Quality) process and reporting for Operations Show less

- Managed BillPayer 2000 (now Auto BillPayer), ATM Operations, Reg E and Internet Banking - Responsible for hiring, training, coaching and developing multiple staffs of up to 26- Sourced and implemented a new ATM vendor resulting in annual cost savings of $1.5MM- Reduced the bank average cash vault balance by 15%- Implemented an Internet Banking application to replace our Pay-by-Phone service

All aspects of restraurant management including staffing, inventory, and budgeting. Designated Manager Trainer for Skyline Corporate.