Dianne Libria Email & Phone Number

Australia

• Manage customer inquiries through email, chat, phone, and social media, ensuring timely and accurate responses.• Handle order-related issues, including tracking, returns, exchanges, and billing disputes, maintaining high customer satisfaction.• Resolve customer complaints by investigating issues, providing solutions, and escalating when necessary.• Provide technical support for the eCommerce platform, assisting with website errors and guiding customers through the checkout process.• Oversee order management processes, verify payment information, update order statuses, and coordinate with fulfilment teams.• Collect and analyse customer feedback to identify areas for service improvement.• Handle high-stress situations and escalate issues with professionalism and efficiency.

Australia

 Greeting guests upon arrival and making them feel welcomed Responsible for checking in and out Guests, charging and giving receipts, showing guests around the hotel whenever needed, making sure guests filled in their guest forms, and checking all of the hotel's daily data for night audits Assigning rooms and taking care of administrative duties such as answering phone calls and emails, giving assistance to supervisors, making reservations, and chasing payments from corporates and travel agents Processing guest payments Utilizing Excel to streamline forms/spreadsheets to increase efficiency and reduce data entry errors. Introduce updated technology and tools to improve reception productivity Direct, coach and manage housekeeping staff team to ensure all standards and operating procedures Inform guests of various matters such as transport and restaurant advice Accommodating general and unique requests Settling conflicts and resolve issues or complaints of guests appropriately Following and finishing checklists Accounting balance before shift end

Queensland, Australia

 Carried out customer service duties by telephone, electronic and face to face contact Processed sales efficiently and assist customers with inquiries Handled cash register money handling, collect payments and operate cash registers Assisted in stock control and maintenance including daily stock quality check Store opening and closing procedures Engaged in general cleaning and tidying in the store Dressing up displays (mannequins) Decorated the store for upcoming events and occasions Accepted additional responsibilities such as working on non-rostered days

Queensland, Australia

 Reception duties by telephone, electronic, and face to face contact Processed sales efficiently and assist customers with inquiries Answered inquiries, and providing general customer service assistance to the staff and public Assisted in stock control and maintenance Engaged in daily stock quality check Store opening and closing procedures Carried out general cleaning and tidying in the store

Bachelor'S Degree, International Tourism And Hotel Management

Diploma Of Education, Hotel Management

High School Diploma