Dianna B. Email and Phone Number

• Drive establishment of Program Management Office for Sierra Security Enhancement project.• Provide leadership in areas of governance, operational readiness, business and IT transformation, Cloud migration.• Develop and socialize overall governance processes, procedures, and artifacts.• Develop Workfront milestones, templates, documents, and reports to encourage consistency in management of projects.• Analyze IT Sierra workstreams and provided gap analysis for business partners; Initiated remediation projects to close gaps.• Provide project management for remediation projects as needed, improving communication between business areas and standardizing processes. Project moved from yellow to green under my supervision.

▪ Establish business Program Management Office, including documents, processes, and procedures. ▪ Provide project management leadership for projects impacting multiple areas of the business. ▪ Determine financial direction of newly merged company by prioritizing project proposals by overall benefit, return on investment, cost effectiveness ▪ Skills used: Project Management, SharePoint, Confluence, JIRA, Data Analysis, SOW, budget, MS Office

• Supervise and direct a team of global resources automating environment builds and middleware/application deployment on SoftLayer using DevOps tools and processes.• Assist with landing additional work with Kaiser. We recently landed a contract worth $5M.• Served as overall Project PM for deployment of middleware patterns and set up of automation tools (Urban Code, Urban Code - Deploy, Chef scripting and all required servers)• Transitioned to Deployment Manager as team expanded, coordinating the technical work for full environment builds with automated deployment.• Served as Technical PM, working closely with other management to develop documentation and plans and remove roadblocks for the technical team.• Onboarding Subject Matter Expert, coordinating access to client networks and tools and documenting procedures.

• Technical consultant, trouble-shooting current process and procedures and fully integrating new delivery team.• Trained and mentored new application delivery manager.• Documented processes and procedures, obtaining executive approval.• Prepared and presented weekly report on status and findings to IBM team and DirecTV executives.• Successfully integrated new consulting team into existing organization.

• Successful knowledge transfer from long-time employee. Third person to attempt this.• Learned, updated and maintained mainframe jobs associated with the Medicare Plan Finder process. (COBOL/DB2).• Improved and perfected process to reduce errors to <1% and cut run time by 50%.• Documented process and trained client employees to run, maintain, and trouble-shoot.

• Project Manager, establishing a team of IBM architects and engineers and tracking and reporting on projects at an executive level.• Developed and documented official project pipeline for development and review of high level requirements, detailed designs, coding, and code and test reviews.• Improved and automated executive reporting dashboard for test environment use, build-outs, and status, as well as problems and resolutions. Facilitated meetings twice weekly with key stakeholders to report on and resolve these issues. Improved problem resolution metrics by 35%• Participated in high level requirement and design reviews with end goal of improving quality and reliability of projects and systems as a whole.• Developed documentation for existing and new test environments and components.

• Managed and successfully completed remediation plan for customer sat improvement. Customer satisfaction improved by 10%, bringing us above Service Level Agreement objective.• Designed and distributed project and financial report, hosting scorecard reviews weekly with US and Global Delivery Managers, Project Managers, and the Delivery Project Executive.• Weekly monitoring of projects resulted in 5% improvement in projects ending at or under budget and 7% improvement in projects on time metrics.• Analyzed monthly reports tracking 34 metrics categories. Calculated and reported performance metrics and integrated into overall tracking and reporting view. Regular reporting and review resulted in a 3% improvement.• Initiated improved cross-training program to improve efficiency and morale. End result was a cost reduction of 25% and increased productivity, while maintaining 100% availability on all applications.• 100% of AT&T client groups consistently rated my team at or above Service Level Agreement requirements.• Regularly reviewed and retired outdated applications, resulting in an average of $250k annual cost savings for client.

• Remotely managed a diverse team spread over seven cities nation-wide• Successfully implemented WFA & NSDB systems for ASI and SBC-T on time and under budget• Rebuilt and restructured team into a 13-state organization by hiring new personnel and adding new leadership• Developed standardization plan and timeline to move to Single Suite in 2000• Implemented mentoring structure to promote development and empowerment of team members• Served as District representative for Artemis implementation• Served as single Point of Contact for Work Management district into Tech of the Future organization• Suggested new structure for divisional team and took on the development team, consisting of all team members involved in development & testing• Team supported both MVS mainframe (COBOL, DB2, IMS) and midrange – HP and Windows (Java, C++). Coded and vendor applications.

• Designed, tested and implemented real-time embedded software for the F/A-18 mission control computer.• Flow-charted and documented current operations for test pilots• Designed embedded software for photo image recognition portion of missile guidance systems. This software is presently in use in the Tomahawk• Created PC application to monitor and recommend aircraft maintenance, and provide inventory control for parts• Cooperative Education student working every other semester until January, 1990, when hired on full-time.• Programmed in C, Fortran and proprietary languages