Serves as the primary point of contact for employees with questions related to human resources (policies, procedures, and practices). Tracking service interactions via Oracle. Assists as the first line of defense for questions related to benefits, personnel records, and leaves of absences. Updating weekly reporting to reflect our foot and phone traffic and variety of inquiries. Maintain correspondence with employees via email, phone, and walk-in's. Creating easy to understand deliverable of… Show more Serves as the primary point of contact for employees with questions related to human resources (policies, procedures, and practices). Tracking service interactions via Oracle. Assists as the first line of defense for questions related to benefits, personnel records, and leaves of absences. Updating weekly reporting to reflect our foot and phone traffic and variety of inquiries. Maintain correspondence with employees via email, phone, and walk-in's. Creating easy to understand deliverable of data collected from Oracle cases created by the HR Specialists. Partnering with HRIS team to modify our resources available to employees to ensure we are enhancing their ability to succeed in their role. Expert in programs such as UKG KRONOS, Oracle and Peoplesoft. Show less

Partnered with HRBPs and Health Services (Paramedics) to determine the appropriate type of Leave of Absence for employees displaying COVID-19 symptoms. Regularly adapted approach and procedures based on regularly changing information provided by the CDC and WHO. Handled highly sensitive medical information from employees and abided by ADA guidelines. Demonstrated professional level of de-escalation skills with employees who were distressed about their case. Document high volumes of cases… Show more Partnered with HRBPs and Health Services (Paramedics) to determine the appropriate type of Leave of Absence for employees displaying COVID-19 symptoms. Regularly adapted approach and procedures based on regularly changing information provided by the CDC and WHO. Handled highly sensitive medical information from employees and abided by ADA guidelines. Demonstrated professional level of de-escalation skills with employees who were distressed about their case. Document high volumes of cases through our tracking system (Oracle). Regularly researched newest community resources and provided them to employees to assist with their hardships. Show less

Completed schedules for assigned areas using a scheduling database (UKG Kronos) for upwards of 500 employees on a weekly basis. Responsibilities for each weekly schedule included accommodating Team Member availability, time-off requests, "building" schedules based on the labor-budgets provided by the clients, minimizing overtime and report pay, and partnering with the clients to ensure "regulatory" classes/meetings/refreshers were scheduled as needed. Take charge of timecard audits and… Show more Completed schedules for assigned areas using a scheduling database (UKG Kronos) for upwards of 500 employees on a weekly basis. Responsibilities for each weekly schedule included accommodating Team Member availability, time-off requests, "building" schedules based on the labor-budgets provided by the clients, minimizing overtime and report pay, and partnering with the clients to ensure "regulatory" classes/meetings/refreshers were scheduled as needed. Take charge of timecard audits and approvals before forwarding them to Payroll for processing. Responsible for recording attendance infractions to abide by the attendance policy. On a weekly basis, scanned and digitized sensitive documentation submitted by the clients to review on a digital platform (WebXtender). Analyzed data compiled from weekly schedules to make staffing recommendations to leadership and our partners in Staffing and Business Analytics. Show less

Managed the labor budgets on a daily basis and used as needed to ensure a smooth operation. Document a cost-breakdown of the distribution of the labor budgets on a daily basis to present to the MOD. Responsible for overseeing on-the-job training and the sign-off process once OJT had been completed. Provided coaching to employees with a focus on personal development. Conducted daily shift meetings to prepare employees for the day as well as safety spot talks. Documented performance as needed to… Show more Managed the labor budgets on a daily basis and used as needed to ensure a smooth operation. Document a cost-breakdown of the distribution of the labor budgets on a daily basis to present to the MOD. Responsible for overseeing on-the-job training and the sign-off process once OJT had been completed. Provided coaching to employees with a focus on personal development. Conducted daily shift meetings to prepare employees for the day as well as safety spot talks. Documented performance as needed to highlight successes or areas of improvement. Collaborate with our operations partners (Tech Services, Facilities, Guest Services, Express Technology) to ensure we are providing the optimal experience for our employees and the Guests. Overseeing daily operation of the operation including: Team Members, Guests, and the equipment involved. Motivating the team to reach our maximum goals in capacity as well as guest service expectations. Regularly find balance between high-priority tasks such as Guest Service, Team Member Satisfaction, Safety, and Integrity. Show less

Manage a large sum in labor budget daily and use it effectively when it comes to the operation. Provided coaching to Team Members to encourage development within the company and design an action plan for them. Managed the daily operation, personally overseeing the Team Members, Guests, and the highly technical attraction equipment. Implement projects to motivate employees and encourage performance that would achieve high Guest comments, and outstanding "ride counts" (people put-through of the… Show more Manage a large sum in labor budget daily and use it effectively when it comes to the operation. Provided coaching to Team Members to encourage development within the company and design an action plan for them. Managed the daily operation, personally overseeing the Team Members, Guests, and the highly technical attraction equipment. Implement projects to motivate employees and encourage performance that would achieve high Guest comments, and outstanding "ride counts" (people put-through of the attraction). Nominated two years in a row for "Best Team Leader" within the Attractions Department competing against hundreds of other Leaders. Show less

Facilitate on-the-job training to newly hired Operations Team Members. Successfully introduce the culture of our company while focusing on the many safety-related facets of the attraction. Administer and file the necessary paperwork for each new-hire's OJT. Regularly review the Standard Operation Procedure and General Operating Procedure manual to ensure all information is relevant and up-to-date. Document any changes that need to be forwarded to the technical writer of the SOP. Awarded "Best… Show more Facilitate on-the-job training to newly hired Operations Team Members. Successfully introduce the culture of our company while focusing on the many safety-related facets of the attraction. Administer and file the necessary paperwork for each new-hire's OJT. Regularly review the Standard Operation Procedure and General Operating Procedure manual to ensure all information is relevant and up-to-date. Document any changes that need to be forwarded to the technical writer of the SOP. Awarded "Best Trainer" for outstanding achievement with employee retention and anonymous post-OJT comments. Show less

Operate the assigned attraction as instructed by the Standard Operating Procedures. Greet and welcome customers to the area of work. Keeping the immediate area clean and free of all debris. Immediately reporting unusual sounds, smells or sights to the appropriate team.

Greet and welcome Guests to the restaurant and advertise seasonal menu items. Advise Guests of menu items that best fit dietary and allergy needs. Depending on park attendance statistics, assign customers to a table based on party size. Collaborate with food runners and bussers to efficiently fill the seating chart by radio communication.