Claims’ adjuster with multiple accounts for workers' compensation in Florida, Georgia, North Carolina and South Carolina

* Managed claims for workers compensation claimants with over 150 files.* Maintained daily contact with major accounts, injured workers, medical providers, attorneys, and various entities with NYS board.* Worked closely with medical providers to get claimants back to work timely and safely.* Set budgets for attorneys who work on specific files when litigation is necessary.* Paid injured workers for lost time. Kept accurate accounting for reserves based on needs of the claim and the direction each one is going. * Driven to maintain high level of excellence based on ESIS' Best Practices.

* Maintained and organized the office on a daily basis. * Created bid packages: gather necessary information for each estimator to make accurate and competitive bid.* Job set-up: order insurance, complete manifests and notifications for state and federal agencies, gather necessary information for the Operations Department to properly prepare and execute job at site.* Offered support to General Manager, Estimators, Operations Dept. and Field Techs.* Acted as a liaison between client and staff. Help clients with any issues that arise and deal with the situations quickly and effectively.

* Maintained and organized the office on a daily basis. * Managed Idocuments, an online program for records maintenance.* Supported President and 2 Vice Presidents in areas such as Collections and invoicing. Drafted past due notices and collected outstanding invoices.* Gathered necessary information and wrote reports which were sent to clients with invoice for payment.* Job set-up: created job list and maintained necessary documentation for job in order to properly invoice each job. * Acted as a liaison between client and staff. Resolved client issues quickly and effectively. * Attended marketing functions and tradeshows with intent to present the company to interested parties to build a larger clientele.

* Planned conferences/seminars necessary for business to excel by creating invitations, games, and follow-up information.* Reported daily/monthly sales figures for Collectors and Salespersons within the office.* Assisted others within the company by creating brochures and letters for prospective clients.* Created a bi-monthly newsletter and distributed it through mailings and e-mail to over three thousand clients.* Tracked bi-monthly winners from contest in newsletter.* Tracked in new clients monthly and update files regularly.

* Managed several ongoing national account programs, which included Labatt USA, M&T Bank, IAPA, Promex, ASP, SportSection, Western New York Dialysis Centers, and End-Tab Program, each generating over $100,000 in annual revenue from marketing, promotional, and incentive award products.* Received, processed, and expedited customer orders, responded to and resolved questions/problems.* Conducted market research, determined customer requirements, ordered products.* Assisted with the design and development of promotional item catalogs.* Performed general accounting and financial functions utilizing QuickBooks.* Created online incentive catalog with graphics, from several hundred vendors, for customers to shop and order product directly from company’s website.

Store Manager (April 1997 to December 1997)Assistant/Acting Store Manager (November 1996 to April 1997)* Selected, supervised, trained, and developed a staff of forty personnel in a store location with annual sales in excess of $2 million annually.* Developed, implemented and monitored expense controls, and reviewed and analyzed costs.* Ensured the highest levels of customer service; responded to and resolved problems/complaints.* Established sales goals; created employee incentive programs and business strategies for attainment of corporate objectives* Monitored and maintained appropriate inventory levels to meet corporate requirements.* Conducted weekly management and monthly staff meetings and product knowledge seminars.Floor Supervisor (September 1996 to November 1996)* Prepared weekly work schedules for full and part-time employees.* Trained personnel in merchandising, product knowledge, and company policies and procedures.* Coordinated inventory shipments from distribution center.Department Manager (December 1994 to September 1996)Sales Associate (October 1993 to December 1994)* Developed promotional merchandising programs and marketing strategies to achieve sales goals.* Monitored and maintained inventory levels.Additional Retail Management experience includes: Assistant Manager, Aeropostale (September 1998 to September 1999), and Assistant Manager, Laura Ashley (May 1998 to September 1998)