• Customer Implementations• Develop, test and debug routines in Concur Compleat® software• Provide Web based customer support using IssueTrak.• Perform SQL queries using SQL Server Management Studio.• New employee training.

• Operations manager at Core Travel Technologies• Project lead for Compleat Implementations.• Onsite consultation to review work processes to improve agent productivity.• Develop, test and debug routines in COMPLEAT.• Provide Web based customer support using IssueTrak.• Perform SQL queries using SQL Server Management Studio.• New employee training.

• Project lead for Compleat Implementations.• Onsite consultation to review work processes to improve agent productivity.• Develop, test and debug routines in COMPLEAT.• Provide Web based customer support using IssueTrak.• Perform SQL queries using SQL Server Management Studio.• New employee training.

Develop, test and debug routines in COMPLEAT.• Provide Web based customer support using IssueTrak.• Create and update Compleat and ClientBase User Guide documentation.• Perform basic SQL queries using SQL Server Management Studio.• Onsite consultation to review work processes to improve agent productivity.• Assist with agency ClientBase installation and update procedures, customization, database queries and data import/export.• Soft Voyage configuration and bug… Show more Develop, test and debug routines in COMPLEAT.• Provide Web based customer support using IssueTrak.• Create and update Compleat and ClientBase User Guide documentation.• Perform basic SQL queries using SQL Server Management Studio.• Onsite consultation to review work processes to improve agent productivity.• Assist with agency ClientBase installation and update procedures, customization, database queries and data import/export.• Soft Voyage configuration and bug reporting.• New employee training. Show less

• Planned itineraries and arranged other travel services for individuals and groups with focus primarily on athletic group travel.• Implemented Clientbase, a travel industry based CRM.• Performed database backups and Clientbase/Trams version upgrades.• Successfully used Clientbase to Segment Market to new and existing clients.• Trained & assisted employees with software applications.• Created training documentation.• Performed updates to our company… Show more • Planned itineraries and arranged other travel services for individuals and groups with focus primarily on athletic group travel.• Implemented Clientbase, a travel industry based CRM.• Performed database backups and Clientbase/Trams version upgrades.• Successfully used Clientbase to Segment Market to new and existing clients.• Trained & assisted employees with software applications.• Created training documentation.• Performed updates to our company website.• Provided hardware and software support Show less

• Supervised agents, delegated duties, and trained new employees.• Planned itineraries and arranged other travel services for individuals and groups with focus primarily on corporate travel utilizing the Amadeus Reservation System.