Diane Terbrock Email & Phone Number

St. Louis, Mo, Us

St. Louis County, Missouri, United States

• Senior HR Transformation PM responsible for corporate HR PMO functions and leading transformational projects impacting global business units. Responsibilities include but are not limited to: --- Managing HR Governance project intake function--- Leading large, enterprise-level, global HR transformational efforts--- Mentoring other business project managers to achieve small to medium strategic projects--- Coaching and driving change management efforts.--- Identifying HR operational challenges and engaging HR, RPA and IT teams to achieve efficiencies. --- Overall project planning and execution oversight for HR enterprise, global projects.• Led 2 Merger & Acquisition programs for HR work streams including project plan development, daily stand-up meetings, RAID (risks, actions, issues, decisions) management, 30/60/90-day key actions; developing and delivering new program reporting to easily highlight program status, issues, and next steps. • Designed, developed, and implemented an automated HR governance process replacing manual processes using Word/Excel; Power user of SmartSheet technology to provide dashboards and enable deeper insights into project status, risks, issues, and next steps; advancing better overall strategic planning and execution of HR projects.• Completed Business Process Modeling and improvements study; provided recommendations, program roadmap and program management.

MITCHELL MARTIN, (Feb ’22 – present) Senior Program Manager – Kemper Insurance - Strategy & Transformation Team Senior Program Manager leading the Efficient Agent Factory Program seeking to optimize sales processes and provide effective tools to agents and managers in the field. Significant focus is on recruiting and onboarding, including tool studies and process improvements to source, interview, select, hire, onboard and train quality candidates. Target demographic is clients with income less than $70K, an underserved market, providing impactful home, auto, health and life insurance products.

St. Louis City County, Missouri, United States

Greater St. Louis Area

11/2010 to 2/2020:Project Leader on top priority, cross functional projects, managing project from initiation through delivery including application of change management strategies. Recent work includes:- Trained Group Process Facilitator (Advanced) - Change Management coach for SST (Strategy Structure Talent) effort- Talent Council PM supporting delivery of Leadership Capabilities development, Talent Acquisition programs, Onboarding, Alternative Work Arrangements and other HR programs- Mentor for 8 years in Inclusion and Diversity program- Trust Company Strategy - Build long term technology vision of incremental and transformational changeCertifications and Licenses:- Prosci Change Management Certification - 2/2018- PMP Certification - 04/2015- Edward Jones Project Leader Certification series - 12/2013- Series 66 - 4/2012- Series 7 - 3/2011Career at Edward Jones included numerous roles within IT, including Project Leader, Lead Analyst, Technical Specialist, Subject Matter Expert, Web Developer, Mainframe Developer.- Completed Open Systems Development Certification - 9/2004- Completed various training programs related to Advance Project Leading - 3/2002

St. Louis City County, Missouri, United States

• Performed various roles including Project Leader, Lead Analyst, and proficient developer of complex web applications (5 years) and mainframe systems (10 years).• Led Trust Investment Vendor Study project including RFP to select a portfolio management system. • Led requirements definition team and served as Subject Matter Expert (SME) for Trust Investment Review projects.• Led project to create a mortgage system launching new mortgage, home equity loans and line of credit services for clients.• Worked with a team to initially develop, enhance, and support the initial launch of several new products to the firm, including the client Account Access system, Credit Card product and Mortgage Loan products. • Web skills: Java Servlets, Javascript, JSP, SQL, Unix Scripts, C, Eclipse IDE, MKS versioning and packaging, Slick edit and Vi editor, FTP, etc. Mainframe skills: CICS, Cobol, JCL, SQL (DB2 & Oracle) and NDM (data transmissions). Database skills included DB2, Oracle, IDMS, and Hyperion reporting.

Greater St. Louis Area

Senior Business Systems Analyst in IS Marketing supporting Wealth Management- Completed RFP vendor study, approval and install of new transformational trust accounting system- Conducted several RFP vendor studies for portfolio management, performance reporting systems- Led network infrastructure conversion efforts for 3 departments.- Led effort to build new billing system for Asset Performance Monitor department.

B.S. Business Administration, Management Information Systems, General

Activities and Societies: Graduate Sophomore Honors Program

Bachelor Of Science - Bs, Business Administration And Management, General

Graduate Certificate, Artificial Intelligence

Worked with group to deliver prototype and presentation of scheduling system using Artificial Intelligence technology.