Dianne Johnston Email and Phone Number
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• 30 + years of comprehensive experience in the Mortgage Industry• 10 + years’ experience managing group (Quality Assurance Analyst/Subject Matter Expert/Quality Control Team Lead) • Keen focus placed on verbal and written communication skills; field management; leadership & training; and adhering to file and project deadlines• Constant attention placed on exceeding both company and industry standards• Appreciate diversity within the team and create an atmosphere of trust and respect• Ability to work independently or in groups to achieve company objectives• Awarded recognition for: Employee of The Month, as well as multiple division awards for exceeding productivity standards in units and volume• Proficient with Microsoft Office (Word, Excel and Outlook), • Experienced in mortgage lending software including Encompass, ACES, Mavent, Empower, Uniform, Impact, and Loan Logics and Leads360. WPM 55+
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Risk AnalystFirst Guaranty Mortgage Corporation® Nov 2018 - PresentPlano, Texas, Us
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Quality Control AuditorWyndham Capital Mortgage Sep 2014 - Aug 2018Charlotte, North Carolina, Us• Extensive Mortgage Underwriting audit review requiring in depth Conventional, FHA and VA policy knowledge.• Take ownership and independently manage subsets of audits with minimal oversight from direct supervisor. Assist team members as required.• Ensure all loans are underwritten in strict accordance with all required guidelines, including Investors, FNMA, FHLMC, FHA and VA plus any overlays by Wyndham Capital Mortgage Lending. Maintain a thorough understanding and complete knowledge of loan documents and products. • Analyze risk as it relates to investment of quality loans • Understand and adhere to all DU/LP guidelines, existing and/or changes to internal and external guidelines and processes and procedures• Provide day-to-day coaching and guidance to Operations staff. Build and maintain relationships with business partners, managers and staff to strengthen governance, risk and control environments, as appropriate -
Quality Control Team LeadRound Point Mortgage May 2013 - Sep 2014• Successfully perform key job functions of the QC Team Lead role at a high level of complexity, scope and autonomy. • Write prefunding/post funding audit policies and procedures, implement software integration for audit, coordinate audit team findings to implement audit plans; including audit background, preliminary objectives/scope, audit budget, audit execution schedule, affected departments, contacts and expectations. Prepare and comprehend written and oral training materials to effectively handle all types of loan underwriting findings• Conduct first and second level review of QC Auditor work and documentation; leverage Quality Control Manager (QCM) guidance as needed. Assist team members as required.• Review audit documentation, perform analysis, validate/document risk, finalize with CAO and write test procedures based on control QC findings and compliance checklists• Assist with tracking results of prior audits, identifying audit themes across organizations and determining if appropriate corrective action has been taken regarding significant audit concerns.
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Senior Underwriter 4Wells Fargo Home Mortgage Aug 2010 - May 2013• Level 3C underwriter in Three Step platform • Assisted in training classes and well as conducted them.• Trained with the CORE platform• Level 4C Underwriter in Centralized Division; underwrite initial loans, review resubs, complete loans to go to closing. • Completed loans that need to be 2nd level declined and sent for final decline as a backup to the SLR team.• Reviewed test case files for underwriter’s seeking authority approval.• Acts as backup for lending manager in his absence on a daily basis.• Assisted in distributing the daily pipeline Report.• Mentor other underwriters with level 1C to 4C issues.• Mentor LDS and LDS Managers on file issues and policy procedures.• Corrected closing issues for the closing managers.
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Quality Assurance AnalystIbm Jan 2010 - Jun 2010Armonk, New York, Ny, UsWorked on creating tests cases, performance testing, and writing procedures for the Impact platform.Currently, co-lead an operations testing team as a Quality Assurance Analyst/Subject Matter Expert for IBM's new platform designed to perform Loan modification for the Hamp program. -
Sr. Account Manager/UnderwriterIbm-Lender Business Process Services Sep 2007 - Jun 2010I was hired as a Sr Processing Manager for the LBPS Fulfillment Mortgage center of IBM, worked for 1 yr creating tests cases, testing them and writing procedures for the Impact Platform. In 2008 I was responible for running the Setup department of the LBPS BPO process, keeping the workflow constantly flowing smoothly and keeping the Service level agreements on track that was maintained at 100% at all times. After that was up and running, I was part of the underwriting team. I have been part of a team that has presented floor demos on the Imapct system to new clients and currently I co-lead an Operations Testing Team that is testing and writing test cases and procedures for the new Platform designed to perform Loan modification for the Hamp program that the government has started, I have become a Subject Matter Expert in the Home Affordable Mortgage Program (HAMP) Platform that IBM has created.
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Sr. Account ManagerNew Century Mortgage 1999 - 2007Los Angeles, UsPrimary Responsibility to maintain 10-25 Correspondent Broker accounts on a daily basis. Obtained 100% accuracy on processing all requested closing dates. Averaged 10-30 Million dollars a month revenue for the company by successfully closing all loans in a 75-100 file pipeline. Averaged between 30-50 closed loans a month depending on market conditions. Communicated on a daily basis with all external brokers to assure a high level of efficiency and customer satisfaction. -
Mortgage AnalystMain Street Home Mortgage Jan 1998 - Jan 1999Reorganized an existing Sub-Prime Mortgage Department, and successfully reduced fall-out of all loans being processed for closing.Independently graded and processed A thru D loans as needed for five loan officers.Created loan closing packages and preformed post-closing tasks.Created matrixes and rate sheets for sub-prime market.
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Inside Sales ConsultantNational Lending Center, Inc Jan 1996 - Jan 1998Reviewed Credit ReportsApproved and processed loans for multiple assigned Loan OfficersPrepared Daily Rate Sheets for all Loan OfficersPrepared Monthly Reports for Management Team.
Dianne Johnston Skills
Dianne Johnston Education Details
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College Of DupageBusiness Management
Frequently Asked Questions about Dianne Johnston
What company does Dianne Johnston work for?
Dianne Johnston works for First Guaranty Mortgage Corporation®
What is Dianne Johnston's role at the current company?
Dianne Johnston's current role is Risk Analyst - Mortgage Lending.
What is Dianne Johnston's email address?
Dianne Johnston's email address is di****@****ner.com
What is Dianne Johnston's direct phone number?
Dianne Johnston's direct phone number is +163093*****
What schools did Dianne Johnston attend?
Dianne Johnston attended College Of Dupage.
What skills is Dianne Johnston known for?
Dianne Johnston has skills like Credit, Mortgage Lending, Training, Customer Service, Loans, Software Documentation, Leadership, Underwriting, Analysis, Business Analysis, Banking, Management.
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