Diane Mullins Email & Phone Number

Lowell, Ma, Us

Assess and prioritize critical training needs across Community Teamwork's 3 divisions and lead the sourcing of content, tools, and resources to deliver a cohesive training plan for 2024 and beyond.Accomplishments:-Delved deeper into Gallup Survey results through key stakeholder interviews and gained greater insight into the contributing factors behind critical organizational challenges-Researched, interviewed, and selected a full-service, 3rd-party learning partner to build out an organization-wide onboarding program, new manager program, and help advise around the significant step of rolling out a pay-per-performance review process-Contracted for a new, more intuitive LMS to replace the existing LMS that didn't support the strategic direction of the organization. The new LMS will be seamlessly integrated with CTI's tech stack. - Contracted for a robust learning library (in English and Spanish) to support the new programs that will be developed, as well as upgrading the quality of required compliance courses. Community Teamwork is a private, non-profit corporation established in 1965 under the Economic Opportunity Act to serve low-income people in our community. CTI is a catalyst for social change. We strengthen communities and reduce poverty by delivering vital services and collaborating with key stakeholders to create housing, education and economic opportunities.

Improving equity and inclusion in the workplace by combining the power of immersive learning with evidence-based curriculum and actionable insights to drive business outcomes.*Created a go-to-market plan to drive new business in key named Fortune 500 accounts*Worked with BDR team to develop, test, and execute on compelling messages to increase meeting frequency by 500%*Built over $3M in pipeline in 6 months*Closed significant deals with a top 3 consulting firm, Fortune 50 retailer, Fortune 100 manufacturer, Fortune 200 insurance company, and 2 Fortune 500 technology firms *Grew revenue by 250% in existing accounts

Offering sales consulting services to start-ups and independent coaches looking to enter new markets or expand revenue in existing ones.Core Capabilities:* Target market research* Go-to-market plans* Pricing strategy for products/services* Core messaging* Sales playbooks* Sales team coaching* Strategy execution

Spent several months immersed in French culture, language, and wine in the Bordeaux region of Southwest France. An amazing opportunity to step outside my everyday life in the United States and experience a completely different way of living. Lots of lessons learned about slowing down a bit to recharge and appreciate time spent with family, friends, nature, good food, and a great bottle of wine. Also, spent several weeks traveling in Switzerland prior to settling down in France. What beautiful countries! Truly a trip of a lifetime!

San Francisco, Ca, Us

Leader of the financial services, insurance, hospitality, and construction verticals. Developed a go-to-market plan to accelerate new business acquisition and achieve YOY renewal growth for key enterprise accounts. Coached team members on better prospecting techniques, enhanced discovery calls, and creative deal structuring for multi-year contracts and renewals. Created an open culture where mistakes were viewed as learning opportunities and successes were celebrated.

San Francisco, Ca, Us

Named one of the top 50 leaders in L&D in 2019, I bring extensive experience to clients looking to drive real behavior change that impacts business results. At Mursion, I consult with organizations who are looking at VR/AI and other innovative solutions to modernize soft skills development opportunities for leaders, managers, and associates. I'm passionate about creating a cadence of effective practice with emotional safety and authenticity through Mursion's unique simulation technology.Key application areas:Leadership DevelopmentDiversity & InclusionCustomer ServiceSales TrainingIn FY 2020, I added 8 new logos and generated a pipeline of over $7M in potential revenue.https://www.mursion.com/

Establish a U.S. sales presence for GoodPractice, a UK-based online learning SaaS provider, with a goal of achieving $5M in revenues in 5 years. -Named one of the top 50 leaders in L&D for 2019 | Americas by Corinium Global Intelligence -Determined U.S. market requirements through quantitative and qualitative research. -Developed 30/60/90 launch plan-Wrote sales playbook with U.S. specific messaging, objection handling, sample prospecting emails, etc. for business development representatives.-Hired and trained contract business development representatives to prospect and set introductory meetings.-Worked with corporate marketing to plan and execute a targeted event strategy to build brand awareness and pipeline. -Landed first U.S. enterprise accounts including large MA healthcare system and major national retailer.-Generated a U.S. pipeline of over $2M in 9 months.For more information on GoodPractice products and services, please visit www.goodpractice.com.

Salt Lake City, Ut, Us

Using a combination of targeted account strategies, regional marketing plans, and customized solutions to meet specific organizational needs, I dramatically increased the penetration of the New England market for Franklin Covey. In 3 years, revenue growth in New England grew from $800K to $2.8M. -Penetrated enterprise accounts including Santander Bank, Wellington Management, Shire Pharmaceuticals, DunkinBrands, Mass Mutual, Smith & Wesson, UMass Memorial Healthcare, Southcoast Health resulting in large scale strategic SaaS engagements all from inception to close.-Achieved Presidents Club five consecutive years (2013-2017), finishing as one of the top 20 sales producers each year out of approximately 150 Client Partners.-Selected for an elite consultative sales methodology program that involved professional coaching, peer coaching, and deliberate practice aimed at selling higher value, strategic deals.

Create, manage and execute a strategic account penetration plan to expand Initial Call's presence on the East Coast. Complete hunter role looking for new logo business. 95% cold calling. *Business development activities engaging business owners and "C" level prospects in select SMB market segments *Strategic sales consulting- gain an understanding of prospects' goals and pain points, and suggest specific solutions for streamlining the sale process and driving more sales. Solutions may include inside sales team development, new messaging, CRM implementation, prospect list building, targeted outbound calling campaigns, event support, or market research activities.Examples of new closed business in 2012:*Start-up client that developed a telepresence robot wanted to understand if there is a SMB market demand for a lower cost robot and what features would be important to their potential customer base. Initial Call surveyed 4 distinct vertical markets and made recommendations.*Commercial solar energy installer who was actively looking to partner with large construction or design/build firms. Initial Call sales team built a prospect list and performed an outbound calling campaign to educate target prospects on Client's solar capabilities and set appointments with pre-qualified potential partners.*Hired by the fastest growing custom clothier in the US to generate leads for 2 markets. Set-up a CRM, built a prospect list, and performed an outbound calling campaign to set appointments with men meeting Client's target profile.*Third-generation charter boat company wanted help with booking corporate events because their business had not rebounded from the recession. Initial Call set up a new CRM, used Client's existing database, and performed an outbound calling campaign to uncover correct corporate contacts, introduce Client's offering, and book pre-qualified sales appointments for Clients' inside sales team.

Sales Executive- cold call, prospect, nurture, and close new business with small to medium-sized companies looking to outsource a part or all of their inside sales operations. Closed largest account for Initial Call in 2011 with client who developed a device for aiding the diagnosis of ADHD. Also, closed new account for Initial Call with a client who sells Long Term Care insurance to small and medium-sized businesses.Project Manager- function as an inside sales director overseeing contract-based, virtual sales teams for b2b clients in technology, healthcare, clean tech, insurance, and marketing/PR. Expert knowledge of Salesforce.com, track sales team metrics, prepare weekly client update Powerpoint reports, hold weekly client status meetings, mentor sales managers, develop targeted messaging for client's prospects, lead sales training sessions with sales teams.Industry Experiences:*Marketing and Communications*Healthcare Management*Genomic Medicine*Telemedicine*Medical Imaging*Education*Solar Energy*IT Consulting*Real Estate *Insurance*Data Storage*Enterprise Software

B.S., Commercial Recreation

Mba