Dianna Lam Email & Phone Number

San Francisco, Ca, Us

Menlo Park, Ca, Us

Data retention (50%), data mapping (25%) and inventory management (25%)

Pezzy Pets works with small-scale fishermen in Mexico to upcycle invasive fish species that NEED to be overfished into healthy dog/cat treats.

San Francisco, California, Us

Affirm's mission is to provide honest financial products to help improve people's lives with everyday spending. My primary responsibilities as the Compliance Lead were assisting with the Risk Assessments (RA) and GRC Tool implementation. I identified a gap in the process and introduced a review checklist to facilitate stakeholder meetings to be more focused, which reduced the total number of sessions. That improvement reduced the overall completion time by 33%.

Oakland, California, Us

As a Senior Compliance Analyst for the Privacy Team, my main goal was to operationalize programs and to help the team work more efficiently. Internal stakeholders would approach the privacy department with questions that interrupted their workflow. I created a centralized resource hub to answer the frequently asked questions, which allowed the team to prioritize their work and execute their initiatives. Percentage of the role: 50% Operational Support, 40% Program Manager duties, 10% Project Management duties

Oakland, California, Us

As the Compliance Analyst, I built the Third Party Risk Management Program (TPRM) from the ground up. The overall process was dysfunctional. Several tools and entry points made it confusing for the end user. I consolidated it into a streamlined process into JIRA and replicated it for our international counterparts while taking General Data Protection Regulations (GDPR) into account. I learned how to build cross-functional programs and scale them.Percentage of role: 40% Program Management duties, 30% Project Management duties, 20% Systems implementation, 10% Process Improvement

Oakland, California, Us

Credit Karma's mission is for financial progress for all to empower with education and resources. My primary role as a Compliance Operations Analyst was collaborating cross-functionally to create workflows to streamline operations processes. I created content review workflows for the Product and Marketing teams to enable experimentation on product features. From there, Engineering could gather the approved copy and release their code more efficiently. By unlocking experiments, the company could compare variations of product features to measure revenue impact. Percentage of role: 40% Business Operations duties, 30% Program Management duties, 20% Project Management duties, 10% Process Improvement

Oakland, California, Us

Within a year, was promoted to be a Business Unit Compliance Office Analyst. The role allowed me to view the industry and business in a different perspective. Attended pre-launch and post-launch reviews to ensure we are following the federal and state regulations in order to run a compliant business. Also created, conducted, and analyzed testing plans on a quarterly basis.

Oakland, California, Us

LendUp’s mission is to give people an opportunity to a better financial health with quality credit that the banks won’t approve. LendUp’s innovative products have made it possible to save people millions of dollars. As an account manager, was the face of the company with answers and solutions to their problems. On a day to day basis, ensured that there were no gaps between our products and what we could offer customers. Was able to work on several projects (customer reported identity theft, social media, and case studies) and with a variety of teams.

Long Beach, Ca, Us

On assignment at Toyota Motors USA, Inc. TMS Information Systems As a junior analyst, used Microsoft OneNote to help capture content in order to create a Master Site Inventory record-keeping system to ensure migration of sites. Helped create several mock-ups of websites to help show-case the new design and an updated version of Microsoft Sharepoint for site owners. Conducted in-depth research/training material about Microsoft SharePoint to create a Publishing Guide and End User Manual for content site owners.

Bachelor Of Science (B.S.) In Management And Bachelor Of Arts In Economics, Management And Economics

Bachelor'S Degree, Economics