Service Advocate
Independently assist customers thoroughly understand their health insurance benefits Review and explained claims and billing inquires with customersResolved claim errors by contacting business financial department and provided explanation for errorKnowledge of ICD-10 / CPT CodesSpecialized in colonoscopy related claimsTake inbound calls assisting members as a trusted advisorDedicated to meeting the evolving needs and demands through provision of personalized health information, health care cost and quality transparency, understandable information and locating community resources.Provides a gateway for members with specific health needs to receive assistance outside of non-clinical service questions.Maintain personal goals and company quotas.
