Dianne Dixon Email and Phone Number
rancho cordova, california, united states
Dianne Dixon's Location
Sacramento, California, United States, United States
Dianne Dixon's Contact Details
Dianne Dixon work email
- Valid
- Valid
Dianne Dixon personal email
n/a
About Dianne Dixon
Over 15 years experience in loan servicing, including underwriting, processing, funding, loss mitigation, credit reporting, cash processing, modifications and correspondence. Received recognition as one of the top producers of my department. Recent experience in processing conventional and FHA mortage loans.
Dianne Dixon Work Experience Details
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Customer Service RepresentativeVsp Vision Care Dec 2013 - PresentRancho Cordova, Ca -
Customer Care SpecialistSearchpros/Five Star Bank - California May 2013 - Jun 2013· Input applications into Calyx Point Software · Contacted borrowers to obtain missing documentation · Prepared loan packages for funding· Followed up on post closing documents -
Administrative Assistant Ii At Sacramento Credit UnionAppleone Oct 2012 - Mar 2013Review assigned loan applications for data completion and request additional documents or information as neededEvaluate loan applications and prepare loan package for submission to Loan UnderwriterInput and update tracking system in Point SoftwareOrder, compile, assemble and review documentation needed to obtain final credit approval within time frames established by departmentPrepare and deliver appropriate loan decision letter to borrowerConfirm recording of legal documents post fundingCoordinate shipping of loan file to applicable Investor within allotted timeClear any Investor suspensions(s) within specific time periodIdentify any potential issues or challenges and work with Loan Underwriter and Loan Officer to resolve -
Real Estate Loan ProcessorSafe Credit Union Dec 2011 - Aug 2012North Highlands, CaProcessed title order requestsReviewed preliminary title reports and procured requirements to clear encumbrancesOrdered and reviewed appraisalsPrepared and submitted documents to County Recorders OfficeReviewed and verified information provided to insure all loan conditions were met Prepared and sent loan documents to escrowProcessed loan packages for fundingManaged loan pipeline of 40-60 accountsReduced processing time for modifications by 50% -
Account Research LeadHomeq Servicing Corp/Barclays Oct 2009 - Aug 2010System conversion training using webinarAssisted Manager in assigning and directing workflow of team membersGenerated reports detailing workload using a variety of tools; Microsoft Excel, Microsoft Access and other database systemsPerformed quality reviews on team members workAssisted less experienced team members with unusual or complex inquiresMade recommendations for training and development needs of team membersIndependently composed letters to customers reflecting resolution of disputes or inquiries based on research and analysisAssisted customers to resolve non routine inquiries that required extensive researchDocumented actions taken timely and accuratelyAssisted in revising and implementing Policy and Procedures updatesParticipated in projects and process improvement initiativesAnalyzed daily and monthly operating results and assisted with updating performance and quality tracking systemsMaintained personal productivity over 100% and quality over 99%
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Loan Servicing Specialist 2Homeq Servicing Corp/Barclays Apr 2008 - Oct 2009Researched and resolved issues with missing and misapplied paymentsCapping and posting funds for modifications based on the modification contract, averaging over 300 loans per monthUsed Access, Cognos and Excel for daily reportsReviewed credit bureau exception report daily, back up co-workers on reports for process stops, payments on multiple loans, principal curtailments and modificationsAssisted Team Leads with quality reviews, using a variety of MSP screensTrained co-workers in credit bureau reporting and modificationsCreated form letters for use in on-line letter writer systemConsistently one of the departments top producers, with productivity averaging over 110% while maintaining quality over 99% Received recognition for being the top producer of the year
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Loan Servicing Specialist 2Homeq Servicing Corp/Wachovia Nov 2004 - Oct 2007Thoroughly researched payments histories and application of payments to correct credit reporting as neededIndependently composed letters to customers reflecting resolution of disputes based on research and analysisHelped implement processes to maintain department consistencyCross-trained in account research and escrow
