• Deputy Project Manager (PM) for an enterprise Project Management Office (PMO) for a Florida state government entity’s Medicaid Management Information System and Fiscal Agent (MMIS/FA) procurement and implementation project.• Enterprise PMO Lead and PM for a state government entity’s Child Support Enforcement (CSE) SAP ERP implementation project. Worked with the CSE program leadership, Information Technology Department project leads & the SAP System Integrator to implement SAP ERP case management, financial management & business warehouse modules through all project phases. • Project Stakeholder Management Lead in an enterprise PMO responsible for project management and oversight of the implementation of business and system changes to the FLORIDA ACCESS Medicaid Eligibility System. • PM on a Statewide Medicaid Managed Care (SMMC) Reorganization Study for the Agency for Health Care Administration (AHCA). Led a team of six subject matter experts in conducting an organizational analysis recommending a future state functional and service delivery model to support the Agency’s transition to Statewide Medicaid Managed Care. • PM on Staffing Analysis for the Department of Children and Families Substance Abuse and Mental Health Mental Health Treatment Facilities program office. Conducted research & analysis on historic & national trends in public sector funding & staffing of mental health treatment facilities. Assisted the Department in acquisition of 11 million dollars in state budget appropriations.• Organizational Design Lead on an Organizational Assessment and Alignment project for the Department of Children and Families Office of Child Welfare.• PM on an Organizational Programmatic Structure & Efficiency Review for Workforce Florida Inc. Included project administration, business process mapping, stakeholder interviews, work study analysis & visioning sessions. Delivered a future state organizational model &recommendations on improvement initiatives.

• Project Quality Assurance Lead on a grants management system software development project for Florida state government entity. Dianne worked with the Project Manager, Application Development Lead and Agency C.I.O. to assess the health and progress of a business process re-engineering and system development project for tracking federal grant funds awarded to agency programs for use of approved statewide community development projects. Dianne reviewed all contract and project documentation and assisted the project manager with re-base lining project activities. Dianne conducted an evaluation of the state government agency’s processes for unit and integration testing, software release and change management based on ITIL best practices.• Project Manager on an Organizational Efficiency and Business Process Improvement project for a private manufacturing company that produced rugged communications devices for national and international military customers. In addition to delivering the project administration, Dianne led a team tasked with a top-down/bottom-up organizational efficiency analysis. Dianne worked with executive management to put a program management/governance process in place using a balanced score card methodology to identify and prioritize a strategic approach to the organization’s top burning initiatives with a measurable plan of execution and key performance indicators. Each of the process areas and supporting activities were mapped to respective governing ISO 2001-9000 procedures to ensure compliance with standards, in preparation for the company’s ISO re-certification. As part of a team, Dianne’s recommendations for data security and integrity based on U.S. D.O.D. and Security standards, Trade Regulations, and NISPOM (National Industrial Security Program Operating Manual) procedures resulted in a data separation and migration plan and were used to inform the procurement, installation and configuration of an Oracle ERP system.

• Customer Service Program Director for a Florida State Technology Office. Dianne reported directly to Chief Enterprise Systems Officer and led state-wide team of 6 Customer Relationship Managers and 6 Regional IT Business Consultants. Managed end-to-end pre and post sales campaigns and customer care programs which included: o Local and statewide IT and Telecommunications application and system installations, research and development, migrations, integrations and upgrades across multiple technology platforms and with public and private stakeholders. o Leading a State Alliance Customer Relationship Management team in the planning and implementation of a new organizational and service model that included customer relationship management, marketing, sales, service delivery, and product management.• Service Delivery Functional Team Lead on an automation project tasked with the design, development and implementation of an IT Change Management Process for a state government agency’s data center. Dianne served as the service delivery functional lead for an IT change management process using ITIL standards and best practices for change, release, problem and incident management. This complicated project involved public and private sector stakeholders and impacted all of the State Shared Resource Center customers.• Service Delivery Functional Lead and Project Manager on an integration project tasked with the design and configuration of the Subject Tree for a State IT/Telecom Service Desk. The project involved working with internal and external project stakeholders as well as IT/Telecom vendors to design a 4-Tiered Service Management Subject tree used in the implementation of the Service Desk Software.