Dianne Baka Email & Phone Number

Richmond, Virginia, United States

• Administrative Support: Assisted CFO and Asset Managers in preparing monthly reports for multiple portfolios/properties. Reviewed, proofread, and compiled reports, submitted for approval, and delivered to investors by mail and e-mail. Submitted monthly and quarterly financial statements, guarantor certificates, and borrower’s certificates to lenders per stipulations in operating agreements. Researched market data for multiple cities/states and pulled data for quarterly market reports. Coordinated with Accounting to prepare and mail out annual tax documents to investors. Responsible for copying, scanning, and filing legal documents, processing and distributing incoming mail, shipping and receiving packages, and providing miscellaneous support as needed.• Technological Development: Assisted in the creation of new reporting package templates, standardized across all properties. Streamlined work processes for better efficiency and organization. Coordinated with IT to implement new investor database software and performed manual data entry of sensitive information.• Office Management: Maintained inventory, placed orders and managed deliveries of office supplies, kitchen amenities, and cleaning supplies. Troubleshot issues with printers and postage machines, submitted service requests, and coordinated with technicians. • Vendor Liaison: Single Point of Contact for all business card, stationary, office supply, kitchen supply, and cleaning supply orders for all CCP locations.

Richmond, Va

• Reception: Greeted incoming visitors, vendors, clients and tenants, and provided warm customer service, hospitality and refreshments.• Logistics: Managed office calendars, scheduled meetings, secured travel bookings, dinner reservations, and appointments.• Office Management: Maintained inventory and managed orders of office supplies, kitchen amenities, employee uniforms, and janitorial supplies.• Administrative Support: Responsible for answering and redirecting incoming calls, filing, copying, and scanning legal documents, processing and distributing incoming mail, shipping and receiving packages, sending certified mail, and providing miscellaneous personal assistance as needed.• Event Coordination: Organized company dinners, lunch meetings and special events. Worked with caterers to plan menus and arrange deliveries, supervised setup and breakdown, provided staging and decor.

Richmond, Va

• Client Support: Provided personalized consultations and effective customer service via phone and e-mail. Investigated issues and worked within parameters to provide satisfactory resolution. Developed a working knowledge of insurance regulations, industry standards, and the company’s products, services, and policies, so as to provide the best support to clients.• Sales: Identified customers’ requirements and worked withincompany’s parameters to offer the best product to meet theirneeds. Processed policy sales, modifications, cancellations and refunds.

Dallas, Tx

• Project Coordination: Reviewed, revised and finalized new siteacquisition documents for submittal. Assisted with lease andamendment document preparation. Submitted collocation applicationsto request approval for modifications to existing site equipment.• Assistant Project Management: Issued work assignments to independent contractors. Tracked and monitored project progress. Provided training to Site Acquisition Agents in documentation, processes and procedures. Created and maintained new standard company document templates and reference guides.• Administrative Support: Prepared monthly expense reports. Assisted with scanning, copying, and uploading legal documents.

• Performance: provided atmospheric entertainment and circus/variety arts for corporate events, galas, nightlife events, and theatrical shows. Fine art model for drawing, painting, and sculpture classes at colleges, arts institutions, galleries, and art studios.• Business Management: Coordinated all bookings, managed legal contracts and riders, maintained records, created and maintained professional website and social media presence.• Artistic Director: Created a repertoire of acts, managed all choreography, direction, costume design and construction, prop design and production.• Social media: Developed personal brand and maintained social media presence through website, Facebook fan page, and Instagram profiles.

• Project Coordination: Managed daily operations for interactiveonline advertising campaigns. Coordinated with clients, mediateams, creative agencies and sites to ensure campaigns deliveredin full and on time.• Data Entry/Management: Created, monitored and optimizeddigital ad tags. Created and maintained weekly campaign deliveryperformance reports.

• Data Entry: Performed data entry of campaign , trafficked digital ads.• Administrative Support: Provided support to multiple campaign managers while working under little supervision. Assisted the media teams with the creation of PowerPoint presentations for clients. Created invoices and issued to clients for approval. Worked extensively within Microsoft Excel to create spreadsheets, billing documents, charts and graphs.

Chicago, Il

• Box Office: Provided customer service. Processed ticket sales, hospitality complimentary tickets, and will call reservations. Prepared nightly cash deposits and sales reports.• Front of House: Assisted with set up and strike of shows and special events. Trained and managed company interns in box office and concession procedures.

Berkeley, Ca

• Box Office: Processed ticket orders, ticket exchanges, gift certificate sales/redemptions, and complimentary ticket voucher redemptions.Processed subscription renewals and new subscription orders. Prepared daily sales reports and individual show revenue reports. Prepared nightly cash deposit.• Patron Services: Provided customer service for patron base of 13,000 subscribers in addition to the general public.

San Francisco, Ca

• Development: Implemented company’s first in-house box office system. Created new customer service and ticket processing policies.• Box Office: Processed ticket orders and exchanges. Managed subscription renewals and new subscription orders. Prepared complimentary ticket packages for media trade agreements and promotional packages. Prepared daily sales reports and nightly cash deposit.