Diane Vaglio Email & Phone Number

After 42 years in banking, I have officially retired. I started my banking career as a management trainee with First National Bank of Totowa, NJ, a predecessor bank of Wells Fargo. Through several financial institutions, I have been a branch manager, commercial lender, consumer lender, managed Treasury Management Implementation, the Commercial Service Center, ACH Customer Service, earned a Six Sigma Green Belt for several process improvement projects, and for the last 10 years have managed the Treasury Technical Support Help Desk. I look forward to spending more time with friends, my husband, Steve, my daughters Missy and Becky and my three grandchildren, traveling and taking up Pickleball.

Charlotte, North Carolina Area

Manage a team of Technical Support Helpdesk technicians who are responsible for providing technical troubleshooting and consultation via telephone and email communication, supporting Treasury Management and Wholesale ecommerce product end-users, end-user IT administrators, and clients.

Lead the implementation of programs and tactics the drive associate satisfaction, engagement and motivation. Rolled out the Global Recognition Program throughout division. Managed overall budget, conducted training of this new program, maintained program metrics and created monthly reporting. Promoted and implemented the Diversity and Inclusion strategies for the division--volunteerism, Diversity Business Council, Diversity & Inclusion Recognition award

Managed three national customer service and research teams (71 associates) for image and electronic payments. In-sourced the Check 21 Help Desk from EDS. Approximate savings of $500,000. Improved Associate Satisfaction & Engagement score from 72% to 90% in one cycle.

Managed 29 implementation consultants. Ensured associates were knowledgeable of product, technical and process details to execute client service requests. Communicated with Implementation Team, Sales, and Operations to ensure an integrated client-management approach. Initiated stronger partnership with Sales, Operations, and Product Management.

Bachelor Of Science, Industrial Relations

Cum Laude

High School Diploma