Diane Shelton Email & Phone Number

Atlanta, Ga, Us

Provide visual design services to major corporations, local businesses and non-profit organizations with an emphasis on print, instructional and UI design for web and mobile.

Boston, Ma, Us

Provide media design support for multiple SharePoint sites within the Fidelity organization.• Designed illustration’s and animations for business unit SharePoint sites• Created modules using Articulate Storyline for business unit training• Provided UI/UX analysis and recommendations for SharePoint site deliverables

San Antonio, Texas, Us

Provided visual and media design assistance for the Culture Enablement initiative. This included:• Designing animated videos using Vyond. • Media/video design using Adobe Premiere Pro. • Graphic design for video and media artifacts utilizing Adobe Photoshop, Illustrator• Creation of Pdf documents using Adobe InDesign and Acrobat DC• Editing audio media content with Adobe Audition

San Diego, Ca, Us

• Developed training for a CRM based application that was deployed to brokers and financial service representatives. • Created e-learning modules for the application.• Utilized the Adobe Creative Suite and Articulate Storyline for course creation.• Collaborated within an Agile (Jira) environment.

Clearwater, Fl, Us

• Developed UI design for a learning experience portal to assist internal employees with career Advancement opportunities.• Utilized the Adobe Creative Suite, Adobe XD and Wordpress v. 5.3.2.

Stamford, Connecticut, Us

• Developed training for the BQOE behavior initiative in support of call center supervisors and agents. • Created coaching worksheets for integration with speech analytics software.• Utilized the Adobe Creative Suite and Articulate Rise for course creation.

Atlanta, Ga, Us

• Developed training for a migration from Salesforce Classic to Salesforce Lightning in support of the sales functions related to the sale of Freestyle Dispensers.• Utilized video and animation to convey the needed skills for processing a sale of the new Freestyle Dispensers within Salesforce.

Atlanta, Ga, Us

• Provided Innovative, outcome-oriented change management strategies for a transition from AS400 to Microsoft Dynamics 365 CRM.• Provided user acceptance testing of the Microsoft Dynamics 365 application. Utilizing wireframes to analyze and validate software functionality and user requirements. • Communicated change strategies effectively through the development of user personas, stories and scenarios. Interacted with a diverse set of stakeholders from the business and technical communities. • Facilitated a shared understanding of any issues, and their solutions.• Built relationships and inspired stakeholder engagement throughout the organization.Developed training modules to transition from an AS400 system to the Microsoft Dynamics platform.

Windsor, Berkshire, Gb

Designed and developed enterprise-level, globally distributed course content with a focus on sales enablement for Salesforce, Revegy and Xactly products. Edited technical content into conversational, scenario-based assets with an active voice. Designed interactive training on the integration of the Salesforce and Revegy tools.

Dallas, Tx, Us

Converted legacy PDF documents to InDesign for migration to a WordPress learning portal.

Atlanta, Ga, Us

Designed graphics and media for e-learning modules in support of various Cox Automotive brands.

Norcross, Ga, Us

Designed an e-learning module in support of the yearly quality control requirements for Immucor’s transfusion and transplantation diagnostics.

Chantilly, Virginia, Us

Created elearning, scenario-based simulations, social learning portals, interactive labs, and gamification in support of telecom client TracFone and online university American Sentinel. Converted and redesigned legacy training materials into flexible, future-proofed digital learning content for computer (CBT) and web-based training (WBT). Utilizing UI/UX methodologies I transformed content into dynamic learning products for delivery to multiple platforms and devices.

Atlanta, Georgia, Us

Enhanced the UX/UI of the internal web-based customer reservations system bydesigning additions to the deployed internal interface that supports the changing marketing and sales strategies of the Delta Airlines brand.Provided a clean interface for legacy data. Analyzed business processes and technical platforms to ensure usability standards were met. Created wireframes, prototypes, and process flows to effectively communicate interaction and design ideas. Designed interactive behaviors and assistive capabilities to solve issues encountered by Delta lobby agent.

