- Responsible with communicating with customers through live chat and email using Zendesk and Team Support- Providing information regarding the product for presale inquiries.- Reassuring and providing solutions to customers experiencingissues using the product and services.- Testing software updates on TestFlight before rolling out tocustomers to check for bugs or issues with the latest version.- Providing remote support to customers who are not tech-savvy/requests a remote session.- Assist in refunds and billing concerns.- Assist in login issues like password reset, verification issues, etc.on website and app.- Assist in troubleshooting connection issues.- Bringing a human touch to a digital product by providing friendly and reassuring, yet professional and knowledgeable best-in-class support to customers

- Being the first point of contact of guest, we welcome guests upon arrival and perform all check-in and check-out tasks and Inform customers about payment methods and verify their credit card data. Also be able to Upsell additional facilities and services, when appropriate.- Respond to clients’ complaints and concerns in a timely and professional manner ensuring them a comfortable stay at the hotel.- Manage online and phone reservation and Register guests collecting necessary information (like contact details and exact dates of the guest’s stay), and maintain updated records of bookings and payments.- Manage and update bookings online on Agoda, Traveloka, and Booking.com. Update available rooms on booking sites and book reservations on hotel system.- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs and satisfaction.