Dianna M. Gray Email & Phone Number

Birmingham, Alabama, United States

The Work Based Learning (WBL) Student Success Coach helps students navigate their secondary work-based learning options and career postsecondary options. Their primary objective is to ensure that as many children as possible are connected to the right fit for work based learning opportunities in high school, and the children that do not want to pursue postsecondary education are aware of excellent opportunities to join the workforce, enter an apprenticeship, or complete short-term training programs. This coach will drive student engagement with the organization’s work-based learning and postsecondary support portfolios.

Birmingham, Alabama, United States

Birmingham Corps has appointed the Community Engagement Specialist to the Birmingham Promise program. The specialist's primary responsibilities include providing support and assistance in the creation and implementation of various community service and education programs. Additionally, they will contribute to ensuring the overall smooth operation of Birmingham Promise and its initiatives within the Birmingham City Schools. The specialist's role is vital in fostering community involvement and promoting the success of the Birmingham Promise program in the city's educational institutions.

• Performed physical tasks, such as lifting and moving up to fifty-pound boxes, ensuring their proper placement in the designated area for shipment to customers. • Worked efficiently in the Induct area of the Fulfillment Center, processing shipments to be distributed to their respective shipment locations. • Utilized the Amazon product software to repackage damaged products, ensuring they were shipped to the correct location and contained all necessary components. • Ensured the removal of any hazardous products from the work area, contributing to the maintenance of a safe and secure environment.

Alabama

• Facilitated therapeutic visitations between parents and their children, ensuring the maintenance of a strong bond during challenging circumstances. • Provided Sitter Services to children who transitioned into the Department of Human Resources (DHR) system, offering support while they awaited placement in a foster home or other appropriate setting. • Offered Sitter Services to children during their hospital stays or while they were in foster homes, ensuring their safety and well-being. • Provided Behavior Aid services to children and teenagers in group homes or foster homes, effectively redirecting any derogatory verbal or physical behavior that could potentially harm themselves or others. • Offered transportation services to children, teenagers, and parents, ensuring their safe and timely arrival at visitations, placement locations, or foster homes. • Maintained detailed and accurate daily reports on services provided and their outcomes, which were submitted to the Department of Human Resources (DHR) for documentation and review.

Birmingham, Alabama Area

• Contacted customers with delinquent accounts, engaging in effective communication to secure payment and resolve outstanding balances • Adhered to all aspects of the Fair Debt Collection Practices Act (FDCPA), ensuring compliance with company policies and procedures. • Utilized automated collections software to record accurate and up-to-date information about the customer's financial status and the progress of collection efforts. • Established payment schedules and negotiated extensions of payment deadlines, working with customers to find mutually beneficial solutions. • Achieved weekly and monthly goals, consistently meeting or exceeding collection targets set by the company. • Successfully attained early achievement goals at the 3rd, 6th, and 9th months of employment, showcasing exceptional performance and dedication. • Recognized with the Rising Star Award in 2016 for outstanding contributions and exemplary work ethic. • Collected over $350,000 in outstanding payments within a span of 2.5 years, demonstrating strong financial recovery skills and a proactive approach to debt collection.

Started as a customer service associated then promoted within four months to KeyHolder. • Effectively managed and executed monthly sales planner projects and plan-o-grams for both hardline and softline departments, ensuring their completion within designated timelines. • Oversee and supervise the stock team and sales floor clerks, ensuring proper delegation, follow-up, and timely completion of tasks in a safe manner. • Successfully carried out store openings and closings, performed weekly cycle counts to maintain accurate inventory levels, and efficiently managed payroll responsibilities. • Consistently delivered excellent customer service to both customers and vendors, prioritizing their needs and providing assistance with professionalism and attentiveness.

• Operated company car/van, ensuring the safe and timely transportation of teams to designated inventory locations. • Distributed handheld devices to team members to facilitate efficient inventory management. • Supervised and managed inventory auditors, providing them with a clear plan of action to ensure a successful audit. • Conducted inspections of work completed by contractors and team members, ensuring quality standards were met. • Maintained effective communication with Store Managers, contractors, and crew members throughout the duration of the project, addressing any concerns and providing updates. • Completed inventory audits within specified timelines, allowing stores to remain open during operational hours. Provided store managers with regular updates on audit progress and ensured accurate completion of paperwork. • Timely submitted team payroll and mileage reports for processing, ensuring accurate and prompt compensation for team members.

Birmingham, Alabama Area

• Operated company car/van, ensuring the safe and timely transportation of teams to designated inventory locations. • Distributed handheld devices to team members to facilitate efficient inventory management. • Supervised and managed inventory auditors, providing them with a clear plan of action to ensure a successful audit. • Conducted inspections of work completed by contractors and team members, ensuring quality standards were met. • Maintained effective communication with Store Managers, contractors, and crew members throughout the duration of the project, addressing any concerns and providing updates. • Completed inventory audits within specified timelines, allowing stores to remain open during operational hours. Provided store managers with regular updates on audit progress and ensured accurate completion of paperwork. • Timely submitted team payroll and mileage reports for processing, ensuring accurate and prompt compensation for team members.

Inverness, Al

Performed back-office financial transaction processing for TIAA CREF, one of SunGard's largest Service Bureau clients. • Utilized specialized software such as SunGard Power Image, SunGard Omni Plus, and SunGard financial record keeping software to effectively manage and process transactions. • Consistently exceeded target goals for productivity and quality, demonstrating a high level of efficiency and accuracy in executing financial tasks. • Maintained strict adherence to Standard Operating Procedures (SOP), ensuring consistent and accurate processing of transactions while complying with industry regulations and best practices.