Diane Nthurima Email & Phone Number

Nairobi

• Organizing facilities and details such as catering, equipment, entertainment, transportation, invitee list, décor etc• Liaise with clients to find out their exact event requirements;• Produce detailed proposals for events (for example, timelines, venues, suppliers, legal obligations, staffing and budgets);• Research venues, suppliers and contractors, and then negotiate prices and hire;• Manage and coordinate suppliers and all event logistics (for example, venue, catering, travel);• Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget;• Manage a team of staff• Source out for sponsors if needed

Nairobi

Nairobi

• Consultancy services in social media, events, photoshoot, marketing, fashion, advertising, branding and partnerships and corporate social responsibility• Responsible for social media marketing • Sourcing out opportunities for the brand to promote themselves • Photoshoot consultancy and organization • Provide marketing support • Generate and execute creative ways for marketing

Everywhere

• Provide content for the blog by attending events, carrying out activities or engaging in travel experiences• Generate ideas on content for the blog e.g. what activities to engage in• Create awareness and direct traffic towards the blog through use of social media, primarily Instagram and Facebook • Update the Njoonami website with different posts• Manage the website

• Provide content for the blog through monthly photo-shoots • Generate ideas, organize and carry out the photo-shoots with regard to location, outfits and the photographer • Create awareness and direct traffic towards the blog through use of social media, primarily Instagram and Facebook • Update the StyleNerds website as well as the facebook page with content from the blog

Nairobi

• Responsible for internal communication of the A-team • Organizes logistics for the meetings e.g. venue, team availability• Takes notes at each board meeting and works closely with the board leader to clearly highlight decisions and commitments made at each meeting • Compiles minutes of meetings and disseminates information • Create plans and agendas for the meetings • Acts as the Human Resource in the team to ensure the well-being of each team member is taken care of

Mombasa Road

• Manage a team of 15 Client Relationship Representatives (agents)• Provide leadership, support and guidance to the Client Relationship Representatives• Supervise the day-to-day operations within the account• Supervise the activities and work volume of the Client Relationship Representatives in order to provide optimal outbound service delivery • Consistently monitor staff levels and liaise with management regarding any adjustments required• Liaise with the other team leaders to ensure a consistent approach to management of call center procedures • Perform WPR (weekly performance review) and coaching on agents • Compile the hourly performance of the agents • Produce a bi-hourly report on agents with focus on different topics through call listening and analysis• Consistently monitor systems with a view to recommending changes / updates to improve them• Actively participate in performance appraisals for Client Relationship Representatives

Mombasa Road

• Contact designated clients with a target to enroll them in the DU service• Increase sales by enrolling designated customers• Increase sales by scanning the market for any potential customer and enrolling them in the DU service• Maintain customer experience levels within the quality standards stipulated • Handle objections by building rapport with customers • Record customer information and queries on the customer interface system (CRM)• Adhere to Data Protection policy with regards to confidentiality of customer details• Handle complaints in a polite and professional manner• Patiently listens and responds to customer queries• Understand and adhere to the escalation process• Capture data on the Customer Interface System utilized when calling clients

University Of Nairobi Hq Offices

1) Act as the liasion between AIESEC Kenya and the corporates2) Responsible for partner servicing 3) Responsible for the partnership creation4) Responsible for product development

United States International University

• In charge of the creation and use of promotional material catered to marketing outgoing exchange information to students within specialized units • Research exchange opportunities outside of Kenya • Organize and attend information sessions in specialized units to educate students about AIESEC including OGX related information and opportunities• Attend SU (specialized unit) trainings • Work hand in hand with the OGX responsible within each specialized unit under AIESEC USIU

United States International University

• Responsible for the revival of old partnerships • Responsible for the creation of new partnerships • In charge of involving and engaging new and old partners in AIESEC related events • Attended all partnership-related meetings and events • Acted as the liaison between AIESEC USIU and the external companies

Nairobi

Work with the Vice President for External Relations to obtain financial and in-kind sponsors for a joint AIESEC JKUAT, KU and USIU Regional Training and Motivation Seminar thats expected to happen in July 2014.

Nairobi

My job description entailed sourcing out and obtaining financial and in-kind sponsors for a joint election conference held by AIESEC USIU and AIESEC KU.

Master'S Degree, Events Management, Msc Events Management

Activities and Societies: - Student Ambassador - Fustal Team Member

Bachelor Of Arts (Ba), International Business

Activities and Societies: AIESEC, Hockey Team and Soccer TeamInternational Business Administration with a concentration in Marketing

International Baccalaureate, International Baccalaureate

Activities and Societies: Overall Girls Sports CaptainInternational Baccalureate

Igsce, Igsce

International General Certificate of Secondary Education