Diane Peterson Email and Phone Number

Manage the design and installation of Video Conferencing solutions for existing and new site buildouts. This includes collaboration with the Network Services team and vendor, gathering requirements from the business, managing stakeholder expectations, procurement, vendor, and cost management.Manage the installation and deployment of Digital Signage Boards within BBU facilities to provide company and business communications to associates.Key Accomplishments: Managed the deployment of the 4 Video Conferencing rooms within several BBU site locations. These conference rooms were either newly installed or upgraded with the Cisco Video Conferencing infrastructure. Conference Room configurations ranged from Small, Medium, Large, Training Rooms, and Executive Offices. Coordination of GRE Tunnel configurations for approximately 650 Negate devices within the Enterprise

Manage the installation of Video Conferencing solutions. This includes working with the Network Services team, gathering requirements from the business, managing stakeholder expectations, procurement management, vendor management, and cost management.Manage the installation and deployment of Digital Signage Boards within BBU facilities to provide company and business communications to associates.Support Project Mangers in the delivery of IT Infrastructure projects, directing, organizing and controlling project activities to ensure project deliverables are met on time and on budget, and with minimal disruption to the manufacturing environment. Key Accomplishments: Managed the deployment of the 30 Video Conferencing rooms within several BBU site locations. These conference rooms were either newly installed or upgraded with the Cisco Video Conferencing infrastructure. Conference Room configurations ranged from Small, Medium, Large, Training Rooms, and Executive Offices. Developed SharePoint sites for the Phone System Upgrade Project and Physical Asset Inventory Project. The Phone system site is used to track the project plans and project documentation and the Physical Asset Inventory site is used to store the physical asset inventory for each BBU location.Identified key resources within the organization that were critical to the success of the Phone System upgrades and partnered with the Leadership of the group and the Project Manager to agree on the services the group could provide to ensure a successful implementation of the project.

> Managed the life cycle of all major incidents and problem within the IT Shared Services organization. Created monthly metric reports and identified trends to prevent the recurrence of of incidents. Maintained appropriate SOPs, work instructions, and training material, ensuring compliance with audit requirements, and improving employee productivity and service qualityKey Accomplishments: > Improved the quality and completeness of problem investigations through the development and implementation of a closure process. The process was rolled out globally to all Problem Managers within each technology group>Developed and implemented training for root cause analysis with different techniques available to help reduce recurring incidents.

> Managed the relationship with key stakeholders and collaborated on operational IT services for multiple sites in NJ/PA area.>Partnered with IT colleagues and vendors as appropriate to ensure IT services met end user needs.> Coordinated and managed IT services and projects including Network and Server upgrades, Virtual Labs, Service Request rollout, PC Hardware and Software deployments across numerous NJ and PA site locations and Pharma Field Sales Organizations> Served as single point of contact for all local service delivery issues and requests accounting for a total of $8MM annually in product and service delivery> Oversaw supplier operational delivery of services, including IBM, Ricoh, Xerox, and C3i> Ensured site health as well as secure desktop compliance with IAPP, SOX, and IT corporate audit standards, while delivering level 2 end-user support. Maintained compliance SLA 0f 95% and above.> Member of the Johnson & Johnson IT BCP Crisis Management Team (CMT) in Raritan, NJKey Accomplishments:> Managed infrastructure budget of $8MM and realized 5% savings through process improvements and server consolidations> Earned “NEXT I/T Strategy Award” for co-developing support model for FDA inspections and audits that reduced setup time of infrastructure components by 50%, mitigated technical risks, and improved customer satisfaction with business partners > Coordinated training and assisted in preparation of Table-Top Exercise (TTE), resulting in favorable score of 4.2 out of 5.0 rating> Improved end-user site communications for Planned and Unplanned service outages through the use of mapping tools and communication templates> Successfully transitioned new operating company into the IT Shared Services model which involved the integration of Desktop Management Services, Deskside Support and Outlook Exchange migration.

> Managed Data Center Budget of $2MM, and maintained vendor contracts in compliance with SLAs> Supervised daily activities of 5 staff members in data center, and planned implementation of two Advanced series AS/400s, models 300 & 310> Coordinated job scheduling on AS/400's, monitored system backups and recovery, and performed system administration functions on performance analysis and capacity planning> Created and maintained operational documentation, and assisted in implementation of new applications into production environmentKey Accomplishments:> Developed SOPs for Data Center environment, improving overall productivity and efficiency in the production control environment that supported the Business and Manufacturing functions.> Implemented Help System automation tools such as Robot/Console, Robot/Alert, Robot/Network, Robot/Save, and Robot, significantly improving resolution time by 80% for the production control environment.> Led $2MM Data Center Expansion project that included design of new floor plan and command center, coordination of activities with building contractors, electricians, and equipment vendors, and installation and testing of new UPS