Diane Rapue Email & Phone Number

Littleton, Colorado, United States

-Responsible for consistently exceeding member expectations, operational effectiveness, and branch productivity.-Develop and coach a highly knowledgeable team to support a variety of member life stages and needs.-Accountable for all management functions including training, hiring, coaching, scheduling, excellent verbal & written communication, cross-training, performance management, staff development, exceeding member service expectations, team building, and managing branch goals & metrics.-Be a visible and engaged presence in the community while promoting Canvas Credit Union and building relationships through active community participation.-Demonstrate expert-level knowledge of branch operations, lending processes, security & fraud procedures, managing losses & risk issues.-Build strong relationships within Canvas as well as with members and the community.-Actively listen and seek to understand all aspects of the member experience to continue to make it better all the time.-Utilizing exceptional people leadership skills to build and foster teamwork, coach, train, and develop family members.-Proven success in building strong member relationships and new business development.-Advanced knowledge and understanding of Canvas services and financial products.-Extraordinary problem solving, analytical, and decision making skills with excellent attention to detail, organizational skills, and the ability to manage multiple priorities & tasks.-Strong ability to maintain confidences and provide guidance.

Writer Square - Denver, Co

-Accountable for the service and sales activities, marketing plan, operating budget, profitability and operational integrity of the branch. -Responsible for maintaining a highly motivated, well-trained sales team in order to provide exceptional member service and meet the financial needs of our members. -Represents the credit union in the community with focused efforts on building and maintaining strong community relationships and increasing business opportunities for Canvas Credit Union. -Creates a positive work environment and ensure optimum branch staffing providing direction and leadership to branch family members with emphasis on delivering excellence in member service, achieving sales goals, and teamwork.-Evaluates, develops, motivates, provides continuous feedback, and trains branch personnel, coaches team in sales and service activities. -Ensures branch family members have strong product and process knowledge. -Responsible for all management functions including: hiring, training, performance management, scheduling, cross-training and succession planning, timekeeping, etc. -Manages the branch to achieve sales and growth goals, communicate goals and strategies daily and via weekly team meetings, explain changes, gain commitment, build teamwork and cooperation within the branch and throughout the organization.-Maintains key member relationships, responsible for the branch meeting service standards in all interactions.-Coaches team and personally model exceptional member service attributes along with driving high employee satisfaction through the same service actions.

Centennital, Co

• Performing all business development activities including outbound calling, building relationships, in person meetings with business customers, prospects, referral partners and centers of interest. • Providing the needed commercial lending avenues by which business owners reach their goals, prosper and grow their business.• Assisting business owners by making sense of their financial needs and guiding them in locating and connecting with solutions through common sense lending. • Reviewing financial credit packages for comprehensive accuracy and presenting them to financial institutions to secure commercial lending for business clients.• Successful in walking business clients through the entire lending process so they find the best fit for their financial servicing needs.• Through my experience and knowledge, I understand how to put the financial puzzle pieces together for business owners and their businesses, so they realize that complete picture.• Providing value, consultation and knowledge to clients and prospects.• Building relationships and creating value by educating and coaching prospects, referral partners and centers of influence through workshops, speaking engagements and other educational opportunities.• Enjoy networking, participating in community events and making others feel welcome and appreciated.

Centennial, Colorado, United States

• Performing member engagement and business development activities including outbound calling, building relationships, in person meetings with Chamber members & prospects, virtual meetings, gratitude efforts for current and renewing Chamber members and requesting referrals to potential prospects from existing Chamber members. • Planning, scheduling, promoting and leading Chamber events such as Ribbon Cuttings/Grand Openings, Executive Roundtable Events, Committee Events & Meetings, Chamber Staff Programming, Member Events and Premier Events.• Building relationships through educating and promoting existing Chamber members, contacting previous Chamber members to see how the Chamber may provide value for them to rejoin and reaching out to businesses who would benefit from joining the Chamber.• Partnering and working with business owners to connect them with other businesses for mutual benefit and relationship while educating them on how to best promote their business through the Chamber.

