▪Manage and direct all daily function in the Quality Assurance & Performance Management Administration (QAPMA), Quality Resource Unit for ten (10) staff which includes the planning, scheduling, and coordinating of work to assess and solve problems associated with provider performance and improvements on a day-to-day basis for people with disabilities.▪ Provide oversight of the agency’s financial audits of providers in managing people supported personal funds to verify compliance with policy, procedures, and regulations to ensure people supported are not exploited.▪ Provide oversight in reviewing and assessing incidents for a team who is required to monitor the results of serious reportable incidents against providers for people supported to verify compliance because of the investigations conducted.▪ Analyze complex data from various data sources to create written summary reports to determine next steps to identify gaps in performance; recommend improvements; conduct trainings; and identify best practices in review of issues and incident data.▪ Enforce sanction action against Providers who fail to comply with regulations requiring a plan of corrections for resolution.

▪ Planned, organized, and conducted audits, examinations and reviews of a broad array of District government operations, programs, and activities by assessing performance measures and financial records to determine compliance.▪ Provided analytical and evaluative expertise by conducting extensive and complex research, data collection, and program evaluations to translate work into findings, recommendations, program proposals, action plans, procedures, and other guidelines to improve the quality and delivery of programs and services in the District government.▪ Performed fieldwork and conducted inspections as necessary through review of policy and procedures; laws; regulations; and best practices. Evaluated management’s policies, procedures, and practices for recommendations of improvements in an agency’s operations and conveyed results to executive team members of agencies.▪ Assessed the delivery of District government services for economy, efficiency, and effectiveness and evaluated whether agencies are achieving goals, objectives, and the overall agency mission.▪ Prepared written, objective, accurate, and timely reports that identified issues with potential dollar savings and revenue generating opportunities.

▪ Worked collectively with high-level stakeholders in establishing infrastructure for continuous quality improvements in the work place by conducting program analytical functions for foster care youth and adults.▪ Analyzed and evaluated (quantitative and qualitative basis) the effectiveness of the program’s outcomes in meeting State mandated goals and objectives.▪ Direct liaison with the Information and Technology team in developing and modifying database systems fields and in creating special reports for management and the Providers.▪ Facilitated training for staff in the areas of Microsoft applications; analysis of data and human performance improvements; and the methods of tracking a client's activities and services to determine outcomes.▪ Created Standard Operating Procedures (SOP) for clients and staff flow charts for the management team.▪ Reviewed subcontractor's performance on a quarterly basis to determine if the program complies to all requirements as set forth by their contract.▪ Reviewed and evaluated data reports as to the program’s actual performance in comparison to the projected goals. Conducted quarterly quality assurance audits of procedures, data, and performance of the staff.▪ Collaborated with senior management to identify business and performance gaps to create an intervention plan for improving the overall system for the staff and clients.▪ Provided solutions in addressing challenges and/or barriers to support DHS adapt to the changes within the system.

▪ Responsible for creating begin-to-end documentation and ensuring cross-functional management systems were in place at the Achieving Independence Center (AIC). Responsible for establishing specified outputs utilizing real-time measurements to assess performance and service opportunities impacting positive outcomes.▪ Provided oversight responsibility for six subcontractor's budgets in collaboration with the Lead Agency and coordinated the implementation of activities to ensure systems were productive and worked effectively.▪ Partnered with the Information Systems Unit at the Department of Human Services to ensure the database worked efficiently through review of performance data to improve compliance.▪ Responsible for creating reports and conducting research on best practices to determine if the systems were performing at the highest level. Created quality assurance protocols in collaboration with the Lead Agency to ensure implementation and ongoing maintenance of proper documentation.