Dianna Winegarden

Dianna Winegarden Email and Phone Number

Global leader in Professional Services, Customer Success, Solutions Delivery @ Pavilion
Dianna Winegarden's Location
Seattle, Washington, United States, United States
Dianna Winegarden's Contact Details

Dianna Winegarden work email

Dianna Winegarden personal email

About Dianna Winegarden

Executive leader with a deep background in Customer Success, Professional Services, Solutions Delivery and Project/Portfolio Mgmt. I have built a reputation for delivering results in complex scenarios through relentless focus, effective solution building, and high impact stakeholder communications. I am passionate about building organizations that are engaged, creative problem solvers and take pride in adapting to market challenges. Have led cross functional teams through turnarounds, downsizing, high growth scaling, complex partnerships, and acquisitions. A few highlights: • Built highly profitable Professional Services businesses including pricing, sales enablement, resource management and margin growth to deliver significant increase in business value. • Optimized global Solutions Delivery teams, including scoping, design, build and change management to deliver on time, below budget, and with products that make customers successful. • Evolved Customer Success function leveraging customer lifecycle, segmentation, digital tools and efficient tech stack to drive portfolio growth in renewals and expansion.Currently trying to learn cello. Getting better every day.

Dianna Winegarden's Current Company Details
Pavilion

Pavilion

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Global leader in Professional Services, Customer Success, Solutions Delivery
Dianna Winegarden Work Experience Details
  • Blue Orb Ventures
    Consultant
    Blue Orb Ventures Dec 2023 - Present
    Consulting for Strategic Planning, Customer Success, GTM Effectiveness and M&A Integration.
  • Pavilion
    Executive Member
    Pavilion Oct 2022 - Present
    New York, Ny, Us
  • Dreambox Learning
    Chief Customer Officer
    Dreambox Learning 2019 - 2023
    Charlotte, North Carolina, Us
    Backed by TPG's The Rise Fund and Elliot Management, DreamBox is on a mission to radically transform the way the world learns. Led post-sale organization that included Customer Success, Customer Operations, Technical Support and revenue generating Professional Development business.
  • Level
    Chief Operating Officer
    Level 2019 - 2019
    Seattle, Wa, Us
    Level (Seattle Techstars '19) provides access to capital and financial services for workers in the gig economy. Partnered with CEO to support investor fundraising, built biz dev partnerships, negotiated banking contracts, led customer discovery/ICP, and designed early customer experience.
  • Microsoft
    Director, Strategy And Sales Excellence
    Microsoft 2016 - 2017
    Redmond, Washington, Us
    Developed business infrastructure for future growth of the Global Publisher Services organization in the online advertising division.
  • Investis
    Global Director, Client Services And Solutions (Vp Equivalent)
    Investis 2014 - 2016
    London, England, Gb
    Backed by ECI Partners, Investis (now Investis Digital) provides a powerful combination of technology, analytics and creative services to help companies provide high impact online experiences.Following relocation to London, led client-focused org transformation and effective delivery of global services during a period of rapid growth and acquisition integration. Set vision/strategy for service teams in US, UK, Germany, India, Finland, and Sweden. Devised new global/regional models, metrics (including NPS program), and service principles/culture; dramatically increased capacity and efficiency. Built relationships with marquee clients, including Prudential, Estee Lauder, and Rolls Royce. Expanded role to lead turnaround of revenue-generating Solutions organization, which handled design and delivery of client projects. Overhauled the global solutions delivery strategy, KPIs, systems, tools, team structure, and training; boosted project management team capacity, cut delivery overruns globally, and drove client retention.
  • Point B, Inc.
    Senior Associate
    Point B, Inc. 2011 - 2013
    Seattle, Wa, Us
    Specialized in Mergers & Acquisitions and Organizational Change. Led project teams and served as key point of contact/relationships for leading clients in the healthcare, technology, and nonprofit sectors.
  • Microsoft Corporation
    Group Manager - Us/Emea Publisher Services
    Microsoft Corporation 2009 - 2010
    Redmond, Washington, Us
    Client Service Organization Design | Global | M&A IntegrationLed client services and support (55+ employees in US and UK) for online advertising platforms acquired from aQuantive ($6.4B acquisition). Played central role in integration of new, global client service teams. Redesigned client service organization in collaboration with aQuantive partner and business counterparts; developed new, segmented client support model, processes, and client onboarding. Crafted and implemented new performance dashboard—key metrics/KPIs to track client experience.
  • Microsoft Corporation
    Service Operations Planning, Online Advertising
    Microsoft Corporation 2006 - 2009
    Redmond, Washington, Us
    Internal consulting: Led team of 12 operations planners to build and scale up sales and client service infrastructure in the online advertising space.
  • Microsoft Corporation
    Six Sigma/Corporate Business Excellence
    Microsoft Corporation 2004 - 2006
    Redmond, Washington, Us
    Led Six Sigma Black Belt projects in multiple divisions, driving process improvement, cost reduction, and reduction in cycle times. Served as instructor for Microsoft's internal classes on change management and project leadership.
  • Microsoft Corporation
    Technical Recruiting
    Microsoft Corporation 2000 - 2004
    Redmond, Washington, Us

Dianna Winegarden Skills

Cross Functional Team Leadership Operations Management Change Management Leadership Business Strategy Management Project Management Customer Success Strategic Planning Process Improvement Project Planning Management Consulting Business Process Improvement Team Leadership E Commerce Software Project Management Saas Cloud Computing Marketing Strategy Organizational Design Team Building Business Planning Product Development Online Advertising It Strategy Data Analysis Budgets Analysis International Business Continuous Improvement Metrics Development Managing Remote Teams Customer Experience Start Ups Analytics Strategy Strategic Partnerships Profit And Loss Management

Dianna Winegarden Education Details

  • Uw Foster School Of Business
    Uw Foster School Of Business
    Business
  • Drake University
    Drake University
    Bachelor Of Arts (Ba) - International Relations

Frequently Asked Questions about Dianna Winegarden

What company does Dianna Winegarden work for?

Dianna Winegarden works for Pavilion

What is Dianna Winegarden's role at the current company?

Dianna Winegarden's current role is Global leader in Professional Services, Customer Success, Solutions Delivery.

What is Dianna Winegarden's email address?

Dianna Winegarden's email address is di****@****box.com

What schools did Dianna Winegarden attend?

Dianna Winegarden attended Uw Foster School Of Business, Drake University.

What skills is Dianna Winegarden known for?

Dianna Winegarden has skills like Cross Functional Team Leadership, Operations Management, Change Management, Leadership, Business Strategy, Management, Project Management, Customer Success, Strategic Planning, Process Improvement, Project Planning, Management Consulting.

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