Salesforce Ba / Admin
Spearheaded Salesforce configuration and customization projects, aligningwith business objectives.Collaborated with stakeholders to elicit, document, and prioritize businessrequirements.Conducted business process modeling, gap analysis, and data analysis tooptimize workflows.Utilized Agile methodologies to manage project delivery and fostercollaboration.Developed user stories, use cases, and functional requirementsdocumentation.Implemented Salesforce integration solutions using REST/SOAP APIs forenhanced data flow.Leveraged Salesforce reporting tools to generate actionable insights fordecision-making.Facilitated user training and adoption strategies to maximize Salesforce.Provided ongoing support and troubleshooting for Salesforce users.