Dianna Lam

Dianna Lam Email and Phone Number

IT Program Manager @ Chime
Dianna Lam's Location
San Francisco Bay Area, United States, United States
Dianna Lam's Contact Details

Dianna Lam personal email

n/a
About Dianna Lam

My experience is not linear. Early in my career, I took every opportunity to learn and grow. I started in Operations, which gave me experience supporting customers ranging from users to partners to internal stakeholders. My success was driven by my ability to build authentic relationships and work cross-functionally. When I pivoted to Compliance, I brought my cross-functional skills to help solve complex projects. The projects included marketing reviews, product roadmap development, and building operational programs from scratch. I am looking to bring my project management expertise, relationship-building skills and creative problem-solving abilities to create programs and improve efficiencies in my next venture. As a passionate program manager, below is my recipe for success. *Recipe for a successful program manager:*Ingredients: CollaborationCommunication Problem-solvingAdaptability OrganizationHow it’s made: 1. A cup of natural empathy allows you to build strong relationships with stakeholders that help influence and execute the company's vision. 2. Add a tablespoon of clear communication since it is vital when working on complex initiatives cross-functionally. Always over-communicate to ensure stakeholders are aligned. Build trust with your stakeholders and empower them to provide feedback to improve workflows, programs, etc. 3. Whisk in strategic problem-solving by taking a step back to look at the big picture before getting into the details. Understanding the root cause/problem is essential before providing a solution. Mixing in Step 1 allows you to listen to different perspectives to help propose options to solve problems. 4. Following step 3, if the recipe isn't tasting to your liking, you never want to view it as a failure. You must be resourceful, flexible, and adaptable to adjust your ingredients for better results.5. Lastly, top it off with a healthy sprinkle of Type A that enjoys being hyper-organized, so your program is built to top efficiency.I also love to follow recipes outside of work since I am the resident baker for friends and family. My other side hustle is being a dog mom-mager to my dog, Raylan (@raylan.thecavapoo). To manage my dog’s social media, I get to use my creative side by connecting with people and building community with dog parents and small businesses.

