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- Design a social media strategy & calendar- Analyze the success of past posts to determine which of them works best- Review and analyze Google Analytics

- Cultivated, developed, and maintained a trusted relationship with 40+ account decision makers and day to day contacts to retain client success and annual renewals.- Partnered with key travel managers and travel management companies to spread brand awareness through multiple marketing opportunities to agents and travelers. - Led the brand’s Business Transient Sales team by conducting monthly strategy calls, mentorship, and constant communication on industry trends & updated brand resources.- Secured, increased, and stabilized local and national negotiated room revenue, achieving over 120% of budgeted revenue ($3M+ in room revenue) in 2018 & 2019

- Built and established brand awareness with key local & national planners and travel managers.- Developed and enhanced relationships with business and travel industry accounts to maintain high visibility and increase market share through all Sales and Catering markets.- Secured new business travel accounts to successfully increase and stabilize negotiated & consortia room revenue, achieving over 120% in Q1 2017 & 180% in Q2 2017 of budgeted revenue.

- Solicit, negotiate and book business through various efforts including prospecting, site tours, prompt and competent follow-up on leads/referrals and networking.- Develop and continually enhance relationships with key accounts to maintain high visibility and increase market share..- Successfully achieve and exceed quarterly individual pace/production goals. - Assist and oversee events by building banquet event orders, communicating with the client, chef and banquet team to ensure the event is setup on time and executed as planned.

- Serve as a liaison for the City-Wide and In-House Director of Sales and other essential Sales Managers. - Prepare meeting minutes for meetings and disseminate to staff and other attendees.- Support the Certified Tourism Ambassador’s program.- Assist in compiling reports, creating memorandum and presentations, coordinate logistics and other administrative duties.COMMITTEES:- Visit Baltimore CRM Selection Committee - December 2012 - March 2013

- Collected and cataloged experiences of participants in the Undergraduate Research Assistantship programs by using database entry and management.- Created and modified newsletters for the Office of Undergraduate Research.- Supported the Director in developing campaigns to raise awareness of undergraduate research opportunities at UNCG.- Assisted in planning and implementing the annual Office of Undergraduate Research Expo at UNCG and other events/conferences associated with the Office of Undergraduate Research.

- Scheduled employees for daily shifts; ensure appropriate event coverage.- Developed efficient processes for student events and reviewed, corrected, and updated information to maintain employee sales guide.- Successfully interviewed, hired, trained, disciplined, and evaluated the box office staff of 15 employees.- Performed daily operational and sales functions in the University Box Offices.- Created and updated flyers for all event bulletin boards and signs of employee updates.

- Prepared, faxed, and collected data for hotel blocks in Greensboro, NC.- Prepared and organized client's service orders of booklets, pamphlets, maps, and other miscellaneous items.- Delivered visitors guides to the airport, coliseum, and local hotels.- Updated and mailed out service forms for potential clients.

- Answered incoming telephone calls and routed calls to appropriate parties, if necessary.- Opened the Elliott University Center by following appropriate procedures.- Greeted and assisted patron questions and concerns by answering and/or directing patrons to the correct location.

- Managed monetary expenses at a computerized cash register system.- Maintained excellent customer service and customer satisfaction.- Served a variety of different dishes and drinks.- Trained incoming employees on serving drinks and dishes, taking orders, and operating the cashier.