Diane Lyon Email & Phone Number

United States

Oversee diverse consulting projects tailored to meet the requirements of clients seeking both short-term and long-term contractual engagements. Responsibilities encompass utilizing professional skills to effectively oversee and bring to completion ongoing projects within designated timeframes and budget constraints.

Greater Atlanta Area

In this position, I optimized and improved the efficiency of end-to-end sales operations by overseeing tasks such as order confirmation, contract review, CRM setup, and customer billing. I collaborated effectively with Sales, Customer Care, Legal, and Finance teams to eliminate obstacles in systems that hindered precise revenue forecasting. Through a thorough analysis of underlying issues in contractual billing and cash flow processes, I implemented enhancements, refining overall system functionality. Additionally, I provided leadership to three Sales Coordinators responsible for the $67M subsidiary of the company.My key additional achievements in this role encompass:>> Developed powerful partnership with Legal team to revise terms and conditions within customer contracts; slashed cancellations by 20%/month and increased monthly recurring revenue (MRR) $20K+/month >> Established Sales Operations key performance indicators (KPIs); defined service level agreement (SLA) and status reporting timelines to measure team performance against goals >> Optimized order entry process (via SalesForce and NetSuite) in collaboration with IT team>> Generated training guide and tools to develop new Sales Coordinators and Billing Specialists>> Implemented dynamic sales workflow to ensure proper review of customer contracts>> Excelled as subject matter expert (SME) and trusted business partner to Client Onboarding, Business Applications, and Commercial Operations organizations

Greater Los Angeles Area

I established a strong collaboration with the AT&T Field Network Engineering & Operations team to create and execute comprehensive project plans in accordance with AT&T's annual build plan for 4G, LTE, ECS, and UMTS. Meticulously managing the project to adhere to timelines and budget constraints, I successfully achieved all customer satisfaction objectives.Additional noteworthy achievements in this position encompass:>> Captured ambitious monthly and quarterly goals worth $50.5M (60 to 100 projects running concurrently)>> Achieved average savings of 7.8 to 10.3% per project (per quarter)>> Orchestrated all change order requests while simultaneously cutting costs and maintaining budget; defined and managed annual and monthly financial goals >> Identified any barriers prohibiting the success of projects; collaborated with cross-functional internal teams to define and manage activities to mitigate risk and cost barriers

Greater Los Angeles Area

Collaborating with the AT&T Field Network Engineering & Operations team, I formulated and executed meticulous project plans consistent with AT&T’s annual build plan for 4G, LTE, ECS, and UMTS. I successfully converted a previously unclear and unstable assignment into a triumphant project, ensuring its timely delivery, adherence to schedule, and cost-effectiveness.Further notable accomplishments in my capacity as a project manager involve:>> Directed turf vendors throughout acquisition process, lease negotiation, zoning/building permit approval process, title review, and regulatory compliance review; interpreted site lease and vendor contracts/legal documents to ensure compliance>> Analyzed and evaluated sites to determine site viability and compliance with company and legal standards; promptly eliminated candidate sites posing risk >> Forged relationships and rapport with local/state/federal employees to acquire information regarding land use and building entitlements; represented company at zoning hearings>> Produced and processed purchase orders and change orders associated with SOW modifications—while successfully maintaining all costs and staying within budgetary constraints

Alpharetta, Ga

In this capacity, I played a pivotal role in overseeing a intricate company acquisition merger project, managing the seamless transfer of the acquired company's data into Crown Castle's CRM database. I set up and achieved all project milestones, successfully integrating the entire system without causing any disruptions to customers, timelines, or budgets. Additionally, I diligently ensured full compliance with FAA/FCC and EH&S policies, as well as adhering to local, state, federal, and organizational standards, procedures, rules, and regulations.Further notable accomplishments in my role as a tower structural analyst encompass:>> Earned the company’s highest annual award (the Crowning Achievement Award) for best in practice procedures and lessons learned >> Built powerful collaboration with cross-functional teams—Sales, Project Management, Real Estate, and Regulatory—to effectively manage critical programs on time and on budget>> Generated schedules, estimates, and status reports for weekly carrier deployment program tracking and analysis meetings; analyzed carrier applications and provided technical guidance to project/program teams >> Achieved and maintained total site integrity, ensuring site accuracy and readiness by maintaining revisions to tower/site CAD drawings and certifying system data matched field-installed configuration

Tampa/St. Petersburg, Florida Area & Alpharetta, Ga

Engage daily with sales, operations, construction teams, and customers to facilitate seamless communication and coordination for ongoing projects in the telecommunications sector. Skillfully interpret and implement multiple customer Master Lease Agreements, ensuring precision in pricing, submission, and tracking of customer applications while adhering to the specified agreements. Consolidate and provide accurate reporting of project status and related information for various customer deployment meetings. Efficiently oversee project coordination and implementation, while also managing day-to-day support activities such as report and presentation preparation, schedule management, and meeting coordination.