Greenwood Village, Co

Independent Business Development 06/2017 – 02/2020• Performing business development activities including but not limited to networking, cold calling, reaching out to referral sources and centers of influence. • Reviewing of financial applications and credit requests including presentation of credit packages for final approval. • Detail oriented, organized reliable, intentional and thorough.VP of Credit & Operations 11/2013 – 05/2017• Reviewed all financial applications and credit requests. • Performed credit analysis and underwriting of all submitted credit packages for final credit determination. • Built all front end operations for the business including employee oversight (hiring and firing), drafting and implementing policies and procedures, drafting forms and legal documents, reviewing contracts and agreements, setting expectations regarding how to attain and meet budget and strategic planning expectations, training for staff along with many other duties.• Carried out all tasks within the company except for the Accounting and Controller positions including filling in for the President when he was unavailable from time to time.Director of Operations / Director of Sales / Credit Manager / Sales Manager 12/2003 – 10/2013 • Reviewed all financing requests and managed the front-end operations along with the associated staff.• Processed all credit requests including all corresponding information, credit analysis and research.• Supervised, trained, reviewed, hired and fired staff.• Instituted and reviewed procedures and policies resulting in efficient consistent practices.• Performed sales efforts with regards to existing and new customers.• Tracked financing requests through the entire credit process while communicating with the client.• Completed vehicle title processing to ensure a secure collateral position and documented that process.• Executed customer service functions.

Englewood, Co

• Handled business banking relationships, prospecting and customer service for three branch locations.• Cold calling, prospecting and performing sales tasks for three branch locations.• Assisted in training bank staff regarding business loans, customers and business banking products.• Prospected for new business loans, customers and commercial real estate transactions.• Obtained complete credit packages, processed initial credit review and credit write up them submitted them for final underwriting.• Coordinated and closed my own financing requests.• Sold business-banking products.• Constantly and consistently monitored and contacted current business banking customers regarding needs and service issues.• Established good lead sources, referral partners and relationships.

• Managed all customer service representatives, collections personnel and credit department personnel and activities.• Performed final credit approval of all credit requests up to $500,000.• Supervised, trained and mediated staff.• Instituted new procedures and policies resulting in efficient consistent practices.• Coordinated multiple department functions and drafted and streamlined processes.• Performed portfolio and financial analysis enabling accurate forecasting for budget and statistical review.• Controlled repossessions and completed write off reports.• Facilitated a successful transition from Universal Leasing, Inc. to U.S. Bank.

Englewood, Co

• Maintained portfolios that were not performing to standards.• Responsible for the profitability of the branch by controlling losses and account payoffs.• Collection of delinquent accounts including requesting and coordinating repossessions as necessary.• Payment processing, customer service, correction of posting errors and general review of accounts.

Thornton, Co

• Solicited new retailers to utilize our financial services and made credit decisions on all loan requests.• Follow up on all sales leads and sold and promoted programs.• Maintained all communication with retailers and manufacturers.• Reviewed credit reports, performed loan reviews, reviewed title reports and appraisals.• Prepared and reviewed all loan documents.• Managed account collection efforts via phone and in person and prepared collection reports.• Supervised all staff duties.

Laurel, Md

• Performed loan solicitation, preparation, completion and servicing.• Collection of diverse accounts in regard to the stage of delinquency and the type of asset.• Goal and guideline generation and implementation.

Aurora, Co

• Scrutinized all loan applications, made qualifying decisions along with tracking best practice procedures.• Reviewed contracts ensuring guidelines were met.• Installed operating procedures and processes, setup and solicited new clients.• Performed collections practices.• Coordinated client services.

Greeley, Co

• Managed daily operations of a merger and acquisition company.• Completed payroll and performed all accounting functions including payment of taxes.• Prepared offering memoranda for various companies & completed presentations for potential buyers.• Evaluated and researched various industries, provided trend analysis and forecasting.