Diane Rodriguez Email & Phone Number

New York, NY, US

Austin, Texas, US

Paramus, New Jersey, US

• Demonstrates knowledge of the different insurance plans as well as coverage details to facilitate effective communication on services as well as reimbursements
• Reviews patient’s insurance benefits to determine coverage for infertility services
• Effectively counsel patients on all financial aspects, which includes services that are covered, self-pay and any other cost associated to treatment
• Answers any questions and concerns that patients may have as well as document it in E-IVF in accordance with the center’s guidelines
• Review, counsel, and collect payments on all outstanding bills in Athena and Meditech
• Work with the physicians, nurses, and embryologist to ensure the patients are cleared to move forward with treatment

• Answered a high volume of calls averaging between 50 and 100 calls per day
• Reviewed the billing process with patients in detail and ensured the patient understood
• Effectively listened and addressed any concerns the patients had pertaining to their bills and services performed
• Analyzed multiple invoices, and identified issues such as improper ICD coding issues, missing ICD codes, and missing medical records
• Reviewed the billing system to advise patients on outstanding balances as well as processes payments and discusses payment options.
• Participated in the system conversion training to provide a better billing experience

• Contacted clients to set up appointments for insurance and financial reviews
• Assisted colleagues and clients with reviewing their financial accounts and effectively answering any questions or concerns the client had, which lead to customer retention
• Printed and reviewed the monthly report that showed any outstanding balances and contacted the clients to obtain payments as well as set up monthly payment plans
• Reconciled the office premium fund account on a month-to-month basis and reviewed the history of altered money reports
• Submitted and closed vehicle loans, deposit products, as well as credit cards which led to an increase in the banking productivity
• Participated in weekly meetings to review the office goals

• Organized the front desk to effectively welcome/greet all customers
• Answered all phone calls and transferred the calls to the appropriate team members
• Contacted the clients to set up appointments for insurance reviews
• Familiarized myself with the billing system to provide guidance to clients and team members
• Organized all correspondence in the appropriate filing cabinet and scanned customer documents
• Obtained preliminary information for auto quotes to jump-start the quoting process

Bachelor Of Arts (B.A.), Business/Commerce, General

Education record