Diane S. Email & Phone Number

Massachusetts, United States

• Board Mortgage Loans into the system assuring accuracy and completion of closing documents. • Allocate funds for loan to the right accounts, to include producing disbursement checks to member, as well as any payoff checks to payees. • Payoff and discharge in house Home Equity loans. • Manage project to re-do/update all Policies & Procedures. • Fixed Portions: Communicate with members, quote them the correct rates for selected terms and produce paperwork to be signed prior to… Show more • Board Mortgage Loans into the system assuring accuracy and completion of closing documents. • Allocate funds for loan to the right accounts, to include producing disbursement checks to member, as well as any payoff checks to payees. • Payoff and discharge in house Home Equity loans. • Manage project to re-do/update all Policies & Procedures. • Fixed Portions: Communicate with members, quote them the correct rates for selected terms and produce paperwork to be signed prior to boarding the loan. • Disclosing Team Member: Review Mortgage Loan Applications• Process documents received for each file, verifying accuracy and completeness of each document. • Work with Loan Officers/Processors and serve as Administrative Support• Organizing information and documents to allow for a determination of Loan Qualification. • Order Mortgage Insurance, Verifications of Employment and Flood Insurance when necessary• Send out Initial Disclosures within necessary timeframe for each file.• Chosen by Team Leaders based on performance to transfer to Closing team: Schedule closing with members, communicate with Attorney’s, prepare payoffs and forward documentation needed. Show less

Randolph, New Hampshire

• Manage all aspects of the short-term rental listing, including market analysis, set up pricing according to season, assess fees, payments, and business accounting.• Achieved 5-star ratings and Superhost Status at first evaluation and for 11 consecutive quarters.• Designed, Organized, and prepared main level of home to receive Guests, while ensuring Guests privacy.• Maintain Calendar of Reservations, clean rentals, restock necessities and explain house rules to guests.•… Show more • Manage all aspects of the short-term rental listing, including market analysis, set up pricing according to season, assess fees, payments, and business accounting.• Achieved 5-star ratings and Superhost Status at first evaluation and for 11 consecutive quarters.• Designed, Organized, and prepared main level of home to receive Guests, while ensuring Guests privacy.• Maintain Calendar of Reservations, clean rentals, restock necessities and explain house rules to guests.• Successfully serviced over 156 guest stays and 252 individual customers.• Respond to all inquiries within 12 hours resulting in a 100% response rate and 0 cancelations.• Troubleshoots and resolves problems in a timely and empathetic way resulting in 100% customer satisfaction.• Gather updated seasonal area information and local attractions to have available for guests.• Setup and maintenance of social media pages (Facebook and Instagram).• Go above and beyond to add extra touches to each stay, making it unique for the guests. Show less

Meredith, Nh

• Office administration and organization – coordinate calendar, travel arrangements, equipment rental arrangements, handle incoming and outgoing mail, office supplies, keep and update customer’s database• Manage all accounting, including receive payment for services, expenses, Point of Sale, and prepare information for tax season.• Marketing: Plan and organize marketing strategies to promote the company’s product and services, identify potential markets, design ads, flyers, handouts… Show more • Office administration and organization – coordinate calendar, travel arrangements, equipment rental arrangements, handle incoming and outgoing mail, office supplies, keep and update customer’s database• Manage all accounting, including receive payment for services, expenses, Point of Sale, and prepare information for tax season.• Marketing: Plan and organize marketing strategies to promote the company’s product and services, identify potential markets, design ads, flyers, handouts, periodic promotional emailing to customers.• Website Design: Design and maintain company’s website.• Email hosting management: create and manage email accounts.• Assist with any other administrative and operational tasks when requested. Show less

Newton, Massachusetts

• Global Content Specialist: Maintained control of all forms of Portuguese content and all of the support related systems.• Handled day to day customer service operations in Portuguese; monitored user feedback and communicate user needs to appropriate teams. Provide friendly and efficient customer support via email in English and both Brazilian and European Portuguese.•Localize product documentation, canned responses and other marketing text as needed for the Brazilian point of… Show more • Global Content Specialist: Maintained control of all forms of Portuguese content and all of the support related systems.• Handled day to day customer service operations in Portuguese; monitored user feedback and communicate user needs to appropriate teams. Provide friendly and efficient customer support via email in English and both Brazilian and European Portuguese.•Localize product documentation, canned responses and other marketing text as needed for the Brazilian point of sale.• Ensured the integrity of TripAdvisor content via proprietary tools and processes.• Awarded (peer voted) financial compensation for performance and teamwork.• Advanced to Content Integrity team: Content Integrity Specialist.• Took ownership of activities relating to the Portuguese point of sale, and planned resources and forecastvolumes.• Tracked and reported on content metrics.• Collaborated with team to improve internal toolset.• Produce and execute standard SQL database queries to retrieve and analyze data and produce reports• Troubleshoot technical problems and escalated bug reports to Engineering team.• Selected to lead and organize global content trainings for TripAdvisor analysts in Eastern Europe.• Managed outsourced Romania content team and assured quality of their work. Show less

Associate'S Degree, Integrated Studies (Business Concentration)

Learned Business management, business communication, Ethics, behavior of organizations and markets. Business Administration major.

Business Administration

Activities and Societies: Peer Coaching Program first two years of business Administration major. Before transferring to Endicott, I took.

One Year, Nursing

Activities and Societies: University Band Completed the first year of Nursing.