Dianne Downs

Dianne Downs Email and Phone Number

Network Administrator @ Department of Veterans Affairs
washington, district of columbia, united states
Dianne Downs's Location
Germantown, Maryland, United States, United States
Dianne Downs's Contact Details
About Dianne Downs

Bachelors in Information Technology Specializing in Network Administration.Associates in Business Administration: Perform a wide variety of executive secretarial and administrative duties as required by daily operationsRepresent a non-profit organization to the public, businesses, and other agencies at the request of the Regional DirectorReview and summarize miscellaneous reports and documents; prepare background documents as necessary. Receive and distribute incoming mail; review and evaluate mail to identify those items requiring priority attention of the Regional Director.Independently respond to letters and general correspondence of a routine nature.Make travel arrangements for the Regional Director two other executives; maintain appointment schedules and calendars for the Regional Director two other executives; arrange meetings and conferences. I was employed as a System Administrator and Database Administrator in telecommunications for 10 years with a global corporationVeteran of the United States Coast Guard.Specialties: Exemplary customer service skills, including dealing effectively with the public, and staff, in person and over the phoneExpert level experience with Remedy, Siebel, Citrix, Windows 2000/XP/2003, Windows Server 2003/2008, SQL, VB 2005, Access 2003/2007, .NET, Microsoft Office: Word, Outlook, Powerpoint & Excel,Certifications: Wygant IVR Administrator, Teledata Voice Mail Administrator, Digital Sound/Pulsepoint Administrator, Tadiran Coral Administrator, Tadiran Coral Advanced Technician

Dianne Downs's Current Company Details
Department of Veterans Affairs

Department Of Veterans Affairs

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Network Administrator
washington, district of columbia, united states
Website:
va.gov
Employees:
130324
Dianne Downs Work Experience Details
  • Department Of Veterans Affairs
    Network Administrator
    Department Of Veterans Affairs Jan 2011 - Present
    Washington D.C. Metro Area
    Respond to customer service requests via telephone, email, and trouble tickets. Provide desktop support. Perform troubleshooting analysis of servers, workstations, and associated systems. Manage customer accounts and permissions via Active Directory. Configure workstations, laptops, and cellphones. Manage Video Teleconferencing equipment. Perform imaging of laptops and desktops. Perform server backups and restorations. Assist customers in installing and using Private Key Infrastructure on laptops, desktops, and PDAs.
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  • Avaya Government Solutions
    Lan Administrator 2
    Avaya Government Solutions Mar 2010 - Jan 2011
    Washington D.C. Metro Area
    Respond to customer service requests via telephone, email, and trouble tickets. Provide desktop support. Perform troubleshooting analysis of servers, workstations, and associated systems. Manage customer accounts and permissions via Active Directory. Perform imaging of laptops and desktops. Perform server backups and restorations. Assist customers in installing and using Private Key Infrastructure on laptops, desktops, and PDAs.
  • Jews For Jesus
    Public Relations
    Jews For Jesus Mar 2005 - Mar 2010
    Rockville, Md
    Perform a wide variety of executive secretarial and administrative duties as required by daily operations Represent a non-profit organization to the public, businesses, and other agencies at the request of the Regional Director Review and summarize miscellaneous reports and documents; prepare background documents as necessary. Receive and distribute incoming mail; review and evaluate mail to identify those items requiring priority attention of the Regional Director. Independently respond to letters and general correspondence of a routine nature. Make travel arrangements for the Regional Director two other executives; maintain appointment schedules and calendars for the Regional Director two other executives; arrange meetings and conferences.
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  • Discovery Communications
    Telecommunications System Administrator
    Discovery Communications Jan 1995 - Oct 2003
    •Integral part of the team that planned and executed the consolidation and move of DCI’s Headquarters, •Primary tech for the setup of Discovery Communications Technical Center. •Provided end-user customer support to all offices in the United States •Performed advanced programming and prevented toll fraud by using least-cost routing and toll restrictions to add security in the PBX•Created and managed auto-attendants in the Wygant IVR and Digital Sound/Pulsepoint voice mail systems•Created auto attendants and built ACD groups for the several internal customers•Used PRI protocols to link national offices via network nodes for single office national dialing•Created and managed the Telecommunications Master database for managing numbering plan and tracking circuit IDs in the U.S. •Managed all end-user peripheral equipment from initial purchase through vendor contacts.•Conducted user training for system components
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  • United States Coast Guard
    Electronics Technician First Class
    United States Coast Guard Mar 1985 - Apr 1993
    TOP SECRET CLEARANCE•Navigation Supervisor: Supervised 11-member team. Responsible for creating and managing maintenance schedules for operational systems such as X and S-band radars, air search radars, TACAN, IFF, SATNAV, LORAN, GPS, and MITEL. Trained and cross-trained the crew•Created a Damage Control Manual which established both policy and detailed processes and procedures •Duty Master at Arms for a 200-member crew •Emergency Maintenance Division Supervisor: Headed 16-member team of experts that inspected and repaired shipboard radars aboard USCG vessels from Portland, ME to New York, NY Concomitantly trained and cross-trained these crews•Transmission Station Technician: Performed maintenance and repair of high-power/microwave transmitters, transmission lines, and antenna patch panels. Climbed antenna towers to repair/weather-seal antenna couplings. Prepared lesson plans, trained and cross-trained the crews
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Dianne Downs Education Details

Frequently Asked Questions about Dianne Downs

What company does Dianne Downs work for?

Dianne Downs works for Department Of Veterans Affairs

What is Dianne Downs's role at the current company?

Dianne Downs's current role is Network Administrator.

What is Dianne Downs's email address?

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What is Dianne Downs's direct phone number?

Dianne Downs's direct phone number is +130196*****

What schools did Dianne Downs attend?

Dianne Downs attended American Intercontinental University, American Intercontinental University.

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Dianne Downs's colleagues are Hannah Messina, Carl Lymous, Schafer John, Lewan Green, Megan Edson, Jason Rhodehouse, Daniele Lee.

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