Diane Serra Email & Phone Number

Barcelona, Ct, Es

San Diego, Ca, Us

Seattle, Wa, Us

In my role, I lead technology and optimization solutions across all teams, from product to operations to marketing, ensuring that every aspect of our projects is streamlined and efficient.I've had the incredible opportunity to lead and guide a diverse team of professionals, including designers, software developers, and QA specialists in building the user-centric Joylux suite of applications. I'm proud of how we've come together to meet deadlines and maintain high-quality standards. It's been a journey of both teamwork and skillful coordination across various functions.I've also been deeply involved in strategic planning and execution. My focus has been on ensuring that our product development aligns with the broader goals of our company, contributing to our cohesive growth and maintaining brand consistency.One aspect of my role that I'm particularly proud of is fostering an inclusive work environment. Managing teams that include neurodivergent individuals and members from various international backgrounds has been both challenging and rewarding. I strive to be an encouraging and patient leader, and I believe that leveraging our diverse perspectives is key to driving innovation and team cohesion.Lastly, I'm actively developing my skills as an AI Product Manager. This role is exciting as it bridges the gap between technical AI development and strategic product management. My focus is on ensuring the seamless integration of AI technologies into our products to enhance user experiences and align with our business goals.

Philadelphia, Pennsylvania, Us

In my role, I lead multiple digital product projects from start to finish, ensuring on-time, on-budget delivery using agile and lean methods for maximum efficiency. I manage a diverse team of tech professionals, fostering a collaborative, innovative environment. As a liaison between technical teams, leadership, and clients, I translate complex technical terms for clarity and alignment with business goals. My proactive approach to risk management and problem-solving has minimized project delays, enhancing our team's capacity for swift and effective responses to challenges.

Costa Mesa, California, Us

I project managed the launch of 12 user-centric e-commerce sites across various EMEA markets, demonstrating exceptional project management and strategic planning skills. My role was pivotal in integrating these platforms with existing retail channels, establishing a seamless omnichannel presence. This initiative required a sophisticated blend of skills:Multi-Market E-Commerce Strategy: Developed and executed tailored e-commerce strategies for diverse markets within the EMEA region, understanding unique market demands and customer preferences.Technical Proficiency in enterprise-level eCommerce: Leveraged in-depth knowledge of Magento to ensure robust, user-friendly, and region-specific site features, enhancing the online shopping experience.Omnichannel Retail Integration: Served as a PM responsible for integrating online and offline channels, creating a unified brand experience. Cross-functional leadership and Collaboration: Led cross-functional teams, including IT and marketing ensuring cohesive efforts in omnichannel initiatives. Stakeholder Management and Communication: Maintained effective communication with internal and external stakeholders, ensuring alignment with project goals and addressing any challenges proactively.This comprehensive skill set enabled me to contribute to the brand's evolution into a full omnichannel retailer, enhancing customer engagement and driving business success across the EMEA region.

San Diego, Ca, Us

Shopify Platform Mastery: I communicated to clients an expert level of knowledge in managing and customizing Shopify stores, including setting up store layouts, integrating payment gateways, and implementing e-commerce best practices. Project Management and Coordination: Executed strong project management skills with a proven track record of successfully delivering e-commerce projects on time and within budget. I was adept in overseeing project life cycles from conception through to completion, including requirement gathering, planning, execution, and closure.Client Relationship and Account Management: Exemplified experience in managing client accounts, understanding client needs, and maintaining strong, ongoing relationships. Ability to effectively communicate with clients, understand their business goals, and ensure their needs are met throughout the project.Analytical and Problem-Solving

Carlsbad, California, Us

Customer Support: Exercised proficiency in managing customer needs including handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.E-commerce Platform Expertise: Deep understanding of various e-commerce platforms and tools. Ability to navigate, update, and manage online storefronts, product listings, and digital catalogs.Communication and Team Collaboration: Excellent communication skills, both written and verbal, to effectively liaise with customers, team members, and other teams.

Carlsbad, California, Us

Full Stack Front End Developer, Computer Programming

Ux/Ui Design Certificate, Ux/Ui Design

User Research, User Research

Catalan Language And Literature

Fine Arts Interior Design, Interior Design