Delivering Strategy, Organizational Leadership, Information Technology and Risk & Security services to our customers, making lasting improvements and advancing their organizational performance.

Located in the heart of the Dallas-Fort Worth area, the City of Carrollton is a vibrant corporate and residential community. The City's location and business cost advantages attract and support a diverse local economy with over 9,000 businesses calling Carrollton home. Residents are drawn to the City for its high quality of life, abundant parks, schools and safe neighborhoods.Greenfielded technology; implemented PMO; Cost Optimization, Vendor Management, Smart City strategy and hybrid sourcing model.

Leading worldwide provider of payment technology and software solutions delivering innovative services to customers globally. Technologies and services provide a broad range of solutions enabling acceptance of various payment types and enables clients to operate their businesses more efficiently across a variety of distribution channels in many markets around the world.Hired as Sr. Director Corporate Technologies, providing IT leadership for infrastructure engineering, technical operations, enterprise service desk, and messaging and collaboration services. Promoted to VP IT with responsibility for Infrastructure Engineering, Operations, Application Operations, Enterprise IT Services, Vendor Management, Service Management, and Merger and Acquisition integrations. Restructured and established departments to drive a service-oriented mission and attitude, establishing service standards governing the quality of Technology services. Championed Cloud strategy and coupled with DevOps established continuous delivery and deployment, increasing ability to execute and reducing unplanned downtime. Championed implementation of Agile framework within Infrastructure & Operations, resulting in improved product quality, increased collaboration and ownership, and reduced risk. Implemented IT vendor management to increase control over expenditures and vendor partnerships, resulting in reduced spend and stronger core vendor-leveraging capabilities. Implemented IT Service Management program, enabling tailored service level agreements and consistent security and reliability in architecture.

Leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Helping health care organizations improve safety, quality & experience of care through performance analytics and strategic advisory solutions.Implemented Supplier Management program and realized greater than $2M in contract savings and cost avoidance via vendor and contract management in first year of implementation. Established service strategies for Service Delivery, Server/Storage, Network Services, IT Operations and Risk & Security to position the company to be the most trusted partner in the industry, by providing secure, seamless, scalable infrastructure services and system access. Delivered “Infrastructure as a Service” resulting in a high-availability production data center, endpoint security management, and EMC Journey to the Cloud award. Established a Risk & Security program focused on Data Leakage Prevention and SIEM, which led to the achievement of HITRUST certification.

A privately held medical staffing company headquartered in Columbia, Maryland, connecting caregivers to patients. Maxim Healthcare provides reliable, safe and patient-centered care through innovative and efficient care delivery models.Provided strategic management, direction and leadership regarding a wide range of services including Infrastructure Engineering, IS Operations, IS Service Delivery and Supplier Management. Designed and implemented an Infrastructure strategy to establish standards and drive efficiencies in operations. Implemented cost optimization measures resulting in excess of $3M in service and contract savings and cost avoidance. Implemented Service Desk resource model and IT Service Management, achieving an annual cost savings in excess of $800k.

Publicly traded healthcare technology company partnering with providers to improve their financial strength by implementing integrated spend management and revenue cycle solutions that help control cost, improve margins, increase regulatory compliance, and optimize operational efficiency. Acquired Broadlane in November 2010.Initially joined as a consultant to right-source the Service Desk. Joined permanently to lead IT Service Delivery. Provided strategic management, direction and leadership regarding a wide range of services including: Desktop Engineering, Desktop Support, Service Desk, Service Level Management, Production Operations, Asset and Software License Management, Vendor Management and IT Communications. Expanded current engagement to implement Service Desk resource model enabling 24 x 7 x 365 coverage. Implemented IT Service Management resulting in service efficiencies and standards. Established metrics for each service to measure technology performance..

Provided global consulting services specializing in strategy, business development, IT Service Management and Risk/Security/Compliance.

FTSE 100 leading portfolio medical technology company, operating in around 100 countries globally. Smith & Nephew's focus is restoring people's bodies and their self-belief. Operating three global business units: Orthopaedics, Sports Medicine & ENT, and Advanced Wound Management. Started as an individual contributor with the company in 1998 and moved into IT management in 2002. Last role held was Director, Global Service Desk & Client Engineering (2007-2009). In this role I provided global management, direction and leadership developing a single global service desk; improving customer satisfaction 15% within 6 months; implemented ITSM tool, processes and service level, resulting in reduced costs and improved support for the company. Additionally, managed the Sarbanes Oxley and ISO 900x activities and compliance for IT controls.