CCPI, Inc. designs and manufacturer's the world's highest quality thermocouples for a wide range of industries and applications. All designed to precise requirements and specifications.

• Administrated and managed the internal Quality Management System, including Standard Operating Procedures, templates, documents and records.• Ensured that the Quality Management System was effective, through the production of regular KPI reports and via regular liaison with management teams.• Ensured that regular Management Review meetings were held and that records of the meetings and resulting actions were captured and followed through to completion.• Ensured compliance to the Quality Management System via the management and implementation of self inspections, resulting CAPAs and via the conduct of quality systems training.• Ensured that subcontractors and suppliers were procured and managed in line with the requirements of the Quality Management System.• Acted as the management representative for the ISO Quality System.

• Chaired Annual Management Review meetings, producing accurate concise reports and minutes. Gained a reputation for excellent meeting management and communication.• Responsible for an audit schedule for the Quality Management System, ensuring the audits were carried out on time and as planned. Conducted audits to this schedule, identifying areas for improvement and making recommendations, to demonstrate the company's commitment to continually improving processes.• Worked closely with external auditors building rapport and creating excellent working relationships.• Ensured corrective and preventive actions recorded and implemented within timescales set. Evaluated to demonstrate the effectiveness of the changes made.• Complimented personally by customers on the efficient handling of complaints; the customers particularly liked being kept informed and treated as a person not a number.• Monitored customer and supplier relationships to ensure they received the best quality services, as measured by satisfaction surveys. Identified areas for potential improvement by looking at trends. Analysis of results confirmed customer satisfaction had increased year on year.• Ensured training and competency records were accurately maintained. Coached staff to increase understanding/awareness of quality & quality management systems. Encouraged a culture of continuous improvement throughout the business.• Worked with Health & Safety Advisor to ensure company met HSE requirements. Accidents reduced by increasing Health and Safety awareness within the work place and conducting risk assessments of all tasks carried out.

• Made an effective contribution to the successful implementation of the system on time and within budget. The system passed subsequent external audit with no qualifications.• Process-mapped office working practices to identify opportunities for improvements, making the processes more efficient and effective. Targeted bottlenecks and implemented solutions to reduce time and cost of processing claims.• Monitored my project tasks diligently, providing weekly concise reports to Project Manager.• Developed reporting templates for the team to provide accurate information on progress against time, cost and quality measures.• Trained office staff to perform internal quality management system audits.• Created a system for completing Training & Competency records.• Coordinated and helped implement disaster recovery plans for the division.

• Handled customer queries in a responsive manner, receiving regular praise from my line manager for exceeding expectations• Created spreadsheet to be used within a cash flow forecasting model. Forecast proved to be within 2% of actual spend.