Dianne Walker Email & Phone Number

Cleveland, Ohio, United States

Consumer Client Growth (3/2021-Present)Transferred with EVP to Consumer Client Growth, a new division at KeyBank created to develop a comprehensive training program, Situational Solutions (SS), to educate client-facing team members. Beyond basic EA duties, such as managing executive’s calendar, travel arrangements and expenses, scheduling meetings, etc.:•Involved in SS strategy sessions and its rollout in NW OH/MI and South King County, WA.•Managed daily success story communication.•Created training materials using advanced PowerPoint features.•Implemented creative and motivational contests. •Advanced reporting using Tableau data and Excel.•Created and disseminated a survey to pilot areas. Response rate 58% within four hours.•Market research to help shape sales strategy approach and product comparison.•Assisted community officers with the KeyBus rollout – research competition, planning events, marketing, and reporting. •Red Cross volunteer coordinator for main campus.Consumer Lending and Payments (4/2020-3/2021)CL&P has one of the country’s 25 largest consumer credit cards, debit cards, and lending portfolios with roughly $3B in assets, 2.5 million clients, and $500M in annual revenue. Direct support to EVP. Assisted team of eight direct reports and 100+ employees as needed. Managed executive’s calendar, travel arrangements and expenses, scheduled meetings, etc. Coordinated team events and nationwide market visits. HR liaison. Responsible for HR system updates. United Way volunteer coordinator.

Parma, Ohio, United States

An elite branch of the Beltmann Relocation Group, a nationwide moving and storage corporation with 11 branches. Executive Class’ sole focus is corporate executive domestic relocation. Support to the president. Coordinate executive communications. Interact with clients. Prepare documents. Maintain discretion. Schedule meetings and appointments and manage travel itineraries. Prepare expense reports. Perform new client research. Create marketing materials. Responsible for website design and maintenance. Create email marketing campaigns and sales presentations. Organize community events. Support other departments as needed (IT, customer service, claims, operations, warehouse, owner operators).

United States

Employed by billion-dollar, high-end RV resorts within the U.S., each housing a possible audience up to 1,000 residents. Direct report to GM. Created, implemented, and managed all resort activities on property and offsite. Supervised crews of seasonal employees and volunteers. Managed all bookable facilities. Responsible for budgets, and income and expense reporting. Oversaw 80+ weekly activities and events including special events, classes, meetings, dances, entertainment, meals, raffles, facility reservations, leagues, etc. Successfully turned programs from operations-funded to self-supporting. Increased participation with improved communications (event videos, social media, email marketing, eBlasts, online calendars, electronic flyers, communication hubs, website design, etc.). Worked with resort managers to obtain a beer and wine license. Opened a poolside snack bar bringing in revenue to support the activities program. Coordinated a national Pickleball tournament with over 200 players. Coordinated RV rallies with up to 30 RVs. Organized onsite community events and fundraisers. Attended community-networking events.RV Resorts* FirstService Residential/Cypress Woods RV Resort, FL (2017-2018) * TAG, LLC/Creekside RV Resort, FL (2016-2017) * Sunland RV Resorts/Silver Palms and Petoskey Motorcoach RV Resorts, FL & MI (2015-2016) * Lund Properties/Woodland Lakes and Forest Retreat RV Resorts, TX (2013-2014) * Meridian RV Resort, AZ (2012) * Hickham AFB, After School Program, HI (2011) * ELS/Horseshoe Lakes, IN (2009-2010) * SKP/Jojoba Hills RV Resort, CA (2008-2009) * Sands RV Resort, CA (2005-2007) *