Provide leadership to assist clients to become more sociable in their environments and provide mental stimulation to seniors to keep them in a healthy mindset

Provided executive support to the President & VP Finance including creating daily and monthly reports, arranging meetings, recording meeting minutes, and coordinating travel and lodging.

• Conduct tours of the facilities to potential tenants.• Create contracts for monthly office rentals and services.• Process monthly invoices using QuickBooks.• Calculate optional billing charges for each tenant.• Process merchant transactions for Moneris & RBC.

Sales Support/Account Manager• Sales and client advocate working in liaison the sales team tocreate service quotations and contracts, plus providing pre andpost sales support to clients.• Track order progress from start to installation completion.• Maintained CRM client data.• Populate CRM database with order requirements to createdorders for the provisioning order managers.• Support entire client base on a day‐to‐day basis.• Project managed large client installations with multiple sites forall services.

Developed relationships with major companies to support their telecom services.Prepared contracts, proposals for client approval and executive signature. Provided telecom knowledge support to clients and sales team during client meetings.Prepared PowerPoint presentations to senior management and clients for sales proposals.Designed product training for staff and clients.Developed and designed a job skills matrix to identify strengths and weakness of the support staff in order to provided required training.Created materials and delivered the product and process training to the order provision team.First point of contact for the clients, supporting their telecom needs.Tracked order installations until completed, tested and accepted by the client.Scheduled tasks for the physical installation of voice and data orders for major clients.Inputted circuit requirements from sales order into computer language.Assisted the technicians with modifications to the files to troubleshoot any discrepancies.Provided programmers with necessary documentation to create patches as required.