Dianna K. Email & Phone Number

Minneapolis, Minnesota, United States

Using the co-op's Ends Statement as a guide, ensuring smooth operation of the Front End during designated shifts, providing outstanding customer service and assisting with store security while maintaining a positive and outgoing demeanor.

• Maintained top notch customer service for a boutique Post-Production/Production house with advertising clients worldwide.• Managed accounts receivable, accounts payable, invoicing, credit memos, agings, statements, collections, bank deposits and withdrawls, petty cash, filing (manual and electronic), and maintenance of client and vendor information in a database.• Acquired further duties with the elimination of the CFO position. This included human resources/benefits administration: health insurance, HSA, FSA, transportation plan, dental insurance, long-term disability insurance, supplemental insurances, 401(k), PTO. Processed payroll. Produced paperwork for onboarding & terminations. Filed monthly state sales and use taxes. Experience with Capital Equipment tax refund requests and tax audits resulting in zero penalties.• Provided backup support to the Receptionist. Acquired further duties with the elimination of this position. Greeted clients and other guests, answered a multi-line phone system, arranged meals, distributed mail, validated parking, made travel and accommodation arrangements.• Held a position on the Leadership Team. Reported financials weekly. Participated in creating and implementing a strategic business plan with objectives for all employees, reviewed in weekly meetings.• Served as liaison to our CPA, bankers, insurance brokers, vendors, landlord, and building engineers.• Maintained general office equipment and furniture. Kept stock of and ordered supplies.• Organized building and suite access and security.• Sustained strict client and top-level company confidentiality.Experienced with Microsoft Office Suite (Word, Excel, Outlook), QuickBooks Online, Peachtree, and Mavenlink.

Greater Minneapolis-St. Paul Area

• Entered patient data, collected from all area hospitals & many clinics, into a health information system, with a focus on accuracy and speed.• Maintained electronic records, filed paperwork, and operated office equipment.• Provided backup support to the mailroom clerk. Received, sorted and distributed incoming mail and shipped out letters.• Maintained hundreds of patient accounts in Accounts Receivables for those with health coverage through MinnesotaCare and its various programs. Posted insurance and patient payments, adjustments, and refunds.• Worked with insurance companies, patients, and coding staff to resolve billing issues.• Answered a multi-line phone system and addressed patient billing questions.• Processed statements and collection letters, using an aging report.• Sustained patient and company confidentiality.• Developed good relationships with employees at all levels of the company.