Dianne H Email and Phone Number
I have over 22 years with NatWest, which has taken me across many different areas of the bank: Consumer Credit, Commercial Credit & Charge Cards, Continuous Improvements, Incident Management, Card Production, Fulfilment & Stock Management, Service Assurance Manager in Payments being one people to have created and implemented the internal code of conduct process. 2018 I became Manager of TrustAssured, dealing with PKIs (public key infrastructure) and HSMs (hardware security module) then in 2022, I moved to Digital, Service Management as a Service Digital Manager, still working with Trust Service, supporting annual attestations and working more with change projects and supplier activities.I have an accreditation as a continuous improvements facilitator and an accredited interviewer. I have a City & Guilds in IT for Word and Excel and I have added to this with an Advance Accounting in Excel as well as a FrontPage course.
Natwest Group
View- Website:
- natwestgroup.com
- Employees:
- 20624
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Digital Services ManagerNatwest Group Aug 2022 - PresentStill working with TrustAssured and the PKI infrastructure.
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Trustassured Delivery ManagerNatwest Group Jan 2021 - Aug 2022Southend-On-Sea, England, United KingdomWorking more specifically on change/project activities within the industry as well as supporting on annual attestations.Getting more involved in customer contracts and legal counsel.Managing incidents as and when they arise.Updating/changing internal processes to streamline and safeguard all concerned or to just improve the process for the better.
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Service Assurance ManagerNatwest Group May 2015 - Aug 2022Southend-On-Sea, England, United Kingdom- Organise and facilitate the renewal of Code of Conduct Certification for different payment types that the Bank use to process transactions - Collate/review the Scheme documentation- Review and updated the process flow to simplify this process- Provide instruction training to deliver against timelines- Project manage, write plan, identify risks, set timelines
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Trustassured & Investments ManagerNatwest Group Jan 2020 - Dec 2020Southend-On-Sea, England, United Kingdom
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Trustassured ManagerNatwest Group Jul 2018 - Mar 2020Southend-On-Sea, England, United Kingdom
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Contract Analyst, Contract ManagementNatwest Group Sep 2009 - May 2015Southend On Sea, United KingdomI manage a small team that makes the changes/updates to the fulfilment stationery packs that get sent out with the Groups Credit and Debit cards. More recently I have also taken on the stock management role for all the Groups plastics and modules.
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Incident Management SpecialistNatwest Group Dec 2006 - May 2009Southend-On-Sea, England, United KingdomSupport the business on incident management with 3rd party suppliers.
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Team Leader - Relationship ContactNatwest Group Jun 2004 - Dec 2006Southend-On-Sea, England, United KingdomManaged a team of relationship contacts support commercial clients. Team of 7, covering a variety of products.
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Relationship Contact -Commercial Credit CardsNatwest Group Jan 2003 - Jun 2004Southend-On-Sea, England, United KingdomRelationship contact fir blue chip corporate accounts, providing specialist customer service as required by the clientele
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Customer Service RepresentativeNatwest Group Sep 2001 - Jan 2003Southend-On-Sea, England, United KingdomCustomer telephones advisor within consumer credit cards. Supporting with all customer enquiries and queries.
Dianne H Education Details
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Southend CollegePass -
Parsloes Manor Comprehensive
Frequently Asked Questions about Dianne H
What company does Dianne H work for?
Dianne H works for Natwest Group
What is Dianne H's role at the current company?
Dianne H's current role is Digital Service Manager at NatWest.
What schools did Dianne H attend?
Dianne H attended Southend College, Parsloes Manor Comprehensive.
Who are Dianne H's colleagues?
Dianne H's colleagues are Shobhit Singh, Nitin Kumar, Manish Songra, Himanshu Wadhwa, Shilpy Jain, Helen Cox, Tuan Tam Phan.
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