Dianna Lam's Current Company Details
Chime

Chime

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IT Program Manager
Dianna Lam Work Experience Details
  • Chime
    Information Technology Program Manager
    Chime Dec 2024 - Present
    San Francisco, Ca, Us
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  • Robert Half
    Project Manager Ii - Privacy
    Robert Half Sep 2023 - Dec 2024
    Menlo Park, Ca, Us
    Data retention (50%), data mapping (25%) and inventory management (25%)
    View
  • Pezzy Pets
    Operations Project Manager
    Pezzy Pets Aug 2022 - Sep 2023
    Pezzy Pets works with small-scale fishermen in Mexico to upcycle invasive fish species that NEED to be overfished into healthy dog/cat treats.
  • Affirm
    Compliance Lead
    Affirm Sep 2021 - May 2022
    San Francisco, California, Us
    Affirm's mission is to provide honest financial products to help improve people's lives with everyday spending. My primary responsibilities as the Compliance Lead were assisting with the Risk Assessments (RA) and GRC Tool implementation. I identified a gap in the process and introduced a review checklist to facilitate stakeholder meetings to be more focused, which reduced the total number of sessions. That improvement reduced the overall completion time by 33%.
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  • Credit Karma
    Senior Compliance Analyst - Privacy
    Credit Karma Mar 2020 - Sep 2021
    Oakland, California, Us
    As a Senior Compliance Analyst for the Privacy Team, my main goal was to operationalize programs and to help the team work more efficiently. Internal stakeholders would approach the privacy department with questions that interrupted their workflow. I created a centralized resource hub to answer the frequently asked questions, which allowed the team to prioritize their work and execute their initiatives. Percentage of the role: 50% Operational Support, 40% Program Manager duties, 10% Project Management duties
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  • Credit Karma
    Senior Compliance Analyst - Third Party Risk Management
    Credit Karma Sep 2018 - Mar 2020
    Oakland, California, Us
    As the Compliance Analyst, I built the Third Party Risk Management Program (TPRM) from the ground up. The overall process was dysfunctional. Several tools and entry points made it confusing for the end user. I consolidated it into a streamlined process into JIRA and replicated it for our international counterparts while taking General Data Protection Regulations (GDPR) into account. I learned how to build cross-functional programs and scale them.Percentage of role: 40% Program Management duties, 30% Project Management duties, 20% Systems implementation, 10% Process Improvement
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  • Credit Karma
    Compliance Operations Analyst - Business Development
    Credit Karma Mar 2017 - Aug 2018
    Oakland, California, Us
    Credit Karma's mission is for financial progress for all to empower with education and resources. My primary role as a Compliance Operations Analyst was collaborating cross-functionally to create workflows to streamline operations processes. I created content review workflows for the Product and Marketing teams to enable experimentation on product features. From there, Engineering could gather the approved copy and release their code more efficiently. By unlocking experiments, the company could compare variations of product features to measure revenue impact. Percentage of role: 40% Business Operations duties, 30% Program Management duties, 20% Project Management duties, 10% Process Improvement
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  • Lendup
    Business Unit Compliance Analyst
    Lendup Jun 2016 - Mar 2017
    Oakland, California, Us
    Within a year, was promoted to be a Business Unit Compliance Office Analyst. The role allowed me to view the industry and business in a different perspective. Attended pre-launch and post-launch reviews to ensure we are following the federal and state regulations in order to run a compliant business. Also created, conducted, and analyzed testing plans on a quarterly basis.
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  • Lendup
    Account Manager
    Lendup Jun 2015 - May 2016
    Oakland, California, Us
    LendUp’s mission is to give people an opportunity to a better financial health with quality credit that the banks won’t approve. LendUp’s innovative products have made it possible to save people millions of dollars. As an account manager, was the face of the company with answers and solutions to their problems. On a day to day basis, ensured that there were no gaps between our products and what we could offer customers. Was able to work on several projects (customer reported identity theft, social media, and case studies) and with a variety of teams.
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  • The Portal Group
    Junior Analyst
    The Portal Group May 2014 - Aug 2014
    Long Beach, Ca, Us
    On assignment at Toyota Motors USA, Inc. TMS Information Systems As a junior analyst, used Microsoft OneNote to help capture content in order to create a Master Site Inventory record-keeping system to ensure migration of sites. Helped create several mock-ups of websites to help show-case the new design and an updated version of Microsoft Sharepoint for site owners. Conducted in-depth research/training material about Microsoft SharePoint to create a Publishing Guide and End User Manual for content site owners.
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Dianna Lam Skills

Microsoft Office Microsoft Excel Powerpoint Event Planning Leadership Social Media Microsoft Word Time Management Works Well In A Team Community Outreach Teamwork Public Speaking Customer Service Communication Social Networking Management Microsoft Publisher Teaching Detail Oriented Critical Thinking Sharepoint Onenote Research Windows Marketing Data Analysis Social Media Marketing Business Strategy Creative Writing Marketing Strategy Organizational Leadership Social Innovation Microsoft Powerpoint

Dianna Lam Education Details

  • University Of California, Merced
    University Of California, Merced
    Management And Economics
  • Università Bocconi
    Università Bocconi
    Economics

Frequently Asked Questions about Dianna Lam

What company does Dianna Lam work for?

Dianna Lam works for Chime

What is Dianna Lam's role at the current company?

Dianna Lam's current role is IT Program Manager.

What is Dianna Lam's email address?

Dianna Lam's email address is di****@****rma.com

What is Dianna Lam's direct phone number?

Dianna Lam's direct phone number is +156229*****

What schools did Dianna Lam attend?

Dianna Lam attended University Of California, Merced, Università Bocconi.

What are some of Dianna Lam's interests?

Dianna Lam has interest in Llc, Hubspot, The Daily Show, Lift While You Lead Mentoring Network, The Beatles, Inc, Tasty, Community, Home Decor, Real Estate Title And Development.

What skills is Dianna Lam known for?

Dianna Lam has skills like Microsoft Office, Microsoft Excel, Powerpoint, Event Planning, Leadership, Social Media, Microsoft Word, Time Management, Works Well In A Team, Community Outreach, Teamwork, Public Speaking.

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