Dianna Weir Email and Phone Number

Customer Service Representative at Fanshawe College;Serve as a primary point of contact for student inquiries, concerns, and feedback.Provide guidance and assistance to students navigating academic, personal, and social challenges.Collaborate with academic advisors, counselors, and other support services to ensure holistic student well-being.Facilitate communication between students and the administration, conveying relevant information and policy updates.Collaborate with… Show more Customer Service Representative at Fanshawe College;Serve as a primary point of contact for student inquiries, concerns, and feedback.Provide guidance and assistance to students navigating academic, personal, and social challenges.Collaborate with academic advisors, counselors, and other support services to ensure holistic student well-being.Facilitate communication between students and the administration, conveying relevant information and policy updates.Collaborate with student organizations to support their initiatives and promote engagement.Assist in organizing orientation programs for new students.Mediate and address conflicts between students or between students and faculty/staff.Work closely with campus security and other relevant departments to ensure a safe and inclusive environment for all students. Show less

Proficient in multi-line telephone system: respond to inquiries, direct calls, take messages, book appointments, provide program information and respond to general inquiriesInitiate intake procedures, enter information into database as requiredRespond to website inquiries or redirect them to the appropriate counselorResponsible for receiving and inputting referrals, contacting clients and maintaining referral filing system, to ensure strong ratio of referred to scheduled… Show more Proficient in multi-line telephone system: respond to inquiries, direct calls, take messages, book appointments, provide program information and respond to general inquiriesInitiate intake procedures, enter information into database as requiredRespond to website inquiries or redirect them to the appropriate counselorResponsible for receiving and inputting referrals, contacting clients and maintaining referral filing system, to ensure strong ratio of referred to scheduled clientsSchedule Clients into appointments, provide necessary informationRegister clients into First Aid/CPR, WHMIS, Fork Lift, working at Heights and other classes as requested and make follow-up reminder callsAct as point person for staff availabilityType resumes for Resource Centre clients as neededAssist with data entry into various tracking systemsAssist with office equipment, including scanning, and FaxAssisted Paralegals by drafting and faxing request letters for various cases Show less

Assistance to clients with completing day-to-day banking including but not limited to paying bills, opening accounts, and completing money transfers Proposed financial solutions designed to satisfy client goals including business expansion, debt management, and investment optionsCompleted credit and loan documentation with clients (line of credits and credit card applications)Resolved billing discrepancies to the client's satisfaction.Reviewed client’s portfolios and recommended… Show more Assistance to clients with completing day-to-day banking including but not limited to paying bills, opening accounts, and completing money transfers Proposed financial solutions designed to satisfy client goals including business expansion, debt management, and investment optionsCompleted credit and loan documentation with clients (line of credits and credit card applications)Resolved billing discrepancies to the client's satisfaction.Reviewed client’s portfolios and recommended products and services accordingly Adhered to company confidentiality by ensuring that client information was maintained, updated, and disposed of promptly following documented protocols Show less

Excellent customer service and selling skills at the cosmetic counter, share product knowledge, promote new or related products, achieve sales targets, and increase market share;Establishing and maintaining excellent customer relations, following up on satisfaction of purchases, maintaining client files, and notifying customers of up-coming events/promotions;• Merchandising and re-stocking counter according to designated standards; • Consulting with customers… Show more Excellent customer service and selling skills at the cosmetic counter, share product knowledge, promote new or related products, achieve sales targets, and increase market share;Establishing and maintaining excellent customer relations, following up on satisfaction of purchases, maintaining client files, and notifying customers of up-coming events/promotions;• Merchandising and re-stocking counter according to designated standards; • Consulting with customers and assessing their personal needs in order to provide beauty/cosmetic advice and guidance, including product demonstrations;• Maintaining up-to-date product knowledge and awareness of trends, new products, advancements• Organizing and implementing special event plans. Show less

Opening/Closing the store following company policy and proceduresOperating POS while performing sales/return/exchange transactionsTracking daily/weekly/monthly Sales Providing excellent customer service while maintaining and exceeding daily sales goalsDaily housekeeping of the storeManaging staff during shift (Manager on Duty)Merchandising according to Plan with seasonal product

Managed and assisted at reception Responsible for a 20 line switch board (meridian and Cisco)Signed for incoming couriers; sorted and distributed to various departmentsReceived instructions from various lending institutions for mortgage transfersOpened files using FNF's NPS2 system; coordinated with lending institutions to confirmreceipt of instructionsReviewed the title search on the propertyRequested payout statements from the current holder of the… Show more Managed and assisted at reception Responsible for a 20 line switch board (meridian and Cisco)Signed for incoming couriers; sorted and distributed to various departmentsReceived instructions from various lending institutions for mortgage transfersOpened files using FNF's NPS2 system; coordinated with lending institutions to confirmreceipt of instructionsReviewed the title search on the propertyRequested payout statements from the current holder of the mortgageDrafted cheque requisitions as well as letters requesting legal transfer documentsRegistered Mortgages for Ontario, British Columbia and AlbertaCompleted final reports after mortgage have been transferred and registered with the new lenders Show less