Dianna Dowd-Lebow Email & Phone Number

Woodbine, Maryland, United States

● Anticipated guest needs and efficiently managed time to provide the best possible experience● Maintained high standard of cleanliness and food safety/handling● Served meals to guests at both formal and casual events● Set up/took down events, thoroughly cleaned banquet hall, kitchen, bathrooms, etc.

Asheville, North Carolina, United States

● Provided excellent customer service through rapid response time, regular updates, extensive knowledge, and friendly demeanor● Scheduled and completed walks, daycare, and boarding for clients● Consistently received 5/5 star reviews (see all 127 reviews: rover.com/sit/diannad) ● Kept track of hundreds of client accounts, invoiced, created marketing campaigns

Asheville, North Carolina Area

● Managed day to day operations including counting out cash drawers and daily financial reports● Demonstrated excellent people skills in both client and employee relationships● Resolved customer complaints with superior conflict resolution skills● Opened and closed the cafe and kitchen● Excelled at efficient POS operation and training● Maintained a high standard of restaurant cleanliness● Managed the sorting and receiving of inventory

Asheville, North Carolina Area

• Replied to up to 70 emails daily, including answering guest inquiries and resolving complaints.• Assisted guests via phone with visit planning in a call-center environment.• Responded to guest surveys and any letters sent via regular mail.• Resolved guest issues via phone, email, and regular mail.• Fulfilled or denied ticket donation requests.• Confirmed and booked applicable tickets for online Inn on Biltmore Estate and area hotel reservations.• Assisted other agents as supervisor on duty on a daily basis.

Asheville, North Carolina Area

Call Center Sales Representatives are primarily responsible for handling incoming calls to the estate that may include, but are not limited: advance ticketing and general information; specialty tours, activities, and events; annual passes; and Inn on Biltmore Estate and area accommodations packages. Representatives use active listening and suggestive selling techniques to help guests organize and plan their Biltmore visit in order to create exceptional and memorable experiences. Duties include, but are not limited to: fielding calls; assisting guests with visit planning, reservations, and advance ticketing needs; handling inquires about annual passes and special events; area and Inn on Biltmore Estate accommodations and package bookings; and providing general information to guests about Biltmore and the Asheville area.

Asheville North Carolina

• Fielded crisis inquiries with compassion, referring to appropriate services.• Designed and maintained www.namiwnc.org website through use of WordPress content management system.• Edited, designed and distributed quarterly newsletter with Scribus software.• Initiated automatic support group reminders through use of MailChimp email marketing.• Created accounts on multiple social media outlets, increased followers.• Tended to all office administrative duties as needed.

Sylva, Nc

Develop company website and expand marketing effort; create checklists for opening/closing duties to maximize efficiency; provide overall positive experience for diners and promote customer loyalty; greet customers; sell special dishes; prioritize tasks in order to efficiently serve several tables simultaneously; ensure customer satisfaction and resolve any issues promptly; take food orders and enter into computer system for fulfillment; total checks and issue change; maintain clean and efficient working environment.

Dillsboro, Nc

Office: Data entry of invoices and inventory; complete daily financial reports; create signs and literature for advertising and customers; order inventory; create thorough instructions for proper brewing and general store maintenance for employees.Technical Assistant: Aid customers with computer, internet, and printing needs; provide most technical maintenance of store equipment and connectivity; create and maintain company website.Barista: Make coffee and espresso beverages.Cashier: Ring up customers.

Sylva, Nc

Complete update of file organization system; proofread deeds and other documents; address, label and mail form letters and other documents; look up names and addresses by plot number using software; make and collate copies; keep files organized and properly labeled; general organization assistance.

Annapolis, Md

Data entry of new clients and patient history; adapt and assist doctor with use of new software; maintain website; learn protocols of all different medications; complete daily accounting duties; answer phones, make appointments; record all changes in patient files; data entry during switch from paper to electronic records; restrain animals during examinations.

Baltimore, Md

Complete redesign and maintenance of website; process credit cards and registration data from online forms; enter and update data for members using database software.

Chemistry Based Environmental Science

Activities and Societies: Early Undergraduate Research with Vibrational Spectroscopy.Received Chemistry Scholars Scholarship, 2011.

Associate Of Arts (A.A.), General Studies, 4.0

Activities and Societies: Treasurer of Environmental Club 2009-2010, Chemistry Tutor 2009-2010, Honors Program Participant.Graduated Summa.

Psychology

Attended New York University from August 2004 to October 2004. Was forced to withdraw due to family emergency.

Psychology

Activities and Societies: Honors CollegeAccepted into and completed the Honors College Curriculum 2003-2004. Transferred to NYU in 2004.