Recruited and hired staff—from physicians, PAs, NPs, and medical assistants to administration and finance—building and developing quality teams. Stepped in as HR Manager while onboarding new hire.• Sought candidates to fit the culture and personality of each office, collaborating with hiring managers; perform due diligence in sourcing candidates to maximize success with IMS.• Negotiated salaries, present offers, and provide “candidate care” while awaiting credentialing process (up to 3 months); follow up to stay in contact; and facilitate positive onboarding. - Realized ~98% acceptance rate. Environment:• Physician-led specialty medical group united through providers’ commitment to high-quality, innovative health care• 42 offices in metro Phoenix and surrounding area; 500 employees

As member of executive team, planned and directed the human resources function to align with company’s vision / goals and meet the needs of a changing environment as hospital continued to grow and thrive. Ensure fair and consistent treatment of staff to keep employees happy and productive, maximizing patient outcomes.• Slashed hospital-wide payroll $600K by identifying, investigating, and eliminating abuse of time system; implemented strict ADP timekeeping, and held abusers to task.• Reduced time-to-hire 50% through full utilization of applicant tracking system and electronic onboarding which helped meet the challenges of under staffing and excessive overtime. • Cut $170K from out-of-control staffing agency spend within one year through introduction of action-driven business plan and strategies. - Subsequently enjoyed unexpected benefits from permanent hires in greater staff accountability with higher patient satisfaction scores.• Increased staff retention rate to 97.6% within 2 years by treating employees like people and creating a work culture that inspires trust, loyalty, and mutual respect. - Introduced / coordinated monthly employee recognition events, from food trucks to employee of the month / year awards to responsiveness to employee surveys. - Coached managers 1:1 with role play and reading assignments to help them grow in their roles and better resolve departmental issues.• Earned recognition for consistent 100% scores on both JAHCO and CMS audits, with certifications and licenses all in order / current.Environment:• Orthopedic and spine inpatient surgical hospital, a modern 64-bed acute care facility• 250 employees in 2018, up from 111 in 2013; primarily medical roles

Reporting to VP of Human Resources, managed pre-employment process for both nationwide retail and corporate / management positions, performing conscientious due diligence in sourcing candidates in 13 states. Maintained employee retention in 90th percentile, exceeding industry and company standards.• Managed benefits administration, including vendor management and annual vendor evaluation for cost effectiveness, consistently saving on premium costs. - Participated in benefits’ reviews, selecting offerings based on employee surveys; researched and proposed popular telehealth services, reducing employee health costs and use of sick leave.• Promoted a continuous improvement culture, instructing managers on employee relations, benefits, performance improvement plans, and performance evaluations for greatest effectiveness.• Developed and rolled out online benefits enrollments (conversion from paper) for employees nationwide, visiting retail stores or conducting online chats to explain features and benefits. - Overcame resistance to change through patience and empathy, guiding them through process.• Noted as subject matter expert (SME) for COBRA, ADA, FMLA, EEOC, HIPAA, and workers’ compensation compliance earning perfect audits / no issues over tenure.Environment: • National specialty pharmacy (all 50 states)• 500+ employees - finance, lab, pharmacy, insurance, corporate office and retail stores

Oversaw human resources services / operations for 375 security officers and corporate staff, contributing to development of organization's strategic plans and objectives by driving HR strategy through creation of the Human Resource Plan.• Directed the planning, development, implementation and administration of all human resource policies, programs and services. Controlled risk in employment law arena.• Provided arbitration and guidance to various groups to facilitate favorable outcomes.• Ensured compliance with ERISA, HIPAA, EEO, FMLA and related legislation, conducted EEOC investigations, and prepared Summary Briefs.Investigated workers' compensation claims and completed documentation

Directed human resources functions as related to daily operations of 4 urgent care clinics, including Billing, Occupational Health, and Medical Review Officer Services,• Supervised and coached staff of 75 employees, ensuring compliance with all federal, state and local government regulations.• Led recruitment efforts for staff, including physicians, physician assistants, front/back office and billing. • Established 6-person call center including design, equipment and training.• Developed first online registration system for urgent care centers in Arizona.