Diane Thurman Email & Phone Number

Hired to address backlog of systems development and process improvement projects.• Sales order entry enhancement - Currently working on a large project to improve the JDE sales order process for our Agribusiness division.• Vendor bank account maintenance - Designed an A/P approval workflow system, using a middleware tool, which enforces dual control when JDE vendor wire transfer bank account information is entered.• Customer prepayment phase III - Succeeded in finishing up the outstanding bug fixes and remaining enhancements to our Agribusiness division's sales order prepayment functionality.• Electronic transaction processing - A/P project eliminated redundant data entry by automating transfer to the bank of ACH, vCard, and Wire payments. • Division website redesign - Created site map, captured high-level requirements, documented pain points, and analyzed competitors for our Feed division website.• Foreign currency hedging process - Feed division project eliminated external spreadsheet tracking and greatly improved the process of hedging foreign currency transactions.• Accounts payable document imaging – Successfully delivered customized invoice scanning and workflow system on schedule with minimal change requests.

Business Systems Analyst for development team supporting For Rent Media Solutions' custom JDE EnterpriseOne sales and distribution systems. For Rent Media Solutions, a marketing and advertising company serving the apartment industry, publishes 100 magazines and distributes over 20 million magazines to more than 46,000 locations across the United States. • Distribution reports – Modified the sales and distribution systems to enable sales office employees to run their own distribution reports.• Sales application conversion – Key player in replacing legacy sales application. Many-phased project to convert 100 sales office 4D databases to customized JDE EnterpriseOne software. Critical final phase involving upload to production system rolled out with no interruption of magazine production.• Financial website redesign – Revamped budget download and upload pages eliminating user confusion and significantly reducing user-support needs, added invoices section and system administration tools.• Sales reports website expansion – Expanded successful website to include additional report content and system administration tools.

Broad area of responsibilities for software testing, documentation, and user training activities.• Distribution application conversion – Tested software, mapped data, authored online help and provided on-site training for customized JD Edwards EnterpriseOne system replacing 50+ 4D databases.• Sales reports website – Worked with developers to design a new website which eliminated costs associated with mailing hardcopy reports to sales offices.

Converted all system user manuals to online help. Maintained enterprise development team documentation. Participated in software testing.

Performed a labor market study for Computers, Electronics, and Networking department. Conducted interviews and research, interpreted data, and summarized findings in a written report.

Successfully led initiative to reduce error rates with a combination of employee training and process improvement. Reduced staff by 1.5 positions. Supervised 13 employees.

Established standards and procedures for a 30+ member team. Instrumental in exceeding customer expectations for service and product quality.

Launched multimedia production group and digital images production service. Supervised six employees.

Certificate, User-Centered Design

This four-course certificate, through the University of Washington's Human Centered Design & Engineering graduate program, focused.

Certificate, Systems Analysis

Certificate program focused on systems analysis and design techniques, software development methods, and project management principles.

Certificate, Web Content Development

120 hours. This was a very practical, hands-on program. I learned about website architecture, navigation, usability, HTML, Flash.

Bachelor Of Science, Cum Laude, Occupational Therapy

I was very successful at the program coursework, but unfortunately wasn’t comfortable delivering direct patient care. I did, however.

Bachelor Of Arts, Art History

I did two years of prerequisites for the Graphic Design program but bailed just before the first cut. Art history allowed me to indulge.