Atlanta, Ga, Us

Designed an interactive training portal in WordPress to support web analytics tools that are deployed to clients of Cox Communications. In addition designed the web-based eLearning for these tools so that they could be deployed through Word Press. This training supported learners from beginner to advanced levels within the broadcast, print and content design departments. Created interactive scenarios to enhance the learning process. Developed assessments and reporting within WordPress for deployment to department managers. Created downloadable pdf's for offline reference.

New York City, Ny, Us

Converted legacy printed training materials for new hire onboarding and sales into web based (WBT) and computer based (CBT) modules Designed an intranet learning portal for employees to access training and resources. Linked the individual training to a learning management system so managers could access reports on employee assessments. Developed 3 videos for inclusion in the training. Acquired media assets – photos, source footage and music tracks. Created storyboards and scripted talk tracks. Edited video content in Adobe Premiere and provided voice over for the final production. Created printed manuals in support of specific training. The manuals were converted to an e-publication format for viewing on mobile devices.

Alpharetta, Ga, Us

Developed and edited video content for the training of offshore customer service representatives in support of the UPS brand. The project included video concept development, storyboarding, shooting video at UPS facilities, music selection, editing of content in Adobe Premiere Pro and delivery for inclusion in Adobe Captivate e-learning modules.

Ramsey, Nj, Us

Developed instructional material and video for a sales training course that supported a SAAS software product. - Interviewed SME’s to gain specific information for course creation.- Created class documentation with Adobe InDesign for the course manual and student takeaway guide. Created instructor class documentation with PowerPoint.- Utilized Adobe Photoshop and Illustrator to create class manual cover artwork and graphs for the course- I created a web-based version of the software installation manual with Adobe Captivate.- Edited raw footage and created motion graphics for courseware video.

Subject matter expert within the sales team in support of enterprise pursuits and strategic accounts.- Through extensive pre-sales interaction and requirements gathering, initiated and maintained an understanding of the customer's key business drivers and demonstrated a linkage between those drivers and the Coremetrics SAAS solution. - Provided analysis of client’s business needs by performing proof of concept (POC’s) at client sites, RFP/RFI responses and designing business cases.

Waterloo, On, Ca

- Planned, developed, and facilitated classroom and web-based training programs for the Open Text Analytics product line.- Designed project plans, course outlines, objectives, and lesson specifications; liaised with programmers, business analysts, and marketing department to bring projects to fruition.- Developed training materials with Adobe Captivate. - Trained business analysts, power users and IT Administrators in Actuate EReport Designer Pro, ESpreadsheet and iServer installation and configuration utilizing a blended learning program.- Instructed developers and database administrators in dashboard module creation and design using- real-time data from SQL, Oracle, and Unix relational databases.- Maintained and enhanced eLearning courses utilizing Docutools and Lectora software; developed and delivered consultative workshops and webinars to Open Text Analytics clients. - Utilized use cases within online training modules.- Collaborated with sales staff to generate additional revenue streams with existing clients.

New York, Us

- Designed and developed on-air graphics for news and entertainment segments for CBS television network.- Excelled in a very high stress, time sensitive environment. Provided graphic design support for the 2004 Presidential Election.- Worked with entertainment client BET on the 106 & Park show.

San Jose, California, Us

- Led a team of 15 sales consultants. Provided training and staffing for major trade shows throughout the US.- Performed needs analysis surveys to ensure teams were trained on newest product release features for demonstrations and Q&A sessions.- Provided sales and soft skills training to facilitate seamless support at trade events. - Served as the primary point of contact at trade shows for the Unicenter products.- Implemented new processes that reduced setup issues at trade shows by 20%.

San Jose, California, Us

- Recruited to support the Mid-Atlantic Sales team. Responded to RFP/RFI requests and presented technology solutions to potential clients.- Maintained technical relationships with strategic accounts Prudential Insurance and AIG in support of their CA product installations. - Served as a liaison between development, the project team and the client.- Created requirements documents to determine the scope of modifications to existing software installations.- I used solution selling methodologies and designed customer specific presentations to validate the Unicenter value proposition.- Served as Lead Consultant at the Network World Service Level Management conference in 2001.- Administered onsite software implementation and trial support for multiple CA products.

Certificate - 3D Design, 3D Animation

Certificate, Broadcast Graphic Design & Television Production