Dianne Jester Email & Phone Number

Retail Banking, Training and Branch Management Director with 25 years of banking experience. Currently manage six banking locations, which include six branch managers, 42 Teller/CSR’s and 12 part time tellers. Involved in creation of new products, advertising and bank-wide promotions and bank-wide training. Strong knowledge of banking, excellent customer service, sales, training and team building skills.Vice President Retail BankingDirector of Branch OperationsDirector of TrainingResponsible for support and development of staff for six banking locations totaling 90 employees for a $225 million bank.• Leader of monthly manager meetings• Leader of monthly employee Sales meetings• Develop and implement operational procedures for tellers/CSR’s• Design and implement sales promotions, banking brochures and advertising• Make outside calls and cold calls• Member of Bank’s Strategic Planning Board• Leader of the Product Development Team• Perform existing employee evaluations, new employee interviews and termination when necessary• Organize bank’s community activities• Plan weekly staff scheduling for all locations• Establish and manage bank-wide audits of tellers, vaults, ATM’s and cash dispensers• Backup to IT Department (work with Sparak Core System, Gold Image, Check Imaging, and Internet Banking• Member of the Bank IT Committee• Redesigned Union Bank website to be implemented by S1• Administrator of Teller Suite, Gold Image, Harland eFunds application, Sales Pro and Harland Deposit Pro New Account System• Develop and present training programs on sales, customer service, policies & procedures, bank products/services, coaching, leadership and management• Created, implemented and maintain Teller and New Account Incentive• Created Bank Training Program in 1995 to current (includes Teller Training Manual, Policy & Procedure Quiz, Assessment Test, 2/4/6 week employee reviews• Coordinator of the FDIC Money Smart ProgramSpecialties: Areas of Expertiseo Product Managemento New Product Developmento Sales Managemento Teller and New Account Systemso Branch Banking (traditional & in-store)o Operational, Sales and Product Trainingo Created and update manuals on procedures for Teller Banking Basics, New Account Procedures, Bank Contingency Plan, Teller Transaction Procedures

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