Dianne Chico Email & Phone Number

Taguig, Ncr, Ph

Metro Manila, National Capital Region, Philippines

Taguig, National Capital Region, Philippines

• Collaborated with the team to produce engaging and informative multimedia materials, including videos, animations, infographics, and presentations, that effectively demonstrate the benefits and capabilities of the company's ERP system.• Created visually appealing emails with the team to convey important ERP updates and user support resources, tailored to the intended audience.• Worked closely with my mentors and colleagues who are experienced in using the ERP system to gather relevant details and guarantee the accuracy and consistency of the content we produced.• Assisted in devising and implementing strategies to enhance ERP system adoption. This includes coordinating webinars, conducting virtual demonstrations, and producing comprehensive user manuals and documentation.

Cainta, Calabarzon, Philippines

• Managing all aspects of the business and its day-to-day operations, including customer relations, operational efficiency, and the development of online sales and marketing initiatives.• Utilized MS Excel to compile and analyze sales and revenue data to ensure business goals were met.• Developed and built the business from startup to generate a steady sale, including development of marketing campaigns and partnership strategies• Created a Facebook business page with over 1,000 active users, using the platform to generate more than PHP 1 million in revenue and 15% net profit margins.• Promoted products on social media and word-of-mouth initiatives, resulting in a consistent increase in revenue.

Calabarzon, Philippines

• Managed social media presence across multiple social platforms, including Facebook, Tiktok, and Instagram.• Respond to inquiries via social media channels, facilitating appointment booking and coordinating visits with clients.• Worked collaboratively with other staff members to ensure smooth operations of the office and excellent customer service for visitors.

Pasig, National Capital Region, Philippines

• Assisted with the preparation and processing of insurance policies, including verifying customer information and reviewing policy details for accuracy• Participated in team meetings and contributed to discussions on improving processes and enhancing customer experience• Shadowed and provided support to experienced insurance agents, gaining insight into their day-to-dayactivities and learning about the industry• Utilized various software programs, such as Microsoft Excel and Word, to create reports and manage customer information• Developed and presented a project or presentation to management, showcasing skills, and knowledge gained during the internship