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Workout Specialist 2Homeq Servicing Corp/Wachovia Oct 2000 - Oct 2004Worked with borrowers having long-term financial issues to resolve delinquency and maintain a current standing on their accountImplementation of payment plans or reinstatementsReviewed accounts for Short Sales, Settlements and Deeds in LieuReviewed borrowers financial and credit records including bank statements, tax returns and credit reportsRequested and reviewed property inspections and appraisalsSubmitted analysis and recommendations for management review and approvalWorked with Attorneys, Real Estate Agents and Escrow Agents to minimize company lose and avoid further delinquencies
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Collector 2Homeq Servicing Corp/Wachovia Dec 1998 - Sep 2000Collected payments on accounts with 30 to 59 days delinquencyReviewed financial information provided by the borrower to help bring account up to dateImplemented payment plans and reinstatements as appropriateReferred borrowers to other departments such as Loss Mitigation and Foreclosure
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Customer Service RepCommercial Credit Jun 1997 - Nov 1998Took and processed loan applications, reviewing credit reports and financial information to match the applicant with the best loan product for their needsGathered all documentation required for funding the loan and reviewed loan documents with the applicant at signingReviewed market evaluations and appraisalsCompleted property inspections in the fieldCollected and posted payments as received by mail or walk inRepresented the company in small claims court to obtain judgments on defaulted accounts
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Loan Funder And BuyerAuto Dealers Acceptance Corp Jun 1995 - Jun 1997Processed and funded sub-prime loans for car dealershipsGathered and verified all documentation required for release of funds, including financial documents, credit reports, sales contracts and titlesReviewed and approved auto loans up to $20,000Advised dealerships of loan approval terms and conditionsResponsible for hiring and training of new personnel
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Sales RepRiver City Kirby Co Oct 1989 - May 1991Responsible for direct retail sales of home maintenance systemsDeveloped independent leads and scheduled appointmentsWorked with prospective buyers to complete salesObtained required documents for financing
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ManagerCpi Corp Jun 1983 - Sep 1986Managed portrait studio with up to eight employeesResponsible for hiring, training and scheduling employeesCompleted weekly production and sales reportsWorked with customers to take portraitsRetail sales of finished portraits to customers
Dianne Dixon Skills
Mortgage Servicing
Loss Mitigation
Mortgage Lending
Loan Servicing
Loans
Call Center
Credit
Banking
Loan Modifications
Risk Management
Process Improvement
Customer Service
Policy
Lotus Notes
Software Documentation
Access
Coaching
Microsoft Excel
Performance Management
Microsoft Word
Underwriting
Training
Outlook
Team Leadership
Finance
Refinance
Credit Analysis
Financial Analysis
Microsoft Office
Financial Services
Recruiting
Foreclosures
Loan Origination
Analysis
Real Estate
Mortgage Banking
Powerpoint
Budgets
Fha
Mortgage Underwriting
Short Sales
Default
Management
Customer Satisfaction
Sales
Administrative Assistants
Human Resources
Leadership
Data Entry
Vendor Management
Dianne Dixon Education Details
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General Education -
Barclay CollegeLegal Assistant/Paralegal
Frequently Asked Questions about Dianne Dixon
What company does Dianne Dixon work for?
Dianne Dixon works for Vsp Vision Care
What is Dianne Dixon's role at the current company?
Dianne Dixon's current role is Customer Service Representative at VSP Vision Care.
What is Dianne Dixon's email address?
Dianne Dixon's email address is ly****@****rst.com
What schools did Dianne Dixon attend?
Dianne Dixon attended San Joaquin Delta College, Barclay College.
What skills is Dianne Dixon known for?
Dianne Dixon has skills like Mortgage Servicing, Loss Mitigation, Mortgage Lending, Loan Servicing, Loans, Call Center, Credit, Banking, Loan Modifications, Risk Management, Process Improvement, Customer Service.
Who are Dianne Dixon's colleagues?
Dianne Dixon's colleagues are Chelsea Norville, Vladimir Владимир, Lucilo Borges Cinalli, John Mazziotti, Courtney W., Rodney Betz, Sammeka Gibbs.
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